MyGermany

I would like to take a moment to express my overall satisfaction with the services provided by myGermany.com. Over the course of my experience, I have found your trucking services to be efficient, reliable and customer-focused. Although my experience has been largely positive, I would like to highlight one area where there is room for improvement.
First and foremost, I appreciate how easy it was to use your platform to ship items from the US to my international location. The process was seamless, from registering on your website to real-time shipment tracking. Your consolidation and repackaging services have also proven extremely valuable, not only saving me money but also reducing my carbon footprint by minimizing unnecessary packaging. The customer care I received deserves special recognition. Every inquiry I made was answered promptly and the representatives were consistently helpful and friendly. It's clear that customer satisfaction is a priority for your team. However, I would like to draw your attention to a small limitation that I encountered in my experience: payment methods. As a customer, I found that the payment options available were somewhat limited. Expanding the range of payment methods, particularly for international customers, could improve convenience and accessibility for a wider audience. Finally, I can say that I am satisfied with the services provided by myGermany.com. The comfort, reliability and customer support left me with a positive impression. I look forward to using your services for my future shipments. As you continue to improve the user experience, I encourage you to explore ways to expand payment methods to meet the diverse needs of your global clientele. Thank you again for your commitment to making.

Hit a few bugs but got there in the end with help from the IT dept. Good communication helped. Thanks.

Pros:
1. Keep follow up for my any question and requirement.
2. article delivery condition is good. Delivery cost is reasonable, good choice for the international shipment.
3. because i chosen the drop shipment, so the article was sent out very fast. Item received by Mygermany at 25th-Aug, i did the payment at 26th, the express pick up item at 27th.
4. refund the delivery cost (drop shipment with discount) and can help to return my article for free with a reasonable reason.
5. customer service with a very good attitude, special thanks for Johanna's help.

Cons:
1. Customer service reply is not very fast, normally got reply for one working day. But it's still acceptable because that Covin 19 situation is worse in the world, they already put more effort on the work.
2. system is not auto make the discount on the delivery cost, for the system need to improve, but they refund to me immediately.

So the cons is acceptable for me and i recommend this website for the international delivery from Germany.

Used them several times to forward packages to Canada, very professional and never been a disappointment.

Would order again! Am very very very satisfied with their service and happy to have dealt with them, i ordered my shipment in 8th of august and received it in 20 august, to be honest it took a longer time at the mygermany facility than for it to be shipped to me it took like 4 days, and i didn't have to pay any more fees but for fedex i paid them like 10USD amount of tax
طلبت من أمريكا للسعودية و ما قصروا معي ابدا الشحن كان سعره ثلاثين دولار و ما كان فيه اي ضرايب الا من fedex

I purchased a beautiful chefs knife in Germany from a shop that couldn't ship to Australia where I live
My American forwarding Company that I used regularly had a warehouse in Austria for all European countries
Going through check out there the prices were ridiculous, so after extensive research, I decided upon myGermany where the prices, services and reviews were the best

I joined up, got my knife shipped there instead of the one in Austria

Went through check out and was shocked at the increase in price to what I forecasted by their calculator! Wow not again I thought!

I just paid the high price and being very annoyed and disgruntled I wrote a letter of complaint to myGermany

A very prompt email was returned from Chris the CEO

It was hands down "the best", a most genuine, honest and sincere apology I have "ever" received or read anywhere in the world!

All it was, was a clerical error in their system and the low acceptable price I had forecasted was indeed correct
And that they open parcels when receiving them to condense them down so you pay less!

Seriously who does that!

MyGermany does

Chris immediately halted the shipping process and amended the correct low price

I have used many domestic and international shipping companies globally including forwarding companies and myGermany are hands down the worlds best I have encountered and the benchmark for all others to follow!

They started as a small family company and due to their leadership under their CEO Chris are way ahead of all their competitors...

Thanks myGermany!

Kindest regards Gareth

I have commissioned MyGermany to purchase 3 items (PC speakers) from German ebay website on my behalf. The service has been commissioned through 2 orders on Friday, May 15th & Monday 18th and paid immediately using PayPal. I got a receipt from PayPal, my bank and from MyGermany that the payment has been processed. After several days of not getting any update regarding this purchases, I contacted MyGermany to ask them if the purchase has been placed. I got an answer that the payment from my PayPal to MyGermany is still pending (although I got a receipt from both PayPal and MyGermany that the payment has been processed.). After sending proof about payment, I haven't received any answer from them.

Because of such a poor responsiveness, all three items I was interested in have been sold and are not available anymore.

From other customers recent reviews on Internet, I can see that my case in not the first time MyGermany falsely blames PayPal for its own lack of capacity and poor responsiveness - which is not very good for PayPal.

Update 20/03/2024:

Per Chris's reply all issues have now been resolved as there was a misunderstanding as to what constituted a dangerous good. I have been assured by myGermany reps/management that they are working to correct this.

Therefore i am re-amending to 5 stars. All previously posted complaints were resolved when raised to management who to their credit apologised and expediently corrected for the mix-up. 2 weeks ago I received the consolidated shipment containing many individual parcels in perfect condition. Shipped via DHL Economy and received in 10 days which is quite fast for Germany to Australia. I was initially reluctant to restore the original 5 stars due to the copious back and forth emails but have done so for this review. Overall myGermany have proven to be a solid and good company that do deliver in the end. After 4 shipments I always receive everything in perfect condition and they do take customer complaints seriously.

Update 24/01/24:
Unfortunately more issues experienced recently with myGermany and therefore i am downgrading my initial review of 5 stars down to 3 stars. They appear unwilling to fix the issues and instead we are now engaged in a merry go round of back and forth emails. It is frustrating that every time I engage them to ship there are issues. Would have liked at least one smooth experience without overcharging on freight, declaring incorrect weight of goods etc. Will update review pending resolution. Fingers crossed that i don't have to downgrade to 1 star.

Original:
I've shipped with MyGermany 3 times now (regular shipping and freight) and overall the positives outweigh most minor issues.

Positives:
+Free consolidation
+Timely response to all emails
+Reasonable shipping costs

Issues (all resolved expediently and professionally):
- incorrect package weight calculation on receipt at warehouse which was corrected quickly
-some issues with communications in shipping freight costs but ultimately received the goods (expensive!) in excellent condition in the timeframe specified.

Deserved 5 stars as they generally go above and beyond.

Danke Johanna! We have shipped an old pice of my parents (couch) to Australia. Not fast, but very well secured and organized! We will use them again.

Initially I had an issue with their service but they swiftly resolved the matter!

I recommend that you give their service a try.

Very good shipment services with drop option and consolidated also concierge services

Very helpful and good customer service