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Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
How would you rate Moissanite Co?
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Jacob M.
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I despise stores that do not have a guest checkout option and force one to create an account. That being said, the rest of the process was easy enough. I was also pleasantly surprised at the free shipping that was offered.
I am excited to receive my loose gemstone and incorporate it into my fiance-to-be's engagement ring. If the stone is as good as the rest of the site, I hope to be doing more business with Moissanite & Co in the future.

Date of experience: May 5, 2019
Andy W.
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Great selection, great options, nothing I didn't like. If anything, too MANY rings (but in a good way). Would be nice if there was a way, other than via the Search Bar, to narrow down the types of rings you were looking for. But that works, so it's not a big deal at all, just some people might not have the intuition to do it like that.

Date of experience: November 17, 2017
Debbie C.
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After looking on several Moissanite sites, this one had many more options for designing what I wanted and so many designs to choose from.

Update: Received my and it's gorgeous. Had a problem in the beginning about it looking cloudy. I wrote and email, and they advised me it must be dirty. After a little soaking, it sparkles like it did when it first arrived. Thanks for creating such a beautiful ring.

Date of experience: August 23, 2016
Annie M.
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Love your Instagram page; the videos are helpful and beautiful! I had a question about ring options and Elizabeth emailed a response very quickly. Once I decided on the design, Craig helped me with customization via email and kept me updated every step of the way. After a couple of weeks I received my ring and am completely obsessed with how gorgeous it is! Thanks so much!

Date of experience: May 8, 2018
Van B.
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Experience online has been consistently good
September 3, 2019

Experience online has been consistently good. I've contacted customer support for questions on multiple occasions and they've been consistently prompt and helpful. Quality of my engagement ring was stellar and we get compliments on it all the time. Will likely be shopping here again for all basic jewelry needs.

Date of experience: September 3, 2019
Plexer A.
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I absolutely love the ring I got for my wife
November 15, 2015

I absolutely love the ring I got for my wife. I think it is such a great competitor to diamonds. Although unfair as moissanite absolutely dominates diamonds physically, and socially. I cannot see why anyone would get a diamond knowing these are available. Great experience buying through you guys!

Date of experience: November 15, 2015
AC R.
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Thus far my shopping experience has been very positive. I have found Chris to be most helpful and well informed! His input has provided me with a variety of options within my price point as well as creative design ideas. I am looking forward to receiving my new ring.

Date of experience: September 5, 2016
James V.
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Credit card processing error repeated times
May 13, 2020

Credit card processing error repeated times. Notified support and they referred me back to my credit card agency. There were no problems on my end so called back, again told to call credit card issuer. Eventually I convinced an agent to look into the problem, sure enough, their credit card processor changed some settings. To compensate me for the repeated problems, I was given a $50 coupon code which I felt should have been higher given the numerous times I had to report the problem and stay on top of this to get a ring ordered.

Date of experience: May 13, 2020
Robert B.
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My wife and I were VERY satisfied with our purchase last year just prior to our wedding. Both of our rings were truly brilliant, especially in the outdoor light. Our only disappointment is the stone that recently came loose from the setting of my ring. When I returned my ring for repair, I was somewhat skeptical, but the repair was done quickly, professionally, and returned promptly. I have to say that Moissanite has proved themselves regarding excellent customer service after the sell. I would recommend them to anyone and will certainly be a return customer. Thank you!

Date of experience: May 1, 2019
Debbie R.
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The website was very easy to navigate and I really appreciated the 360-degree view for viewing the pieces of jewelry I had chosen. The drop-down menus were also helpful and easy to use. I received my order very quickly and was so impressed with the engagement ring I ordered that I inquired about having a wedding band designed! The quality is incredible and the Forever One stone is truly beautiful. Customer service is extremely helpful. I highly recommend this company and I'm already placing my second order with them. You won't be disappointed!

Date of experience: April 30, 2019
Matthew K.
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Overall I have had a positive experience shopping on Moissanite Co. My only complaint would be that not all of the rings are filtered out in the 'Advanced Search' section of the site. For example, I was looking for an oval stoned ring, but many other stone shapes appeared in the search.

Date of experience: October 30, 2019
Donna O.
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This was my second purchase with this company
March 2, 2016

This was my second purchase with this company. I briefly described to Chris what I was looking for in a stone, and once again his delivery was spot on. Buyers, please understand that other companies cannot match the quality of this company because they simply lack the inventory. I know because I have shopped around. I won't waste my time by looking around any more. These loose stones are breathtaking, their workmanship is quality, and this company operates with integrity.

Date of experience: March 2, 2016
Nuwyy E.
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Absolutely awesome!
January 20, 2016

Absolutely awesome! The nicest product, it got all the ladies wowing! Reading stuff from the internet I was a little hesitant, but most of negative experiences were from years ago. They are great to deal with and no problems with the product 6 mth on.

Date of experience: January 19, 2016
susanna W.
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Craig and Chris are always so patient and helpful, despite my numerous questions and emails. They are a pleasure to talk to and I am a repeat customer largely due to their wonderful service, and excellent jewelry. The tennis bracelet I received is probably the most beautiful and well-made item I own and many people have commented on how lovely it is. It is very substantial and does not twist or roll when wearing it. The stones are bright and they sparkle even in low light.

Date of experience: October 4, 2019
Carol L.
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I love the customer service and quality
June 25, 2017

I love the customer service and quality. It's a pleasure working with Chris. Wish the gold beads placed to keep the band from rolling around had been larger. They are tiny and really don't grip enough to keep it in place.

Date of experience: June 25, 2017
David C.
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5 star rating...
July 2, 2016

5 star rating...The stone looked even better in person. It looked better than any diamond I had seen while shopping around. My wife was beyond impressed with its fire and beauty. My only issue was with the lay way system. It was a little difficult to make payments using their website, but the look on my wife's face after I had it set in her ring was worth the minor hassle.

Date of experience: July 1, 2016
Amanda D.
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I purchased my engagement ring from moissanite, and was so pleased with the quality and the value that we also purchased our wedding bands here too. We have both been pleased with the customer service received during our transaction they were quick to answer any and all questions for us. Will definitely be making more purchases from moissanite (earrings next?!) hopefully for Christmas.

Date of experience: November 17, 2015
Bernadette H.
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The customer service was fantastic, the ring was great but unfortunately one month after ive been using my ring (not everyday) only when go out. I also takes them on and off for house chores, the middle stone of my ring fell off (i dont know where and how) just realised it was missing a stone one day. I haven't talk to u about it because ive been busy with xmas stuff and work too.

Date of experience: January 23, 2016
Bruce S.
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Every question I had was answered quickly and so far it has been a good experience now just waiting to receive the ring. The ring was great. We went shopping for wedding rings and the people working at the jewelry store could not tell it was moissanite. They were under the impression that moissanite is always colored. We did get the forever one.

Date of experience: June 1, 2017
Lolly L.
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I'm absolutely in love with my ring!
October 11, 2016

I'm absolutely in love with my ring! It's very, very beautiful. Shopping online for a wedding ring made me nervous but ordering from Moissanite Co was a breeze! Shipping was super fast and the quality is exceptional. Will definitely order in the future. I'm already picking out earrings.

Date of experience: October 11, 2016