Overview
mSpy has a rating of 4.2 stars from 2,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
As a parent, I believed I understood my children's online activities fully. However, this service opened my eyes to an entirely new perspective on what they were engaging with online.
This tool keeps me informed about online threats, allowing me to address them in advance, ensuring my children can navigate the internet safely.
I realized how extraordinary this application can be when I successfully located my son's lost phone while we were on holiday in another country. It truly showcases the utility and effectiveness of the service.
In conclusion, mSpy has empowered me as a parent, providing the tools and knowledge I need to navigate the challenges of raising children in a digital world. I've seen the positive changes in my children's behaviors, and I look forward to continuing this journey with the support of mSpy.
Don't buy the software wasting your money and wasting your time. It's really a bad experience with this app and software. Read the policy carefully before you purchase the order.
I've shared this service with friends, and the positive feedback reinforces my satisfaction with this essential safety tool for children.
With this service, I feel reassured that my children are always under my watch, even when they're not physically close to me.
With this service, I know my children are always under supervision, providing reassurance in an ever-evolving digital landscape.
This user-friendly app operates seamlessly, requiring minimal maintenance, which allows me to devote more time to my children.
The software installation and setup process is overwhelming and it requires a lot of effort to get working. No trial period so once you subscribe you are locked in. Additional charges for add-on features that I didn't want or wasn't aware that I purchased. Requested a refund after noticing additional charge on bank statement and not going to use the software, but there is NO refund policy that they will honour.
Dear Customer,
We’re sorry to hear about your experience and would like to address your concerns.
We understand that setting up the software can sometimes feel overwhelming. Please know that we offer step-by-step guides and 24/7 support to assist with the process. If you require further assistance, please reach out to us, and we’ll ensure that everything is set up correctly.
At this time, we do not offer a trial period. However, our website and support team provide detailed information on features and compatibility to help you make an informed decision before purchasing.
Additional features, such as add-ons, are optional and displayed during the checkout process. We strive to make these options as clear as possible. If there’s been any misunderstanding, we encourage you to contact our billing team for clarification.
We appreciate your feedback and would like to assist you in resolving any issues. Please don’t hesitate to contact us directly so we can make this right for you.
The payment page glitched and I ended up being charged twice. When I contacted for a refund for ONE of the charges (not a full refund) I was told that it didn't fall within their refund policy and I would not be getting a refund. The app itself is very unimpressive - takes multiple times trying to get things to sync properly, doesn't actually sync location every 5 minutes as it claims (more like every 3 hours). Customer service and function get 0 stars. The fact that I currently have two concurrent subscriptions and they can't possibly help me is such a joke.
Dear Valued Customer,
We sincerely apologize for the negative experience you've had. We take all feedback very seriously and want to assure you that it is never our intention to cause frustration or distress.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
This service empowers me to prevent my children from falling into dangerous situations, offering proactive measures for safer online experiences.
I was looking into getting MSpy or bark to monitor my kids phones. I had a chat with someone from MSpy because bark you have to have a computer to monitor everything. So I made sure I didn't have to have a computer that I could do everything from my phone. The guy I spoke with told me I could use all the features from my phone. I ended up going with them and paid over $350. Come to find out you can't do everything from your phone. All you can do is track them and see just the phone numbers they call and text. You cannot actually see the text. Which I was told you could. Now they are refusing to give my money back so I'm out $350+. My Verizon family does all of that for $4.99 a month. They are ripping people off. And you can't do most of the things even with a computer for an iPhone only an android. Save your money! It's not worth it. And they will NOT give your money back if you are unhappy with the service!
We are truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
For iPhone monitoring, certain features such as text message content, social media activity, and photos may require a local Wi-Fi connection or a computer for setup due to iOS restrictions. We aim to provide accurate and transparent information during the purchasing process, and we sincerely apologize if there was any misunderstanding during your initial consultation.
Our Billing Department has already provided you with alternatives, please check your email. Please let us know which one is suitable for you, and we will gladly help you set it up.
We encourage you to contact us directly through our support team to address your concerns further and ensure that we find a solution that works for you and your family.
I bought this software, as well as their remote access technician support and 24/7 support and now they tell me it will not work on i14 with iOS 17 unless the device and the PC/Mac are on the same Wi Fi network and even then it will not provide WhatsApp monitoring or photos...their sales blurb says "access the device from anywhere, without the user detecting it"...DO NOT spend your money on this.
Response:
We sincerely apologize for any confusion or inconvenience caused. Allow us to clarify:
MSpy provides WhatsApp monitoring, photos, and other features via Wi-Fi when both the target iOS 17 device and the monitoring PC/Mac are connected to the same Wi-Fi network. This requirement is due to the security protocols introduced with iOS updates, which are beyond our control.
The phrase “access the device from anywhere” applies to certain functionalities, which are clearly explained in our product documentation and depend on the configuration chosen during installation.
We encourage you to contact our support team so that we can assist you in setting up the software correctly to ensure you can access the features you need. Our technicians are here 24/7 to help resolve any issues.
It's a SCAM. I wanted a product that safeguarded my child's phone and laptop but got carried away with all the potential safeguarding fixes that the company promises in their promo's. But it's a SCAM because it is more or less an AI customer service that doesn't actually provide real time as you would expect technical support. I purchased this on 4 Sep and the next day (without installing) requested a refund. I tried to follow the instruction process but there appeared be glitches, tried over 24 hr period to get real support but realised there is none. I have emailed numerous times since, no response. This refund is just under £200. Can't really say how the product is but the customer service is nonexistent. Don't take the risk of giving your monies away on this. Just frustrated I fell for it, once you start looking at the reviews you realise there is a real issue.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
(1 star)
WARNING - Suspicious Practices and Dubious Payments
- Company switches names between mdtation.pro and brainfield.pro
- Customer service ignores refund requests
- Refuses to provide chat history
- Company based in Cyprus with Latvian phone number (+372)
- No service provided after payment
My experience:
I was charged multiple times for a supposed "extreme plan". No access or service was ever provided after payments. Customer service refuses to acknowledge payments despite bank evidence.
My advice: AVOID this company. If you have already paid, contact your bank immediately.
Stay away from both mdtation.pro and brainfield.pro - same company, same scam tactics.
Hello,
Thank you for sharing your concerns, and we’re sorry to hear about your experience. Let me address your feedback and provide some clarification:
mSpy operates under its registered names and provides transparent information about its practices. Any discrepancy regarding names or contact details might stem from payment processing services or third-party affiliates. However, if you suspect any irregularity, we’re happy to investigate further.
We aim to provide the best possible customer support experience. If you’re missing chat history or feel your request wasn’t handled appropriately, we deeply apologize. Please provide your ticket number, and we’ll ensure your query is revisited and addressed promptly.
Our refund policy is clearly stated on our website. If you’re eligible for a refund, our team will process it as quickly as possible. If you believe your request has been unfairly denied, please escalate your issue by contacting us again.
We’re here to assist you and ensure your concerns are resolved. Your feedback is essential for improving our services, and we appreciate you bringing this matter to our attention.
Bardzo miła obsługa, super kontakt. Kilkukrotnie miałem kontakt z tym panem i z a każdym razem bardzo pozytywne wrażenia
Drogi Robercie,
Dziękujemy za 5-gwiazdkową ocenę i miłe słowa! Cieszymy się, że miałeś pozytywne doświadczenia z naszym zespołem obsługi i wsparcia. Twoja satysfakcja wiele dla nas znaczy!
Jeśli potrzebujesz pomocy, zawsze jesteśmy tutaj, aby pomóc!
Wsparcie mSpy
On a toujours su répondre à mes demandes et le conseiller Christian Hill a été très réactif et a su répondre à ma demande rapidement.
Chère Sandrine,
Merci pour votre note 5 étoiles et votre retour! Nous sommes ravis d'apprendre que vos demandes ont été traitées rapidement et que notre équipe a pu vous aider rapidement.
Si vous avez besoin d'aide, nous sommes toujours là pour vous aider!
Assistance MSPY
Danke für die schnelle Hilfe! War sehr nett und hilfsbereit. Der Support funktioniert mega. Nette Mitarbeiter
We are genuinely impressed with this cutting-edge technology! It has become an indispensable tool for me, allowing me to track the whereabouts of my loved ones and ensuring their safety at all times.
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- Tallinn, Campeche, Estonia
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Company Representative
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Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.