MotoCMS Reviews Summary
MotoCMS has a rating of 3.3 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotoCMS most frequently mention and customer service. MotoCMS ranks 4th among Website Builder sites.
Tech who helped me did a great job, he went beyond and helped explain the issue
Excellent and quick support.
Product to be recommended
Motocms lets you design and edit a template with their software and when you are done you can buy the edited template. After you purchase the template they send a link for you to download it. The problem is after you download the template and install it on your wesite, it is the unedited template! After you have paid them your username and password quit working and all the customer sevice emails and tickets go ignored. When you try to write a review on your experience it goes to the moderators who ignore it and it never gets posted! All the phone numbers for their so called customer service are for pre-purchase only and will not get you anywhere! I spent almost 2 weeks editing the template that i never recieved and have been scammed out of my money.
You guys are the best! Your response have been always on time and to the oint with any issue that I may has had.
Keep up the exellent work!
Thank you. We are always working on improving our customer service.
Thank you very much for your help, you are professionals.:-)
I changed my domain on my website and CMS made the process easy. Thank you for the full support.
I've been a developer for 27 years and stumbled across Moto CMS last year. I thought their back end is fairly elegant and will eventually be a formidable competitor in the CMS market. I tend to purchase about one template every two weeks from MotoCMS.com. Something I have noticed as of late, is that when you check out, items may be checked on your cart that you did not select. Be sure to double check your selections. Sadly, when I accidentally purchased something I did not need, they didn't even offer to refund it, or even discount my next purchase. Too bad they appear to be more about the money than their return customers. I wish their service was as good as their product.
We are terribly sorry for the inconveniences you have experienced. As we can see the refund for the accidental purchase was issued within 1 day after you submitted a request to us. Thank you for your feedback.
I would like to express my gratitude to the persons in charge, particularly to Thorvald who is one of the technical support team members, for their patience, understanding and satisfactory explanations.
Thanks guys working over there...
Our template is updated to the latest version within two hours, so it's compatible with PHP 5.6 now. Many thanks for your fast response and solution!
Thank everybody in the team for always getting a fast and great service.
Regards
Stefan
Hello,
They are awesome!
They answer to solve for my questions quickly and exactly.
I like it.
Thank you.
The template is easy to use and the support is great.
Quick response time, great support. Fantastic! Greetings from Slovenia.
The templates they offer, look good - if you can get them to work. Moto CMS has non-existent phone support, and are NOT willing to work with you to resolve problems. Their consistent position is to blame someone else for any problems you may encounter. If you need ANY kind of support from this company, you will not get any.
We bought the template and the installation service, provide all the information you requested.
Now, coming back to me saying that you can't do it and let me do it myself.
What the $#*! did I pay you for?!
Do your job and get it fixed, ok!
Thank you, thank you, a million times again – THANK YOU!
After spending all day elsewise occupied and chomping at the bit to get back into my site and validate its potential with Moto, you can't fathom my disappointment at not being able to get in!
You guys absolutely ROCK! The response was as timely as you could make it and the results were worth the wait!
Was able to communicate my issues through email and get them resolved, that's good service and communication!
Very professional - great designs - wonderful company. Highly recommend!
I am very pleased and amazed at the speed of response to any of my requests.
Great customer service equals great product!
Thank you so much for all your help Paul Tucker! I greatly appreciate the prompt response and errors you fixed on our website.
I am very happy and pleased :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Unfortunately we do not provide chat and phone support as technical issues require some time to be resolved. Usually our support team provides you with changes from your demo account manually by e-mail or using our ticket system. We will be more than happy to transfer your demo changes if you provide us with your contact information, link to your demo template and hosting control panel login and password where you website is stored. You may e-mail this information over to nick.bergman@motocms.com or by submitting a ticket at http://support.cms-guide.com/hc/en-us/requests/new.