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MovieStarPlanet

How would you rate MovieStarPlanet?
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Wisconsin
1 review
4 helpful votes
Follow Mo S.
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Scam, scam, scam
October 27, 2017

My daughter has had 3 accounts now all with VIP access the most recent purchased 9/30/17. Her account has again been "hacked", she did not share her information with anyone and when we try to get a new password emailed to us it says my email doesn't exist in their system! I put the email in myself so I know that not only is it in the system but connected to her new account. This site is a total scam. After paying for VIP membership your account works fine for a week or 2 but after that good luck getting back into your account before everything you bought is used up by "hackers". If this was only happening to my kid I wouldn't be so pissed by the fact that multiple people are being ripped off and not being refunded and almost always not getting a reply from the company is beyond ridiculous! Do NOT spend a dime on this website unless you feel like being ripped off and having an upset child.

Date of experience: October 26, 2017
Canada
1 review
3 helpful votes
Follow Mary H.
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There are some people asking for phone numbers, where you live, all sorts of personal information. It depends on who plays it. You could say No, or some kids could just spill their info. People complain on the money they spend and getting hacked afterwards. Again, it depends on who plays it. Some people may be smart and keep their money, or some people could spend their money but be extra careful with not sharing their passwords. Sometimes MSP is not a safe place, but if you play cautiously, it could end up being a very fun game.

Date of experience: August 11, 2017
Michigan
1 review
5 helpful votes
Follow Sierra J.
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There is a way from not saying anything bad on MSP. MSP has a safe chat system (which I find annoying because I wouldn't swear.) that blocks out bad things from being said. These other reviews are out of date. However, I do believe the VIP issues.

Date of experience: December 10, 2015
Canada
1 review
2 helpful votes
Follow upset p.
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Thank you all for the good read... we spent alot of money on that site and they banned my daughter forever for reasons unjust... im about to place some complaints into the police for scams as well as the constant virus checker being alerted to the site

Date of experience: October 1, 2016
New York
1 review
5 helpful votes
Follow Mandy Z.
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Its a nice game
March 4, 2019

MSP is really a nice game. Its just that the VIP prices are really high so most players can't get it. Also, I don't think people should be allowed to be online dating. Plus, there aren't that many options to earn starcoins that are efficient.

Date of experience: March 3, 2019
Texas
1 review
6 helpful votes
Follow Marissa M.
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I have read many negative reviews about people blaming Movie Star Planet for their accounts being compromised. I wrote a review back in 2016 when my sons account was hacked. Movie Star Planet resolved my issue. Please be aware that another kid offered him free VIP for a month. They asked for his password, then took over the account. All I had to do was email Movie Star Planet and let them know what occurred. They ask for the user name and the receipt where you paid for the month. After its verified, the person that stole your account is locked out and your account is recovered. Please understand that this can happen on any website these days if you give any of your personal information out. Parents need to know that the actions are all voluntary. You can offer free gifts from one user to another. Also give your earned money to other users and so forth. You have the option to block people and decide who is on your friends list. Once you give stuff away, there is no way to recover what is gifted. Therefore, parents should monitor their online use and speak to their children on the dos and donts. This website is great and my son still uses it to this day. Thanks for an awesome website Movie Star Planet!

Date of experience: July 11, 2016
Virginia
1 review
0 helpful votes
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Update it please
August 23, 2021

Ive been playing this since I was 11 (Currently 19) and I just now got back into it because of cove and being bored. Not the point. The point is, whenever I get into a chat and someone gives away coins and I collect them, it adds to my balance and then 5 minutes later, they're taken away. What a scam. Also, why don't they update their systems? The game has had no real changes other than the clothes. Its exactly how I used to play it EIGHT YEARS AGO... kind of pathetic.

Date of experience: August 22, 2021
Florida
1 review
3 helpful votes
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Not Very Good
November 2, 2020

I have been playing this game for years. As a child, my parents didn't let me play many chat games, but they let me play this one as it has a happy sweet cover. But don't be fooled. There are stalkers, hackers, predators, and much more. One such experience I had was I was followed in servers by a boy dressed as Sonic (yes, Sonic) asking me to have hedgehog babies with him. Also the V. I. P thing is ridiculous. It has many items that people envy but it costs a large amount of money. And if they remove it, guess what? No refunds. My friend also says that it lowered her little sister's self esteem, and made her feel like she had to be pretty and popular. There are some good parts, though. It promotes creativity, and there are good messages the NPCs send you, such as telling you to be kind, as well as actual positive people. I recommend checking your child's account daily so you know what they are doing. All in all not very safe, but is very fun. Sorry about the long review.

Date of experience: November 2, 2020
New Mexico
1 review
0 helpful votes
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"Not Working"
September 14, 2020

First of all you work way too much on msp 2 your not even fixing msp 1. Second of all i played this game a lot until it suddenly did not open for me then i found out it was now not made for windows 10? Please fix this and make it compatible for windows 10.

Date of experience: September 14, 2020
Ohio
1 review
5 helpful votes
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It's fine I guess
April 24, 2017

Like all the other reviews that said they steal your money, it's fine if you don't buy VIP. But so far I didn't get bullied, and I've been playing for around a year. And don't give out any personal info and I think you'll be fine. It's not that bad...

Date of experience: April 23, 2017
Pennsylvania
1 review
10 helpful votes
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MSP are thieves
July 25, 2018

DO NOT PLAY MSP! This company steals your money. A few months back my daughter played and next thing is see are all these charges on my PP account. $9.99, $19.99, $45 & $80 charges. Several of them within a 4 day period amounting to over $500. I just about lost my mind. I wasn't able to get all my money back either.
You can't contact them either. They suck big time.
STAY AWAY FROM THEM!

Date of experience: July 24, 2018
Ohio
1 review
4 helpful votes
Follow Cynthia R.
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I bought my daughter VIP for her birthday. We went on vacation and someone stole her account and got her banned. 16 emails into customer service and now they won't respond after I showed them we bought VIP to show ownership on the account. Horrible customer service and no other way of contact other than email.

Date of experience: August 2, 2016
Australia
1 review
1 helpful vote
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Scammers!
September 6, 2017

My daughter got the VIP. With in a minute. Hacked and access denied! :( she was SO UPSET. Then she made a new account to contact the "hackers" only to have that hacked within minutes too! Tried contacting thru PayPal-but the Company email is full and not receiving messages! What a load of crap! Don't WASTE YOUR MONEY!

Date of experience: September 6, 2017
GB
1 review
2 helpful votes
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Bsnshwjbs
March 14, 2017

Every time I go on 'Hackers' add me but maybe hack me I know everything about it but really there's loads of hackers out there who you don't wanna talk to! My parents banned me because of mean people on there..

Date of experience: March 14, 2017
New York
4 reviews
4 helpful votes
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Hate this stupid game.
December 9, 2015

I've emailed the game before and got NO response what so ever. This is so annoying! Can you please stop changing me 13$ every month I do NOT have the game it's been charging me for over 6 months now and that is NOT okay. I let my little cousin use my card once for 99¢ and thsts it. So please stop this. Thank you.

Date of experience: December 9, 2015
GB
1 review
10 helpful votes
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Worrying
February 5, 2018

Viewed this with my children today as I had been advised to take a closer look at what they were playing and I am shocked by some of the games content. The owners of this game need to monitor the content more as children are being advised by members to drink washing detergent and other toxic liquid. I was also alarmed by some of the photos. I have deactivated my children's account.

Date of experience: February 5, 2018
GB
1 review
7 helpful votes
Follow Zubair A.
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My 8 year old daughter plays this game, she interacts with her school friends on here and other children. I paid for her to be VIP for 2 months, then the last month she wanted a year so whilst she was Vip in her last month and had around 12 days left i purchased a year whilst it was on a half price deal £30. When her 12 days were i assumed it would keep running BUT they stopped her VIP and told me because she had longer than 8 days she purchased star coins and wasnt entitled to the VIP. It apparently would be on the reciept which i didnt get so ive wasted basically £30 for nothing. She has had other children call her ugly and trolling ia the norm, but they ban her when she accidently wrote hell instead of bell but to bully is ok. She will no longer be playing and id advise children stay away. Complete rip off!

Date of experience: May 17, 2016
California
1 review
12 helpful votes
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This computer game is disgusting and rude. Lots of rude people are on this computer game, and a lot of kids are saying bad words. My little girl used to play this computer game, until I checked what other players have been saying to her. What I saw was not what I wanted to see.

Date of experience: February 15, 2014
Michigan
1 review
0 helpful votes
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WEIRD?
November 30, 2021

Million complaints I have!
1. It would let me create an count
2. It is not a game for children anymore
3. It is only a chatting site
I can go on and on and on!

Date of experience: November 30, 2021
Ohio
1 review
1 helpful vote
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Second time
May 25, 2020

It wont let me login into either of my accts and i know im using the right passwords but it wont let me login why is this? Its getting mad annoying and i just bought VIP on it so i want my refund or i want my account. There is no help for this situation so wat do i do

Date of experience: May 24, 2020

Overview

MovieStarPlanet has a rating of 2.7 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MovieStarPlanet most frequently mention customer service and credit card. MovieStarPlanet ranks 2nd among Virtual World sites.

service
12
value
11
shipping
10
returns
11
quality
12