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MyHeritage

Overview

MyHeritage has a rating of 4.3 stars from 4,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

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How would you rate MyHeritage?
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Brazil
1 review
0 helpful votes
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Improve look and feel
February 13, 2025

I think it is time to improve the look and feel. For instances, get an easier way to visualize and navigate the tree. Also, show inconsistencies in the tree. Last but not least, the subscription is extremely expansive for us in the emergent countries. I could get a better deal through your client service, but very unlikely to keep the subs ion the future, only because of the price, unfortunately

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Great program!
February 13, 2025

If you can afford it, it is a great program and useful tool. It opens up so many doors and such a hurry that it is hard to describe here. I have been into genealogy for over 40 years and MyHeritage stands head and shoulders above the rest.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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My life's work
February 13, 2025

Very pleased with my heritage and the possible links to other trees, not sure if I would have found these connections, my wife and I also have our dna details on here, but most have not lead to any firm links at present,after spending the last 25 years putting our trees together we still find interesting people on here, thankyou all!.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Historical
February 13, 2025

MyHeritage sends emails with suggesting record matches. It keeps me focused on my family tree. What I really like are the tools, like colourization, animation and the option to clarify blurry photos. Great genealogical program!

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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A Good Service but Overpriced
February 13, 2025

The frequent offers of fresh information about my family tree are beginning to get tedious, for two reasons.
A) Many are irrelevant: e.g. I have absolutely no wish to send birthday greetings to a 3rd cousin's second wife's grandchild– who I've never met. Some sort of filtering limits should be placed on the robot that generates these messages.
B) All that are relevant, e.g. fresh details gleaned from an overlap between my tree and someone else's, where we share relatives, require me to upgrade my membership at a vastly greater cost.
Perhaps if a) was dealt with efficiently and curtailed, the savings in resourcing could be used to reduce the costs mentioned in b).
In short, MyHeritage is offering too much irrelevant information and as a result, pricing themselves out of the market of people who might conceivably upgrade their membership.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Very useful for international genealogy
February 13, 2025

Interesting results after DNA test.
Family tree for numerous branches easy to create and improve.
Regular mails announcing new discoveries and probable lineage.
Very useful webinars... and greatly appreciated prizes! (thank you)

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Inviting family
February 13, 2025

I used to have the access to invite other family members, but it was taken off this year because I'm not the one who started the tree. However, the one who founded the family tree, gave me all the rights because she doesn't use it any more. She's with Geni. The access was taken off because I had started another tree but I have now deleted it. I sent a note to the original founder, but since she's not with MyHeritage, I haven't received the answer and unfortunately don't know her email address. I've been a member for eight years, always had the access to invite family, so I don't know why I'm treated this way.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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The Team at "My Heritage" should be highly commended for their efficiency in helping me build my Family Tree. I have been with them for some time now and always get emails with links to further my ancestry. I have just under 15,000 ancestors and relatives, mostly with the help of the team. I have done some of my own research, however, a huge number has been reached with their help. Can't thank them enough.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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What an experience!
February 13, 2025

Searching for our forefathers and their families has been an challenging project. The family names, their locations, the quantity of family members as we search back, generation, after generation! Most interesting where photo's of past generations have been salvaged, it's surprising to see the "family" photo resemblances from one generation to the next!

Date of experience: February 10, 2025
Utah
1 review
0 helpful votes
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Finding my Ancestors.
February 13, 2025

I love finding my Ancestors on MyHeritage. I usually find someone who has the same ancestry that I do and compare information. We may not have the same dates but that only means I research more. This work is very important.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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I love this App!
February 13, 2025

I've been using My Heritage for some years now and I love it! First rate website and app (I use both). The range and quality of data is almost too huge to comprehend and customer service is first class. I've just traced family branch back to 1300! I've found family all over the world. I can't recommend it highly enough.

Date of experience: February 10, 2025
Finland
1 review
0 helpful votes
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Surprised.
February 13, 2025

Nice to find birthdays of your aunts and grandfathers and lots of generations!
But the problem is the fact that all facts in Geni are not true.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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It's very easy to use
February 13, 2025

I find it very easy to navigate and to build my family tree. Verifying records is good and DNA can be used to ultimately confirm your findings.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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MyHeritage thoughts
February 13, 2025
Updated review

My husband wanted a DNA test for his Christmas gift and as they were on special, I decided to get one for myself also, and so started my journey with MyHeritage.
We both went online and entered the required information, which started our family trees.
The kits arrived in a couple of weeks, and we did the tests straight away and sent them back.
It took awhile for the lab results to come back, but we were kept updated with regular emails.

From entering the required information, I started receiving emails with information that linked my family tree with other people.
As I entered more of my family details, I found so much information and so many links to others' family trees, that is expanding my family tree and filling in, what has been up to now, information that I could never find before.
I'm very impressed with MyHeritage!

Date of experience: February 10, 2025

So easy!
November 23, 2024
Previous review

I found ordering the DNA tests so very easy.
Very smooth process, easy to follow and quick to do. Thank you.

Date of experience: November 13, 2024
Ireland
1 review
0 helpful votes
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I have the premium subscription but keep getting issues with research and the annoying MAXIMUM USAGE message even though I might not have used site for days

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Easy to use, but need patience to search.
February 13, 2025

The search is easy enough but you do need patience. I had no idea of the extent of my heritage. I have enjoyed finding out so far.

Date of experience: February 10, 2025
Connecticut
1 review
0 helpful votes
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Expensive but very powerful tool for genealogy.
February 13, 2025

I have been a member of My Heritage for many years and have progressed as the system grew and acquired more data. Unfortunately, it has also become very expensive and I fear that I will not be able to afford the membership in the next few years.

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
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Never in a million years
February 13, 2025

It seems that the full benefit of MyHeritage cannot be enjoyed without subscribing to a newspaper archive for nealy $400.00. That seems absurdly expensive and I have no interest in pursuing it. Best wishes!

Date of experience: February 10, 2025
RU
1 review
0 helpful votes
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Everything is good and interesting
February 13, 2025

I have been using it since 2010. You can store photos, build a tree and find connections. It is easy and interesting

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Family discovery
February 13, 2025

I'm pretty satisfied, but I'll mention it again. If I turn down discoveries, why do I keep getting them anyway?
My family is in Denmark, Germany and England. There are different spellings. They don't always need to be corrected. They are correct even if they are spelled differently.
And it is possible to become a father at over 7o. That is always criticized. Please take the person and look it up on Google.

Date of experience: February 10, 2025