MyFax

I attempted to cancel Myfax via chat with Chris. After efforts to keep me enrolled, the representative stated that "please wait until I complete the cancellation process." After about 15 minutes or so the chat became disconnected. Later I called and talk to a human and received a cancellation number. I may still receive a bill. I called my credit car to stop payments as well. Will update my report if a get a new bill. Can't recommend this business... sad because I thought I might renew in a few months when I will be needing fax services again.

This has been a horrible experience. At first worked fine, then some faxes would not go through. I had to make several emails and calls before getting any help at all, they had huge wait times, cookie cutter responses and kept blaming the person sending the fax as if all of them had problems on their end. Then the people I talked to did not even apologize for all the issues I have had. I warm everyone against going with this company! HORRIBLE!

Can't comment on their service because I sent just 1 fax which the recipient claimed he never received. This was during their free 1 month trial. They charged me a dollar for that, since you're supposed to save your credit card details with them. I thought that was fair enough since nothing seems to be free nowadays. A month went by and I forgot about them. Next thing I know I've been billed 10 dollars without a reminder that my trial had ended. I cancelled my account immediately and then requested a refund, but they didn't care. As I had cancelled immediately, I didn't even get to use that 1 month. In short, paid 11 dollars for 1 fax!

As many others have said, this company charges your credit card without any notification. Like others, my credit card was charged for three months after the so-called free trial. When I finally was notified about the charge, $30 and three months later, they refused a refund but said they would convert these monthly charges to a yearly plan. I reluctantly agreed. I used the service to send a few faxes, then not at all for many months. I just found out they charged me an annual renewal fee– again, after the fact, no prior notice of the impending charge. I called to cancel the service and have the charges reversed, but they claim it was in the contract (of course, you never actually see this contract) that the renewal fee would be charged in December, rather than January when the plan started, so no refund, even if I cancelled the service. They are unethical and disgusting.

I closed my business and sent an email to cancel account and terminate auto renewal. Several months later a $200.00 auto renewal hit my card. Upon complaint and demanding a refund they advised that they don't accept cancellations without a phone call (though sign up was totally via electronic). They have denied me a refund even though they admitted they received my cancellation and non-renewal. They never gave me definitive rejection until the time had lapsed for me to make a challenge on my credit card bill. Highly deceitful practice.

They charged me 30$ even though they could not send my fax in any of the 5 attempts within the free trial period. Later I sent the fax with another provider. I cancelled the service within 5th day. I am not satisfied about the service. I will not recommend anyone to take their service.

I wish there was a Zero star option to give rather 1 star.

I signed up before I realized that I didnt need a fax machine. UNDER the free trial for a month. Thank God I didnt actually send any faxes. I immediately looked for the cancellation button.. guess what? It doesn't exist. NOPE.. you have to call them.. when you do it takes a good 10 minutes to get someone on the phone. Once I finally got someone you could BARELY hear them because there were people screaming and yelling in the background. I tell her I want to cancel and here come all the questions and special offers.. and then you sit and wait for another 10 minutes and finally it gets cancelled. I can tell you right now.. I have already blocked them from billing my credit card because I have zero faith that they actually cancel your account. BUYER BEWARE!!!

When you give this company your credit/debit card number, they gain a measure of control over your bank account. They can go in and deduct disputed fees from your account and you'll have to close your account to get rid of them. Even if you cancel your card, they can put thru a forced debit. I was charged $87 so far on a $5 plan for wrong-number, computer-generated faxes that were sent to my account. They credited me $50, but the $37 differential was withdrawn from my account. I don't know if there will be additional charges or additional faxes from this wrong number. Do not sign up for this service. You have no control over wrong-number or errant faxes and they charge 25 cents a page for over-the-limit pages. They don't shut down your account when you reach your limit. Someone sent 395 pages to my account in 3 separate faxes -- an account that has never even used 25 pages in one month -- 2 of the faxes were 193-page duplicates. It's not worth it.

I had many problems at first. They apologized and begged me to take down the review and I did to try to give them a second chance. However soon after I attempt to log into my account and they say it was "suspended". I contacted them and they demanded a photograph of my credit card. Never heard of such a thing. They said because I was not using an "American credit card". This is such a USA approach - unable to think of anything beyond their borders but eager to accept any and all $$ ASAP (provided it is "an American credit card"

It says 14 free trial. It says 8 or 9 dollars a month!? Wrong! They don't tell you that it'll be annual charges of $100.00 USD! They will just charge your card without permission the moment you create the profile. Any attempt to cancel will not work. In the emails it says annual accounts cant be cancelled on the website. If you tell them you've cancelled the card and reported the fraud to the bank, they'll just block your access to login and you'll start getting emails saying how to cancel and detailing how annual accounts cannot cancel. I'm still waiting for my bank to investigate the website to see the scam and credit the $100 back to me. I'm waiting on a new card. Stay away from this SCAM!

This is a terrible company that likes to just charge your card.

1. You have no option to cancel your plan. You must call or email.
2. They will bill you without emailing you an invoice.
3. The only option is to upgrade to a higher plan.

Basically once you sign up and give your credit card information they will charge your card for their *free trial* then you have no way to manually cancel your plan or close your account without contacting their support. If you forget about this they will keep charging your card monthly without ever sending you an email invoice.

If they do not reply to my support request soon (been 7 days) I will be contacting my back and stating that these are unwarranted charges since I am being charged with no way of cancellation.