mSpy

I was looking into getting MSpy or bark to monitor my kids phones. I had a chat with someone from MSpy because bark you have to have a computer to monitor everything. So I made sure I didn't have to have a computer that I could do everything from my phone. The guy I spoke with told me I could use all the features from my phone. I ended up going with them and paid over $350. Come to find out you can't do everything from your phone. All you can do is track them and see just the phone numbers they call and text. You cannot actually see the text. Which I was told you could. Now they are refusing to give my money back so I'm out $350+. My Verizon family does all of that for $4.99 a month. They are ripping people off. And you can't do most of the things even with a computer for an iPhone only an android. Save your money! It's not worth it. And they will NOT give your money back if you are unhappy with the service!

I bought this software, as well as their remote access technician support and 24/7 support and now they tell me it will not work on i14 with iOS 17 unless the device and the PC/Mac are on the same Wi Fi network and even then it will not provide WhatsApp monitoring or photos...their sales blurb says "access the device from anywhere, without the user detecting it"...DO NOT spend your money on this.

It's a SCAM. I wanted a product that safeguarded my child's phone and laptop but got carried away with all the potential safeguarding fixes that the company promises in their promo's. But it's a SCAM because it is more or less an AI customer service that doesn't actually provide real time as you would expect technical support. I purchased this on 4 Sep and the next day (without installing) requested a refund. I tried to follow the instruction process but there appeared be glitches, tried over 24 hr period to get real support but realised there is none. I have emailed numerous times since, no response. This refund is just under £200. Can't really say how the product is but the customer service is nonexistent. Don't take the risk of giving your monies away on this. Just frustrated I fell for it, once you start looking at the reviews you realise there is a real issue.

(1 star)

WARNING - Suspicious Practices and Dubious Payments

- Company switches names between mdtation.pro and brainfield.pro
- Customer service ignores refund requests
- Refuses to provide chat history
- Company based in Cyprus with Latvian phone number (+372)
- No service provided after payment

My experience:
I was charged multiple times for a supposed "extreme plan". No access or service was ever provided after payments. Customer service refuses to acknowledge payments despite bank evidence.

My advice: AVOID this company. If you have already paid, contact your bank immediately.

Stay away from both mdtation.pro and brainfield.pro - same company, same scam tactics.

I was on Mspy app and was debating to get the service so it was going to try it for one month for $11. My card was charged $70 twice. This business is a fraud that steals more money than they say they're taking and then totally ignores the customer. They don't care about customer support they care Stealing your money, even though you don't want their service

Was assured it would be able to monitor texts on iphone via icloud install. Nope! Chatted with tech support and was told need to upgrade to Ultimate package to work. $230 later nothing changed. Started new chat with another tech, they indicate that was not possible, and i could monitor with a jail break install on the same wifi, completely different than prior tech. Asked for refund - no luck only that the could freeze my auto renewal...of a product that didn't work. Was hoping american express could help with disputing the charge, but no luck there. Do not waste any money on this product. All they will do is try to upsell service, charge every step of the way. This was an absolute waste of time and money

This software is not simple like they lead to believe. It glitches a lot, doesn't work. I had to try several things like download of the software to every step of the set up, over and, over again. And in the end it said system error. At that point who has time to sit there with someone phone for an hour? If it wasn't supposed to be a secret I'd just grab the phone and check it. Takes less time. Really awful, I asked for my money back and they refused. Absolutely don't recommend.

I purchased an Mspy subscription on July 19,2024, hoping to utilize its features effectively. Unfortunately, the app has not worked as advertised, and I have faced numerous issues with its installation on the target phone.

Despite contacting customer support multiple times and requesting assistance, I have not received any meaningful help or resolution. I also requested a refund on the same day of my purchase, but my request has been ignored.

I am extremely disappointed with the lack of support and responsiveness from Mspy. I strongly urge the company to address my issue and process my refund immediately.

Don't use this site. They will not accept that their product doesn't work. All the features do not work and they charge you double and will not refund you. Had such a bad experience. I get that business need money but this is by far the worst website I've ever seen. They would not refund me my duplicate charge nor my actual charge because of a failed product.

So listen, I'm not gonna judge, but let's just say I needed a way to keep an eye on a certain someone. You know, for business purposes only, of course. MSpy seemed like the answer, but honestly, the whole legality thing had me worried. I spent way too long researching online, reading forums, everything. In the end, I decided the benefits outweighed the risks. The call logs and message tracking were exactly what I needed. Just saying, if you're in a similar situation, mSpy might be your best bet.