Overview
MoneyKey has a rating of 3.8 stars from 906 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process and short term. MoneyKey ranks 1st among Payday Loans sites.
Love working with a company whose interest are reasonable and are always willing to work with you.
I had questions on my loan, I borrowed or was lent $325.00. I understood the whole fees, interest, blah blah blah. :) What I wanted to know was what my remaining balance was, so I emailed the company and was replied back from a Karen. She did not answer my questions at all. I've called and called and finally today, I finally got to speak to a real person. She informed me that my next payday I will being paying $33.00 plus the interest of $77.70 which will total $110.70. Which means, the next payday, this will go up again and I will be paying about the same again, or I can call them and three days before my next payday pay off my balance which is $336.70. Which I am considering doing since the interest does not seem to be coming down at all. *LOL* So for the $325.00 I borrowed on 7-21-2014, today is 10-17-2014 I will have paid MoneyKey $641.10 PLUS... the pay off amount of $336.70 (if I decide to go that route). For a grand total of $977.80. Hmmm hardly seems worth the effort of trying to be approved for a loan. *LOL* I applied because my son was having knee surgery, and I needed extra cash. I should have just paid out of my own pocket for his bills, which by the way I am still paying on and I am also paying MoneyKey back. It was my fault I guess for thinking that I wasn't going to pay back any more then like $600.00 on a $325.00 loan. This amount I will be paying is literally triple what I was loaned. :( Well live and learn I guess. Also if the Rep. Comments on my review, props to your operator that answered your phone. :) She was nice, however, your website should be equipped to allow your costumers to log in and view their documents and be more up front with your clients on how much exactly they are going to be paying back. Kind of ticked me off when I wasn't getting feed back and my calls were not being answered but yet the Rep that approved me in the first place, had me on the phone for over an hour listening to my personal bank account deposits being told by my banker to prove I had income. Really?! I was ticked off, put me through that, well you could at least answer my questions right away as soon as I emailed or called. But good for you that I actually did get to speak to a 'real' person today and she did tell me that the minimum payments that come out of my account will draw more interest and I will have to pay more. Now if someone had really explained that to me while they were going through my bank account I would have been more satisfied. And too be honest, the woman who approved me, did not tell me that I would be paying so much in interest. This is why I questioned the website I wanted to see a listing of my payments, how much interest is being charged, ect. Nothing like that was presented to me. Work on your website to offer this, MoneyKey. :) Maybe then you will have better reviews.
Claudia was so helpful and friendly! She gave me all the information I needed to complete my loan,
Great service. Thoroughly explained everything. Smooth transaction and very helpful. Thank you...
She is good at her job, answered all my questions excellent...
I recommended to my Friends and the Mireya was very good. La persona que me atendio fue muy profesional y buena trabajadora
Muy professionals y amigables todo el personal de MoneyKey. Es una compañia de prestamos que estan para ayudar a la gente me gusta mucho. Use esta compañia. En esta ocasion me atendio una persona muy amigable y professional se llama Andrea G. Gracias por tu ayuda
Quede muy satisfecha con la señorita mireya ella fue muy amable y paciente conmigo me contesto todas mis dudas tuvo paciencia hasta que yo quedara contenta muchas gracias por su servicio me hizo un Plan de pago para el día 15 de Mayo se cobrarán 290.73 y para el 31 de Mayo 288.69 y estoy muy contenta por su servicio gracias los voy a recomendar mucho con mis amigos gracias
Estoy muy contenta con su servicio tienen un personal muy profesional y muy amable me tratan con mucho cariño, especialmente la Sra. Mireya si fuera por puntos yo le doy 100 +. Gracias Mireya por tu amabilidady profesionalismo y gracias MoneyKey
Y yo recomendaria a esta agencia y a todo su personal. La persona que me atendio se llama Mireya y es muy atenta con los cliente y se preocupa por tener satisfechos a los clientes ojala todos fueran asi como Mireya
Hoy día me atendió Irene muy amable su atención y excelente servicio y sobretodo su atención muy rapido en general siempre q e llamado todo el personal me a atendido de maravilla gracias por su servicio
Tuve un muy buen tratado de la senorita andrea g muy atenta en el servicio al cliente y ayuda paso a paso con los tramites y esplica muy bien no hay queja muy buena trabajadora
Andrea G el servicio me pareció bueno, pero si nos tardamos un poco y las tarifas poco caras y si ya te no varios préstamos por que no alcanzo máx cantidad
Muy amable y respondio todas mis preguntas.
Y las respuestas que me dio fueron muy claras.
Espero que cuando me toque volver a llamar, me atienda ella.
Muchas gracias.
Andrea fue muy amable me explico todo muy bien se porto de maravilla todas mis preguntas contesto muy bien, me agrado su forma del hablar y sobre todo su paciencia.
La representante Irene me ayudó rápidamente con el proceso y estuvo conmigo en línea hasta asegurarse que todos los documentos estaban firmados correctamente.
MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.
The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.
We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.
With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.
Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.
*Not all applications are approved; duration of approval process may vary.
**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.
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- Wilmington, DE, United States
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At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Erica, Thank you for taking the time to write to us. We appreciate your feedback and are pleased to know that you are satisfied with our services and the customer care. If you ever need any assistance, please call us at 1-866-255-1668. Thank you again.