Thanks for your fast great job in this very hard time over the world(covid 2019) I got my lovely parcel today and really appreciate that all of you guys still keep the fantastic repack of the stuff. It was so lucky and surprised that all of you guys put one plastic bag in but it still came over everywhere. However, I would like to suggest you the wrap some cling film on the bottle ( back lip on) of the liquid and pack with the plastic bag in. Big thanks for the super great job finally.
So I decided to try using mygermany to ship my purchases beccause of the good reviews they get online, as it turns out, their positive online reviews are mostly fake or paid reviewers. They pay a lot of money for online marketers to boost up their ratings and make them look good. I sent my purchases over to them hoping they would forward them to my address as promised, but it turn out, after I had become their customer, they stop communicating and never replies to my emails, exactly like the other reviewers said. They only replied to my email before I sign up to be their customer, just to lure me in. Now I have lost thousands of dollars worth of electronic products and they are not responding to my emails for the last 1 month, just disappear. I am writing this review to warn others not to fall into the same scam like me.
Really appreciate the great customer support from this company. - They have really exceeded my expectations. - I was unable to ship my packages & was very surprised how supportive they were to my problems.
Great company. They helped me ordering a washing mashine and shipping it to my house- Super nice customer support ans stable packaging. It was my first time and I will definetly do it again- ordering from Germany and using myGermany service. Thank you:-)))) Amanda
I ordered my books for my law classes through amazon. A contractor lost the shipment, and AMAZON said, "Sorry!" My local carrier found my books by retracing the contractor steps. I want the management to know that I appreciate his efforts and commitment to customer service.
I have good experience with mygermany! I have made concierge order and it turned out to be great experience dealing with the team, manage well and smooth delivery to malaysia. I recommend and will use mygermany again in future
It was my first time to do business with MyGermany and I am very happy with my experience with them. They are very responsive to my questions and always willing to help. I love how their system works -- very user-friendly. The moment they received my items from the merchant, they are able to provide me updates about it and I was able to view it on my account. They acted very fast! I received my package on-time.
Fast and reliable. You guys are awesome!
I used Concierge and VAT refund for Switzerland and I am deeply impressed how easy it is. Seamless communication and fast delivery. I can recommend myGermany, although it is not the cheapest, they are reliable and have great service.
Make mistakes and make the customer pay them. I had to pay 160 euros for sending the parcel which came back to them due to the wrong sending. Before sending we discussed right variant but they forgot about it.
I'm very worried because MyGermany holding my package pSD******* without any reason, I paid for shipping one week ago, 82,58€ and uploading here picture of payment to prove my true experience with them
They opened my package, and now they don't ship it to me, they just keep my expensive items
They receiving my emails and messages, but they decided to completely ignore me and my questions
I actually don't know what to think, or what to do, I'm very nervous, I don't understand, why they just don't reply 😰
I'm going to submit online criminal complaint report internetwache in German police
This review will be updated if they ever reply and ship me my items
We are supplier of myGermany and we would like to recommend this company to cooperation! We like the cooperation with myGermany for nice contact, quick decisions and their reliability. If you have any problem, you will be able to solve it with myGermany:-)!
Though I do have a question, the service was amazing. Understandably, since I unintentionally forgot the suite number and the shipper declined to add it when I asked, one of my packages wasn't logged into my suite.
It arrived yesterday. Could you please tell me the steps I need to take to get my package delivered to my suite? Thank you.
Great service! Sent a huge pack of tabletop games to Russia and everything got to me in perfect condition. Staff was extremely helpful and quick to reply - they helped me split my order into two packages. And also helped me track my package when our post mistakenly swapped tracking nubmers. Prices are also right and you can calculate them beforehead, so no surprises here.
The site itself is a bit outdated and can get glitchy, but you can always sort it out by contacting the staff.
Will definitely use again!
Coolest company, super fast, reliable - CEO is a Wizard like Merlin or Gandalf, the dude from awesome movie series. It's just not New Zealand (they really made the movies there) it's Germany. And with MyGermany it will be your Germany and then you rock.
I love myGermany. Besides of forwarding my package to my house it is also doing the shopping for me for a small fee. I just tell them what I want and the do the rest. And for christmas they added some jummy german chocolate to the parce:-)
Thank you
Amanda
I am a fairly new client of MyGermany and has had 2 packages sent to Australia and so far I found that their services were satisfactory. Very straightforward registration process, with quick and easy communication with their customer service rep. I have yet to try their assisted purchase service nor their consolidated packages service although I definitely trust this parcel forwarding company especially during COVID19 season.
They helped us get our shipment to the US in the midst of lockdown. They made us feel that we are part of our team. Answered all our questions and concerns and got the job done! They care and they show it! Thanks again!
Great service! My items arrived fast and very well packed, top notch support over email with Johanna, she anwer really fast and always is aware not only of the email, but also in the process to solve issues (I had a problem paying the insurance of the shipment and when she realized that I have paid it but the order was not sended with the insurance, she inmmediatly took over the and added the insurance manually).
Deffinetely I will continue using myGermany in future.
Top recommendations!
I'm a German living abroad, and there are always things I miss from Germany that I can't get here. I'm so glad I found myGermany, with them I can get anything from Germany I need easily. They offer a great service with prompt communication and processes have been with no difficulties!
I used myGermany Concierge to order a product that required a German mailing address and billing address For the second time
I Thank you for this good treatment and I will definitely order from them again. They deserve a good rating
I had some problems, but they solved it and my things came to me well
For me, they are worthy of trust. Good Job
Overview
MyGermany has a rating of 4.1 stars from 247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyGermany most frequently mention customer service, perfect condition and several times. MyGermany ranks 7th among Mail Forwarding sites.
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- Weimar, TH, Germany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vadim,
I am very sorry for that, especially as you have sent lots of successful parcels with us!
This time, you have selected EXPRESS method for Russia. As written / stated everywhere: Express can be sent to legal entities only: https://mygermany.com/ufaqs/can-mygermany-ship-russia/
Your entered address was unfortunately no legal entity.
As suggested via our eMail conversations, I am happy to support you with Express if needed. We also still offer a discount for you next shipment as you still have items with us. Please communicate with us!
Best regards, Chris CEO myGermany
Dear Chris,
Before sending this parcel your manager Eva wrote to me about this problem and we decided to send it as usual. Why have they sent it by EXPRESS method? I already payed 70 euro. Why do i have to pay +135 Euro for this sending now? Also we can't solve this from February.