website thubmnail of Moissanite Co

Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
How would you rate Moissanite Co?
grey star
grey star
grey star
grey star
grey star
valerie v.
0 reviews
0 helpful votes
Follow valerie v.
Unfollow valerie v.
Send Message
Share Review
Report Review

I have been shop with this site too many times and always very happy. I think i will come back more times later in the future. I like Chris, he is very kind and patient to all my questions. Thanks a lot.

Date of experience: February 11, 2017
Tom P.
0 reviews
0 helpful votes
Follow Tom P.
Unfollow Tom P.
Send Message
Share Review
Report Review

I really appreciate that you provided quite a bit of info about the gemstone moissanite, how it would be shipped, that it was easy to see what metals were available with which fitting designs and with which cuts and sizes of gem.

Date of experience: February 5, 2017
Derek Q.
0 reviews
0 helpful votes
Follow Derek Q.
Unfollow Derek Q.
Send Message
Share Review
Report Review

Buying a ring from Moissanite Co was by far the best jewelry experience around. Their customer service was so incredibly helpful in working with my specific situation, and the product is perfect. The customer service helped me design the perfect engagement ring, and they were very flexible in accommodating my payment methods. The stone is a fraction of the price of a comparable diamond, and frankly, it looks so much better. And oh yeah...she said yes and she LOVES the ring. Like I said, it was perfect.

Date of experience: January 18, 2016
susanna C.
0 reviews
0 helpful votes
Follow susanna C.
Unfollow susanna C.
Send Message
Share Review
Report Review

I am a return customer
May 30, 2019

I am a return customer.
Chris (and Mike) provided service of the highest regard. Whist there was slight hiccup in the production of my custom-order, all issues were addressed quickly and courteously and the finished ring set was absolutely beautiful. I was amazed at their generosity to provide expedited international shipping to assist me even further. They also provided me with a very clear video of the finished product to make certain that I was happy with the items. Now that I have received them, I am absolutely delighted with the rings.
Chris was particularly helpful and extremely patient during the initial CAD design process and gave me lots of guidance. His service is exemplary and I found his design suggestions to be exceptionally helpful.

Date of experience: May 29, 2019
Missy T.
0 reviews
0 helpful votes
Follow Missy T.
Unfollow Missy T.
Send Message
Share Review
Report Review

I ordered a custom ring, special order for rose gold and switching out the stones. Trying to figure out how much everything would cost and how it would look was so easy - their customer service went above and beyond to make sure that I knew exactly what I was getting.

The ring itself is so intricate and beautiful. It's been almost a year since I bought it, and the ring is holding up quite well, the stones are pristine, and while the setting is detailed,it's also very study. Great value and beautiful ring!

Date of experience: November 5, 2015
Anna A.
0 reviews
0 helpful votes
Follow Anna A.
Unfollow Anna A.
Send Message
Share Review
Report Review

My fiance purchased the most beautiful and unique ring I have ever seen. He was also sort of scrambling to get it knowing he was proposing very soon and the shipping was very quick and reliable.

The ring sparkles like crazy, nobody can tell it's not a real diamond! I am absolutely in love and cannot wait to pair my ring with it's matching wedding band.

Date of experience: February 26, 2016
K B.
0 reviews
0 helpful votes
Follow K B.
Unfollow K B.
Send Message
Share Review
Report Review

Check out was quick and I prefer using paypal to pay for orders so I was glad to see that it was an option. I think it would be helpful if there was a way to sort or filter the rings by price. I love, love, love my ring! I had several communications with customer service and they were always quick to respond. No issues whatsoever.

Date of experience: January 30, 2017
Jeff B.
0 reviews
0 helpful votes
Follow Jeff B.
Unfollow Jeff B.
Send Message
Share Review
Report Review

I will recommend this company to everyone I can!
October 23, 2017

I will recommend this company to everyone I can! I left a detailed feedback when I purchased the engagement ring, and my experience was just as amazing with the purchase of the matching wedding band. The wedding was yesterday and EVERYONE raved over the ring set I purchased for my wife. I am incredibly pleased with the quality, the service, and this company as a whole! Anyone who leaves any negative feedback either has unrealistic expectations, or is completely incompetent, because my expectations were way over the top, and this company broke their back for me. From myself, and my family, I cannot thank you guys enough for everything. You've made one of the most incredible moments of my life extraordinary simple, and seamless. From the bottom of my heart; thank you all.

Jeff Brooks

Date of experience: October 22, 2017
Keith B.
0 reviews
0 helpful votes
Follow Keith B.
Unfollow Keith B.
Send Message
Share Review
Report Review

Needed a last minute repair to my (now wife's) engagement ring before our wedding. Customer service was able to repair the ring in time and overnight it no problem! Appreciate the reasonable cost and quality of their rings.

Date of experience: November 4, 2020
Christy O.
0 reviews
0 helpful votes
Follow Christy O.
Unfollow Christy O.
Send Message
Share Review
Report Review

Quick and easy
December 28, 2018

Quick and easy- found exactly what I was looking for
Prices are much better than any other Moissanite retailers. I actually Love my Moissanite anniversary band better than my real diamond band I received 10 years ago. The stones reflect the light more beautifully. I definitely will purchase from here again.

Date of experience: December 28, 2018
Tara N.
0 reviews
0 helpful votes
Follow Tara N.
Unfollow Tara N.
Send Message
Share Review
Report Review

I was a little worried about making a major purchase like this online, especially getting it delivered to Australia. But I'm so happy that I did. The ring exceeded all expectations. It is so beautiful and bright white. I have recommended to all my friends.

Date of experience: December 2, 2015
Adam F.
0 reviews
0 helpful votes
Follow Adam F.
Unfollow Adam F.
Send Message
Share Review
Report Review

Site was easy to navigate, shop and buy from
December 8, 2019

Site was easy to navigate, shop and buy from. Smooth service and ordering. So far an extremely relaxed and pleasant experience! Can't wait to see it!
Update! It came in and the ring was perfect! Better than I anticipated. I will be making future purchases.

Date of experience: December 7, 2019
Robert S.
0 reviews
0 helpful votes
Follow Robert S.
Unfollow Robert S.
Send Message
Share Review
Report Review

I loved the visual pictures, it made shopping so easy. Very fluid site, easy to understand and navigate. Loved the shipping and payment options. As well, reward points are a great idea and will keep me coming back.

Date of experience: September 20, 2016
Danny R.
0 reviews
0 helpful votes
Follow Danny R.
Unfollow Danny R.
Send Message
Share Review
Report Review

Bought the rose gold eng 16 ring with side stones and a 5.5 Mm centre, waited for the ring to arrive in uk and it was beautiful far better quality than I thought it would be... Very happy and about to re order matching wedding band and my wedding ring also.

Date of experience: October 24, 2015
Kelvin N.
0 reviews
0 helpful votes
Follow Kelvin N.
Unfollow Kelvin N.
Send Message
Share Review
Report Review

International shipping was fast
November 5, 2015

International shipping was fast. Product looks as good as promised. They did additional verification when my credit card had a different billing address than my mailing address, which I think is good fraud protection.

Date of experience: November 5, 2015
Ecbrooker C.
0 reviews
0 helpful votes
Follow Ecbrooker C.
Unfollow Ecbrooker C.
Send Message
Share Review
Report Review

I've made 6 purchases through moissanite.com and have been pleased with all the products and the service surrounding my orders- one being a custom resetting of my engagement ring. Great services and quality jewelry!

Date of experience: March 17, 2016
Todd G.
0 reviews
0 helpful votes
Follow Todd G.
Unfollow Todd G.
Send Message
Share Review
Report Review

More pictures would always be appreciated
January 9, 2018

More pictures would always be appreciated. Also, the search is a little clunky - combined with the bright backgrounds for the jewelry it can be hard to distinguish the difference in the types of items you are looking at.

Date of experience: January 9, 2018
T a.
0 reviews
0 helpful votes
Follow T a.
Unfollow T a.
Send Message
Share Review
Report Review

I absolutely love my ring!
August 6, 2016

I absolutely love my ring! It is extremely high quality and looks much shinier and prettier than any diamond I've seen. I will definitely continue purchasing my jewelry from this company as well as recommending it to others!

Date of experience: August 6, 2016
Andrew S.
0 reviews
0 helpful votes
Follow Andrew S.
Unfollow Andrew S.
Send Message
Share Review
Report Review

Chat was very helpful so far in answering questions. I would like to see the addition of real pictures of the products to help deciding. Ordered a Wedding Set and was impressed with the quality of workmanship when comparing to rings we looked at locally.

Date of experience: December 7, 2016
GSUS W.
0 reviews
0 helpful votes
Follow GSUS W.
Unfollow GSUS W.
Send Message
Share Review
Report Review

I dealt with Chris from sales on numerous occasions to make sure that I was getting exactly what I needed. He always responded quickly and was very helpful with my custom order. I will be a repeat customer!

Date of experience: March 19, 2016