MyHeritage has a rating of 4.3 stars from 4,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
I think it is time to improve the look and feel. For instances, get an easier way to visualize and navigate the tree. Also, show inconsistencies in the tree. Last but not least, the subscription is extremely expansive for us in the emergent countries. I could get a better deal through your client service, but very unlikely to keep the subs ion the future, only because of the price, unfortunately
If you can afford it, it is a great program and useful tool. It opens up so many doors and such a hurry that it is hard to describe here. I have been into genealogy for over 40 years and MyHeritage stands head and shoulders above the rest.
Very pleased with my heritage and the possible links to other trees, not sure if I would have found these connections, my wife and I also have our dna details on here, but most have not lead to any firm links at present,after spending the last 25 years putting our trees together we still find interesting people on here, thankyou all!.
MyHeritage sends emails with suggesting record matches. It keeps me focused on my family tree. What I really like are the tools, like colourization, animation and the option to clarify blurry photos. Great genealogical program!
The frequent offers of fresh information about my family tree are beginning to get tedious, for two reasons.
A) Many are irrelevant: e.g. I have absolutely no wish to send birthday greetings to a 3rd cousin's second wife's grandchild– who I've never met. Some sort of filtering limits should be placed on the robot that generates these messages.
B) All that are relevant, e.g. fresh details gleaned from an overlap between my tree and someone else's, where we share relatives, require me to upgrade my membership at a vastly greater cost.
Perhaps if a) was dealt with efficiently and curtailed, the savings in resourcing could be used to reduce the costs mentioned in b).
In short, MyHeritage is offering too much irrelevant information and as a result, pricing themselves out of the market of people who might conceivably upgrade their membership.
Interesting results after DNA test.
Family tree for numerous branches easy to create and improve.
Regular mails announcing new discoveries and probable lineage.
Very useful webinars... and greatly appreciated prizes! (thank you)
I used to have the access to invite other family members, but it was taken off this year because I'm not the one who started the tree. However, the one who founded the family tree, gave me all the rights because she doesn't use it any more. She's with Geni. The access was taken off because I had started another tree but I have now deleted it. I sent a note to the original founder, but since she's not with MyHeritage, I haven't received the answer and unfortunately don't know her email address. I've been a member for eight years, always had the access to invite family, so I don't know why I'm treated this way.
The Team at "My Heritage" should be highly commended for their efficiency in helping me build my Family Tree. I have been with them for some time now and always get emails with links to further my ancestry. I have just under 15,000 ancestors and relatives, mostly with the help of the team. I have done some of my own research, however, a huge number has been reached with their help. Can't thank them enough.
Searching for our forefathers and their families has been an challenging project. The family names, their locations, the quantity of family members as we search back, generation, after generation! Most interesting where photo's of past generations have been salvaged, it's surprising to see the "family" photo resemblances from one generation to the next!
I love finding my Ancestors on MyHeritage. I usually find someone who has the same ancestry that I do and compare information. We may not have the same dates but that only means I research more. This work is very important.
I've been using My Heritage for some years now and I love it! First rate website and app (I use both). The range and quality of data is almost too huge to comprehend and customer service is first class. I've just traced family branch back to 1300! I've found family all over the world. I can't recommend it highly enough.
Nice to find birthdays of your aunts and grandfathers and lots of generations!
But the problem is the fact that all facts in Geni are not true.
I find it very easy to navigate and to build my family tree. Verifying records is good and DNA can be used to ultimately confirm your findings.
My husband wanted a DNA test for his Christmas gift and as they were on special, I decided to get one for myself also, and so started my journey with MyHeritage.
We both went online and entered the required information, which started our family trees.
The kits arrived in a couple of weeks, and we did the tests straight away and sent them back.
It took awhile for the lab results to come back, but we were kept updated with regular emails.
From entering the required information, I started receiving emails with information that linked my family tree with other people.
As I entered more of my family details, I found so much information and so many links to others' family trees, that is expanding my family tree and filling in, what has been up to now, information that I could never find before.
I'm very impressed with MyHeritage!
I found ordering the DNA tests so very easy.
Very smooth process, easy to follow and quick to do. Thank you.
I have the premium subscription but keep getting issues with research and the annoying MAXIMUM USAGE message even though I might not have used site for days
The search is easy enough but you do need patience. I had no idea of the extent of my heritage. I have enjoyed finding out so far.
I have been a member of My Heritage for many years and have progressed as the system grew and acquired more data. Unfortunately, it has also become very expensive and I fear that I will not be able to afford the membership in the next few years.
It seems that the full benefit of MyHeritage cannot be enjoyed without subscribing to a newspaper archive for nealy $400.00. That seems absurdly expensive and I have no interest in pursuing it. Best wishes!
I have been using it since 2010. You can store photos, build a tree and find connections. It is easy and interesting
I'm pretty satisfied, but I'll mention it again. If I turn down discoveries, why do I keep getting them anyway?
My family is in Denmark, Germany and England. There are different spellings. They don't always need to be corrected. They are correct even if they are spelled differently.
And it is possible to become a father at over 7o. That is always criticized. Please take the person and look it up on Google.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan and fellow users, In regards to the FTB not working, I may have found a solution, please follow these directions. Please right click on the FTB icon on your desktop, and click on 'Properties': Once you have opened the 'Properties' menu then click on the 'Compatibility' tab: If the field "Run this program in compatibility mode for:" is checked, and it says below "Windows 7", uncheck the box. Please let me know if this has solved the issue. Should this not work for you then please get in touch with the support team at support@myheritage.com from your registered MyHeritage email address and a friendly representative will help you at the first available moment. Kind Regards, Dean, MyHeritage Team.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Dear Susan, Thank you for posting your question to us here on SiteJabber. I agree with Sandra in that you should write to the support team from your registered email address to support@myheritage.com and a friendly representative will be in contact with you at the first available moment. Trusting this has proven useful. Kind Regards, Dean, MyHeritage Team.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Dear Carolyn, Thank you for posting a question here on SiteJabber. I would like for you to as advised contact me directly at support@myheritage.com from your registered email address and also place my name within the subject of the email to ensure that you are forwarded directly to me. I will be more than happy to assist you with any questions or problems you may have. Looking forward to hearing from you. Kind Regards, Dean, MyHeritage Team.