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Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
How would you rate Moissanite Co?
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Washington
1 review
0 helpful votes
Follow ANGRY CUSTOMER P.
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My rose gold ring was purchased with this company, I never wear the ring due to me being a nurse I wear the rubber rings so it won't hurt myself or my patients. I have never washed my hands in this ring because of me being afraid to mess it up, I reached int to customer service only for them to say that they would charge me to polish the ring! What in the world?! That's not going to restore the rose gold on the ring! They asked stupid questions that had nothing to do with the ring and did. It offer to dip the ring or anything. I am beyond pissed

Date of experience: January 3, 2024
Mike C. Moissanite Co Rep
over a year old

Hello, the ring is made of solid 14k rose gold. Rose gold contains more copper than standard yellow gold which is what gives it the pinkish color. While the gold content won't react with other chemicals, the copper content can. If you google rose gold changing colors, rose gold oxidization, etc. this can and definitely does happen with rose gold. Its not a defect and part of the routine upkeep of rose gold jewelry. I am sorry that it upset you to hear that the solution is for it be cleaned and polished by a jeweler, but that is, in fact, the solution. As far as asking you "stupid questions", we were simply trying to get an understanding of the problem. Because the ring was purchased in 2021, there is a small fee for cleaning and polishing if done through our company (and we also check for loose stones, tighten any that we find, etc.) as part of that process.

Indiana
1 review
0 helpful votes
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Awesome
August 25, 2023

The process was very easy and simple and despite being shipped it still turned out perfect. Couldn't have asked for a better quality while also keeping the price down!

Date of experience: August 25, 2023
New York
3 reviews
0 helpful votes
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The channel wedding ring I ordered from this site is so damn attractive. The diamond's luster and design seem so pretty. Moissanite has the best jewelry collection and that also with affordable prices. Plus, I appreciate the on-time delivery. Loved it!

Date of experience: March 24, 2022
Canada
1 review
2 helpful votes
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Amazing Company!
May 27, 2022

I have ordered many pieces from this company. My engagement ring is from moissaniteco and it is absolutely stunning. More beautiful than a diamond ring for a tiny fraction of the cost of diamonds. You cannot go wrong. I highly recommend!

Date of experience: May 26, 2022
Washington
2 reviews
3 helpful votes
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Loved It!
April 19, 2024

From the moment I set my eyes on the diamond ring from this store, I knew it was meant for her. The elegant rectangular shape, coupled with flawless craftsmanship, made it the perfect expression of my loyalty. I ordered that immediately and gifted my wife on our anniversary. Loved It!

Date of experience: April 19, 2024
New York
2 reviews
1 helpful vote
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This is my second purchase from Moissanite Co and I really like the product and the quality. The craftsmanship is quite good. Though there are edges, the ring does not stick to any fabric. I wear it daily basis. Thank you.

Date of experience: June 16, 2022
Illinois
1 review
0 helpful votes
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Absolutely AMAZING!
July 11, 2021

First... I would like to say that MoissaniteCo has been by far my best buying experience! This Company has jumped thru many hoop's to help me. Mike. You have know idea how much I really appreciate all you've done for me. Second... The ring is absolutely AMAZING! I cannot wait to ask the big question. Finally if any one out there is considering Moissanite, it is by far the way to go, and MoissaniteCo is the Company that you should buy from, they will go up and beyond for their Customers. Thanks a Million

Date of experience: July 9, 2021
New York
1 review
0 helpful votes
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Perfect!
November 2, 2021

Thank you for all of your help. My rings are perfect! They look great, fit great, and look believable. I think I spent a hundred hours looking at ring designs on yours and Tiffany's web site - it was worth it. You helped me pick out the ring of my dreams!

Date of experience: November 2, 2021
Florida
1 review
0 helpful votes
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The ring has finally arrived, and my wait is over. I was excited to see how a 3-carat stone would appear on my finger, and it really looks fascinating. This is the unforgettable memory of my life. That you Moissanite Co. For making my 19th birthday so special.

Date of experience: June 2, 2022
California
1 review
1 helpful vote
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I ordered a simple solitaire ring from Moissanite Co. And received it in just a few days. Even before I received it I talked to the customer service reps a few times to discuss the order and they were very helpful and responsive. After I got the ring and decided I wanted a different stone they allowed me to exchange it for another and within a week I got the new ring! I would HIGHLY recommend this company and will use them in the future for all of my moissanite needs! Why pay thousands of dollars for a diamond when you can show the same loving relationship and have money left over for an awesome honeymoon or the retirement account? The only thing that is forever with a diamond is the payment! Thanks so much for the great service!

Date of experience: October 8, 2021
Texas
4 reviews
4 helpful votes
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The Diamond Pave Basket Engagement Ring and its quality are excellent, and this was my 1st purchase from Moissanite Co. The shiny diamond attracts everyone's eyes. Looking forward to buying more diamonds from this site. Commendable work!

Date of experience: August 31, 2022
Nevada
4 reviews
1 helpful vote
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Beyond gorgeous
August 3, 2017

I just got engaged about a month ago... My fiance and I had already discussed the type of ring I wanted. We decided to go with an Moissanite instead of a natural diamond because I just cannot justify spnding that kind of money on a ring but I wanted the same look. When he opened the box and proposed I was literally at a loss for words. This ring is BEYOND gorgeous and I'm constantly getting complimented on it. If you are considering buying a Moissanite... Just do it. You'll be very glad you did.

Date of experience: August 3, 2017
South Carolina
1 review
0 helpful votes
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Thanks!
April 14, 2024

Thanks for the stunning three-stone moissanite ring I got for my wife on Valentine's Day. She's a gemstone collector and adores diamonds, but I know the BLING of this ring will truly dazzle her. She'll absolutely love it.

Date of experience: April 12, 2024
Florida
1 review
5 helpful votes
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Stay far away
July 26, 2019

I have never had such an awful experience with a company during a time that should be the happiest. I bought my fiancé's ring in December and proposed in April because of a family emergency and in less then two months the white gold is turning gold like she's had the ring for years and 2 side stones have came out! I contacted the company and they refused me a refund only a repair, why would I want to keep getting it repaired judging by the threads it's not only me that has had issues it's disgusting they rip people off with poor quality and poor craftsman rings. I am going this week to 2 other jewelers because I went yesterday and one of the jewelers said the entire ring was Moissanite but the side stones were supposed to be diamond.

Date of experience: July 26, 2019
New York
1 review
1 helpful vote
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Never buy from here!
February 15, 2024

I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.

Date of experience: February 15, 2024
Mike C. Moissanite Co Rep
over a year old

Hello Cameron, we are very sorry to learn of the damage to the ring. The reason it originally cracked on the side was because the band was bent in an oval shape. Accident protection was paid for with the order, and so our customer service reps provided steps for you to get it repaired through that service. That being said, we are really surprised by the picture included with your review. When you contacted us 3 days ago, it was just cracked on one side. We have included a link to your picture below. We don't know who/why additional damage was done to the ring in the meantime since you contacted us on the 12th.

Link to the picture
https://moissaniteco.kayako.com/media/url/uYIrrZjLDrAJN3oofdAze2I7kyNyapRy

Georgia
1 review
0 helpful votes
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Extremely happy customer
August 28, 2023

I sent my wife's wedding band in to be cleaned, resized, and a stone replaced. WOW what a great job. It was quick, easy to do, and affordable. Thank you so much.

Date of experience: August 27, 2023
California
1 review
0 helpful votes
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The ordering process was great, I was pleased that we could get exactly the size, shape and setting. Other sites did not have that much flexibility in their offerings. The neckless came in a few weeks and my wife has worn it everyday since Christmas.

Date of experience: January 5, 2023
Ohio
1 review
0 helpful votes
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Happy customer!
October 1, 2021

I bought loose stones to put in a custom made band. The 5 stones I got are all stunning. I couldn't be happier! They are leaps and bounds beyond any "real Diamonds" I have looked at. I can't imagine why anyone would pay more for a Diamond that is kept intentionally "rare" and can't compare.

Date of experience: October 1, 2021
Maryland
1 review
0 helpful votes
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This company provides NO way of speaking to a live person! There's no number to call, you can only chat. Their chat reps, specifically Elizabeth, are very rude! I'd ask for product details on a few rings and they'd reply and say "we advise you to read the full description to see if you can find the answer there". I told them "I've already done this and the info isn't there". She replied with a quick snarky answer. Over and over I'd ask a question and over and over, I'd get a vague, short reply. I finally asked if I could talk with a manager. She said "I'm the supervisor". So I asked for her manager. She said she'd have someone get back with me. No one ever bothered. Their service is absolutely horrible! Even though this is moissanite, and not real diamonds, my purchase was going to be over $2000 so to not be able to speak with anyone when attempting to make such a large purchase is unbelievable!

Date of experience: February 6, 2023
Illinois
2 reviews
0 helpful votes
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Beautiful Ring!
April 25, 2022

Finally, the ring has arrived and the wait is over. I eagerly wanted to look at how a 2ct stone would look on my finger and I can confidently say that this ring is much more beautiful than what it looked in the stock pictures. I am very happy to buy this gem from Moissanite Co.

Date of experience: April 25, 2022