Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.
Really appreciate the educational information and customization options. My only suggestion for improvement would be to show more photos of how different sizes and shapes of stones look on a person. I appreciated the updates as my order proceeded through being made to order! I could not have been happier with my purchase. I'm wearing my gorgeous pendent and the beautiful high quality chain every day!
My girlfriend (hopefully not for long) is somewhat of a jewelry expert, and has been looking for the right ring for years. We finally found it in your collection. My experience with ordering the ring was a breeze and I hope to be just as impressed with your product!
[Update] We're engaged! She absolutely loves the ring (of course, because we searched for it together) and couldn't be happier!
From a customer perspective, I would've been happier with a larger print disclaimer on whether or not the duties to bring into Canada were included with shipping. I was given a scammer scare when I was getting calls from unknown numbers to pay duties before my ring could cross the border. Luckily it all worked out after calling FedEx directly and paying over the phone.
Hint: for guys out there ring shopping, involve her in the process! There are millions of choices out there and it's way too easy to get the wrong ring (even if she's too polite to say so).
I purchased the two carat forever one solitaire in the Tiffany setting and I couldn't be happier. The quality far suppresses that of a real diamond, with zero guilt about supporting the industry. Not to mention the ring I'm wearing would be something I could never afford to own. I've had it for several months and I still catch myself staring at it in the sunlight. After browsing multiple moissanite sites, I found this one to have the best quality and prices. I will definitely be planning an upgrade for our five year.
This purchase ended with a let down. The price point was good but the product was disappointing. The intricate details shown on the website were not present in the ring I received. The setting is vaguely the same design as that pictured, the prongs are crooked, the band has a mishapen almost egg roundness instead of a perfect circle. Fortunately, the stone itself looks amazing. But overall, not going to be shopping here again.
I purchased the Round Forever Brilliant Petite Trellis Wedding Set, 1.0 ct for my (now) wife and she was absolutely blown away by the quality, appearance, design, etc of the entire set! The wedding ring matches the engagement ring flawlessly. This type of set in diamonds would have costed a fortune, and much more than I had to spend on her wedding ring set. I was told by her best friend's husband, "that ring is not good for us men," meaning that it is so beautiful and it sets the "bar" very high for other men. I feel fortunate to have found out about MoissaniteCo.com.
I have ordered many times from Moissaniteco.com and am a very satisfied customer. Moissanite is a beautiful stone but there can be variance in cut quality. The staff at Moissaniteco are experts at picking out the best of the bunch so you know your stone will be beautiful. A beautiful stone deserves a beautiful setting and MoCo offers top quality settings at very fair prices. If you have something in mind and can't quite find exactly what you're looking for, they can customize! They respond quickly to any questions or concerns and are very customer service focused.
I live in Canada and, despite local vendors offering moissanite, I still choose MoissaniteCo and would not hesitate to recommend them to others. They can't be beat for quality, selection, price and customer service.
I love my ring! I have 3 carat forever brilliant wedding set. When I first open the box I didn't know what to think, I thought it was cloudy. So I got my jewelry cloth and shined my ring up and oh my goodness! Whoa does this thing BLING. I can not wait to get something else. And communications were on point. Although you don't talk to them by phone, they are very prompt with emailing, and I found the online chat box to be very helpful as well. Go ahead get you some bling too. You will not be disappointed.
I was very hesitant about ordering a Moissanite. The customer service assured me that I would get a quality ring. Every time I emailed them a question, they got back to me right away. It certainty made me feel good about using this company.
I've purchased many pieces from Moissanite Co-rings, earrings, pendant-and love every piece. I think they offer great value, and I have not been disappointed with the quality yet! I think moissanite is a great diamond alternative and just as beautiful, if not more so!
It was easy to find what I was looking for. I had a question about a future purchase and they returned my email with in 24 hours. The rest of the transaction went well and I will be making all my purchases through them.
Bought two pairs of earrings and a ring from moissaniteco. Prices were okay, and the service was great. I did email them couple times to ask about a custom order and even though I didn't end up buying, the replies were very prompt, which was pretty good. My queries were answered within 1 working day. As an international customer, I was very pleased with the delivery times (by Fedex).
Thank you.
The prices can't be beat. I love that many of their rings have live YouTube videos I can view to get a better idea of how the piece is actually going to look,instead of having to rely on a computer rendered image or video.
I can't recommend Moissaniteco enough! I had to request an exchange on my first order (I decided I wanted a bigger center stone) and Chris in Customer Service was extremely helpful and professional throughout the entire process!
Thank You!
Great experience, and highly recommended!
So many choices but when I finally picked one it was easy to order. Really easy to navigate website and great reviews! I can't wait to wear my eternity band!
The ring is beautiful...and the packaging is really something special too! I will absolutely be ordering again!
If you guys could add the visual depth that James Allen I think it'd increase your sales. Wasn't sure what the side of my time really looked like. The diamonds looked bigger on your website but they are actually tiny. Still love my ring.
So helpful in creating a custom ring! Answered all of my questions and was very quick to respond and help me.
I LOVE the ring. Its perfect. I tell everyone who compliments it where i got it and how great the prices were. Thank you so much!
My girlfriend wanted something different than the traditional diamond, we found exactly that here. Ring arrived on time and with a wonderful presentation, just in time to make for a very special moment! She loves the ring, thank you MoissaniteCo, I will be back for a wedding band.
I ordered a Forever One Moissanite ring (eng178b-F1) and we were blown away with the clarity and brilliance of the center stone. It is absolutely stunning! We are very happy to spread the word and let everyone know that this company has the best customer service. Thanks again!"
I have had two excellent experiences with MoissaniteCo, one for my engagement ring, and a second for a pair of earrings. Both are stunningly beautiful, elegant, and no one can tell they are not real diamonds. The service I received from your team was also really great.
Thanks!
From start to finish the whole service was fantastic and we are thrilled with my ring! Chris was fantastic at answering my questions quickly and honestly, without making us feel pressured into buying anything. He even emailed me to tell me when they had new stock in of the H&A stones - fantastic service! Shipping to the UK was unbelievably quick and well packaged. It was great to be able to track the package, and it arrived earlier than estimated. The ring itself is beautiful and so well made. I specifically asked for delicate prongs and Chris emailed me to confirm they had received my request - and the result is more beautiful than I ever imagined! Now we've got the loyalty points we will definitely consider ordering our wedding rings from MoissaniteCo. Even the cost of shipping & customs isn't enough to put us off re-ordering because the total purchase price is so much more affordable than if we ordered from the UK.
Answer: We are located in the USA. It would be made and shipped from the USA.
Answer: No telephone number, you have to send an email and it could take 24 hours to receive a response
Answer: Scam - they sell inferior products, their craftsmanship is of low quality. After you have made a purchase, you are left with no recourse if the item is not up to par, not as advertised, poor quality. The owner is rude and has no idea how to retain clients