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Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
How would you rate Moissanite Co?
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Pennsylvania
1 review
0 helpful votes
Follow Elizabeth G.
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Gorgeous!
May 20, 2024

Choosing Moissanite Co was the best decision we made for our engagement. With their outstanding service and craftmanship, they customized our ring and made it so unique and gorgeous. Just perfect!

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Love it
February 7, 2024

I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.

Date of experience: February 7, 2024
California
1 review
0 helpful votes
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It's fabulous!
June 26, 2021

I received the Halo Cushion cut engagement ring several weeks ago, and all I can do is stare at it! It's fabulous, sparkly, and sophisticated. I have given out this site to more than a handful of people, raving about the quality and timeliness of the jewelry... I am a business owner, and work with people in my retail shoppe - woman can't take their eyes off my left hand! And everyone has to ask "Is THAT your engagement ring!?!?" Yes! Yes - isn't it fabulous?! And we're proud we didn't pay a fortune!

Date of experience: June 25, 2021
Washington
2 reviews
1 helpful vote
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Very satisfied
February 15, 2023

While my love for Moissanite started with my frugal nature, the beauty of my first piece truly won me over and I am now a loyal fan. I will never go back to any other stone. My engagement and wedding rings, along with a few other pieces of jewelry, are all made from Moissanite and no one, not even jewelers, can tell the difference. I love having stunning and convincing jewelry without having to empty my bank account. However, I must note that the ordering process was not without its flaws. I encountered some issues during the shipping process but overall, I am very satisfied with my Moissanite pieces.

Date of experience: February 15, 2023
Maryland
1 review
1 helpful vote
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Great!
April 27, 2023

Today the engagement ring that my boyfriend and I picked out after weeks of research finally arrived. Although my boyfriend is waiting until my birthday to give it to me, I couldn't resist sneaking a peek. It is stunning and took my breath away. I appreciate the great communication through email and chat support, and I am beyond thrilled with the final product. However, upon inspection, I am regretting not opting for platinum as the white gold seems too light for my liking. I am still excited to wear it every day but just wished the metal was heavier.

Date of experience: April 26, 2023
Canada
1 review
0 helpful votes
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UPDATE
October 24, 2023
Updated review

After posting my review on this website 3 weeks ago, MoissaniteCo immediately reached out to me.

They offered to redo the ring from scratch and to send the old one only once the new one was ready.

They had me look at photos and videos of the new ring for approval.

I received it 2 days ago.

I'm happy with the ring as it is what I wanted but I'm still upset with how difficult this situation has been.

Hopefully no further issues come up with the ring.

Date of experience: October 23, 2023

Horrible experience
September 25, 2023
Previous review

Don't buy from MoissaniteCo.

In June of this year my fiancé ordered an engagement ring and a wedding band. It was delivered early in July and that's when he proposed. On the day following the proposal, I noticed that the head or the engagement ring was crooked to the side. I also noticed that one of prongs was longer that the 3 others which resulted in the stone being a little bit tilted to the side. You can't really tell right away but when you know, you cannot unsee it.

My fiancé reach out to MoissaniteCo to find a solution. They replied right away to confirm our home address. My fiancé replied on the same day with the information and then didn't hear from them for 2 weeks. We thought they were sending a replacement ring and didn't pressure them further. After two weeks, my fiancé reached out again via chat on the website only to be told that they didn't receive our information. My fiancé then sent the whole email chain to prove that he'd been replying.

Again, no response for 2 weeks. My fiancé reached out again in the first week of August and said he wasn't happy with the whole situation as we were getting married on August 12th, 2023 and he didn't want me to have a defect ring on our wedding day. They replied right away and asked for our home address. At this point, it was ridiculous and we thought they were joking as we already had sent our home address 2 times and it was the same as the original delivery address. My fiancé sent the entire email chain again with a reply to send a new ring right away for the wedding.

They replied the week after the wedding with a CanadaPost delivery tag. My fiancé replied and said he was very displeased with the service and didn't trust them anymore to fix the ring and wanted a compensation so we could have the ring fixed by a trusted jeweller instead. No response.

He messaged them again twice since then about a compensation for the defect engagement ring. Nothing.

This is ridiculous. You spend 2,000.00USD on a ring, you'd expect it to be perfect or at least have good customer service afterwards but no. This has been hell and we had to spend 500.00 at a jeweller to have it fixed.

Don't buy from this horrible company. The quality of the engagement ring is horrible and I just wish he had spent more and went with another company. Their customer service is basically inexistant so you really have no recourse.

Date of experience: September 25, 2023
Canada
1 review
0 helpful votes
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Check the packaging before giving as as gift! I ordered and received a necklace. The necklace was nice and cost over $1000. So glad I opened the package to have a look before giving it as a gift. The photo speaks for itself. Very cheap and broken gift box. Customer Service says it must have been damaged in transit. Not true. All of the outer packaging (bag, box, another bag another box) was in place and perfect.

Date of experience: November 28, 2021
New York
1 review
0 helpful votes
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Difficult to work with
September 6, 2024

Wanted to return an item within the 30 day window. After much back and forth they says no, item needed a security tag. No tag was on the item initially, it was on the main ring. They offered to resize, but the band didn't support the ring with a large stone. When I originally inquired to purchase an additional band, I was quoted almost $200 more than I was charged for the first band.
The engagement ring is beautiful, the band is cheap and thin. Company is not easy to work with, go to a local jeweler and save yourself the headache. There's not much difference in cost.

Date of experience: September 6, 2024
Colorado
1 review
0 helpful votes
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Beautiful
December 20, 2023

After receiving the ring and having my misses show it to her friends, and them showing theirs in return. All I can say is hers had a sparkle unlike any of the rings put next to hers. Absolutely beautiful!

Date of experience: December 20, 2023
Illinois
1 review
0 helpful votes
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I recently ordered a 1/3 carat pendant just to try out moissanite. I immediately thought I was wasting my money and wanted to cancel the order. My husband talked me into keeping the order going and just see what it looked like when it came. Well, it is beautiful! I asked my husband to honestly tell me if it looked fake. His response was "it looks like a really sparkly diamond". YAY! Why spend the money on real diamonds again? I will get years of happiness from this pendant and no one will know that I didn't spend $1,000. It is our little secret!

Date of experience: April 20, 2023
North Carolina
1 review
3 helpful votes
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Wow!
June 20, 2023

I received my fiance's engagement ring today. All I can say is... WOW! We're truly intoxicated by its beauty and excellent craftsmanship. Thank you for making something so special, that shines like her smile and that reflects her incomparable beauty.

Date of experience: June 20, 2023
Connecticut
1 review
0 helpful votes
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Mind-blowing!
March 15, 2024

I'm amazed after buying Moissanite Co.'s Products. They are stunning! The brilliance and sparkle of their moissanite gems are incomparable. I couldn't be happier with my purchase. Their craftmanship and attention to detail truly shine through.Mind-blowing!

Date of experience: March 15, 2024
New York
1 review
0 helpful votes
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Gorgeous!
July 20, 2023

I ordered one of the antique style rings. Moissanite is mostly flawless and clear. I can hold a moissanite stone next to a real diamond and there is no difference. The ring came exactly as shown and advertised. The detail work was amazing, the stones were gorgeous. However it was a much wider band than what I had anticipated. I am going to exchange it for another ring through the same company I think. The customer service is a little slow and I was confused about the return policy at first. Luckily, I read the entire policy in time to change my order. Some people are upset about the restock fee, but it's right there in the policy. You just have to read it. They also will not let me drop the ring off for exchange, even though I live in Las Vegas. This is strange to me, but maybe it's just a ship facility. Overall, the ring was gorgeous, the price was right, and I hope my next ring is just as nice.

Date of experience: June 28, 2023
West Virginia
3 reviews
0 helpful votes
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Stunning ring!
March 23, 2024

I'm so glad you're pleased with the three-stone moissanite ring you bought for your wife! Knowing her love for gemstones and diamonds, I'm sure the stunning ring will absolutely dazzle her on Valentine's Day.

Date of experience: March 22, 2024
Ohio
2 reviews
0 helpful votes
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As always a great experience!
June 5, 2023

We contacted these guys for a custom wrap for a ring we had purchased from them years earlier. They quickly responded with a cost and a rendering of the wrap. It was perfect! Arrived on time and went smoothly. Making plans to buy more jewelry in the future.

Date of experience: June 4, 2023
Florida
2 reviews
1 helpful vote
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Outstanding!
March 18, 2024

Absolutely thrilled with the personalized diamond ring! The craftmanship is superb, and it arrived just in time for our special day. Our symbol of love that truly sparkles in this ring. Outstanding craftmanship.

Date of experience: March 18, 2024
Michigan
1 review
0 helpful votes
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Great!
April 27, 2023

Ln march 2022 l purchased 2 stunning beautiful rings, one 31/2 carat tiffany and one band with stones all round, the quality is amazing, strangers stop me in the stores and grab my hand and gasp is that real, l honestly don't think they believe me when l tell them it's moissanite. L would also like to add that chris is wonderful, very helpful and just a great company to deal with. If anyones wondering why it took me so long to leave feed back, the law firm l work for moved me to the u.k for 3 years. P.s believe me when l say my rings look as new as the day l got them and l never take them off.

Date of experience: April 25, 2023
Delaware
2 reviews
0 helpful votes
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Excellent!
September 11, 2023

I just want to thank the folks I've dealt with on this website, I've hesitated but now am impressed for their great service. Communication thru emails were excellent and I am happy for the purchased I made. This stone has the sparkle of a diamond, even better.

Date of experience: September 11, 2023
Washington
2 reviews
0 helpful votes
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After lots of deliberation and seemingly endless websites I found this one and was able to chose exactly what I wanted. A grooved cathedral platinum setting with an oval stone. It arrived to the UK very promptly and my new fiance is so very happy with it. I would highly recommend this company to anyone not intersested in spending silly money for the same effect you can get for a very reasonable price.

Date of experience: March 7, 2023
New York
1 review
1 helpful vote
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Love it!
February 22, 2023

My ring is so brilliant, so sparkling, and my jaw drops every time I look at it. I can't understand why anyone would waste tens of thousands of dollars on a diamond when a Moissanite is every bit as beautiful. This is no CZ. We decided to get a stone that would match the upper limits of what we could afford for a real diamond so that the ring isn't questioned. And you know what? Everyone comments on what a beautiful diamond wedding ring set I have. We will keep our little secret in the vault and put the money saved into our son's college education fund.

Date of experience: February 21, 2023