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Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

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7,164 reviews
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solf T.
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Square brilliant Forever One solitaire was ordered by my spouse. Shipping was exceptionally fast; about two weeks faster than predicted! The setting is perfect and the stone is simply gorgeous. It's been about 3 months of constant wear and although gold does accumulate scratches (I'm rough on my hands), the moissanite stone is perfect and gleaming! The cut isn't identical to a princess cut, but it's really interesting and very sparkly. The mounting is very strong and the corner prongs make me feel that my stone is secure and protective. The corners are a little sharp, but one gets used to it. In some direct lighting, the stone tends to show a very dark center, but it still sparkles. All things considered, I'm ecstatic with my ring. For the ecologically and humanitarian- conscious buyer, one cannot ask any more. Now I'm looking forward to finding a lovely matching band!

Date of experience: March 23, 2016
Shannon U.
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I loved the style of my ring but within a month I was losing stones out of it. After consulting two reputable jewelers both said the setting is "flimsy" and the prongs holding the smaller stones were pretty much non-existent. I did contact customer service, however the one liner irritated sounding emails I received didn't exactly reflect great customer service. I do not recommend this company.

Date of experience: December 6, 2015
Mary K.
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Always a pleasure to do business with Moissanite Co. That's what keeps me coming back. The stones sparkle like crazy and the selection and prices are amazing. Can't wait to see my new pieces I just ordered! Thank you.

Also, the waiting time is acceptable due to the fact every piece is made to order, I am used to the wait - good things are worth waiting for! Placed another order since this one, so obviously I love their jewelry and prices.

Date of experience: July 23, 2017
Norman S.
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It can be rare to offer a review with NO critiques or suggestions for improvement. But this is definitely one such review. Quality of the merchandise, speed of delivery, price, beauty, investment, expertise and courtesy of customer service, ease of doing business, and the joyous response from the loved one to whom I gave this gift -- all of these make this experience stand out positively in my mind. I would definitely order again as well as recommend this business to friends.

Date of experience: September 23, 2018
Lmauro F.
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These stones will make a very beautiful ring for my wife. See has admired the Moissanite stones for quite awhile and wanted them to replace her wedding rings that were stolen. Should them all set by her birthday.

Date of experience: February 7, 2019
SarahB B.
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All I can say is everything about this purchasing experience was exceptional, and exceeded my expectations actually! If only the man whom presented me with this ring was as courteous, delightful and trustworthy...

I highly recommend Moissanite Co.:-)

Date of experience: November 5, 2015
Karen B.
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This is my fourth purchase, (sapphire ring Princess Diane style) in white gold. I have it in yellow gold as well which should be a testimonial of quality and price. I love it, it is very beautiful, I had gone to purchase this same ring in the brick and mortar stores and the price was outrageous. Actually mine rings look better and I paid a fraction of the cost. Don't get me wrong I have some exceptional diamonds, but I also like diversity and simply can't afford much more of the real thing, so this is my best kept secret. Who would know unless you tell them?

Date of experience: November 15, 2015
Cheryl D.
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I love your company
February 17, 2017

I love your company. Order my engagement ring 8 years ago from you and now I am ordering a Forever One to replace my Classic Moissanite. I will never go anywhere else when it comes to purchasing a Moissanite. Chris helped me through the whole process and was extremely helpful.

Date of experience: February 16, 2017
Stephen C.
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Wonderful experience buying a wedding set!
August 19, 2016

Wonderful experience buying a wedding set! I was a little apprehensive at first as it was a large overseas online purchase, but the team were amazing despite my many questions! The rings are beautiful (photos do not do it justice) and they even custom made them in platinum. Delivery was speedy and they kept in contact throughout the process. Highly professional and I would highly recommend! Will definitely be purchasing from them again!

Date of experience: August 18, 2016
Charles M.
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I ordered Moissanite earrings for my girlfriend's birthday. I paid for two-day shipping, not knowing that the jewelry took a few days to be shipped. I spoke to a customer service representative and said, "I really need these by a certain date (4 days from then)." She told me that she could guarantee that they would be here but I'd have to upgrade to overnight shipping, which was $15. I did upgrade, and got the earrings the next day. My girlfriend loved them and they look great but I'm still just a little confused on why I had to upgrade shipping.

Date of experience: June 11, 2018
Brian X.
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Customer service was great on responding
December 5, 2019

Customer service was great on responding. I had a specific plan on my engagement and they made every single thing happen on time. The ring was beyond perfect. So glad we chose to go this route than to spend $10,000+ on what looks exactly the same!

Date of experience: December 4, 2019
Erica T.
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Better selection of styles than currently offered on your competitor's website. Found exactly the pendant style I was looking for and was happy with the customization options (particularly chain length). Production time ran just past the long end of the estimated duration.

Date of experience: June 25, 2018
Dani V.
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I absolutely love this ring!
November 11, 2015

I absolutely love this ring! I get so many compliments on it! It sparkles all the time no matter the light and doesn't have a yellowish look like my previous one. I am going to be buying the matching wedding band so that they match perfectly!

Date of experience: November 11, 2015
Stacey R.
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The ring we purchased was more beautiful in person as the cad photos lack actual elegance. Customer service was attentive and responsive. We bought our ring site unseen without ever seeing a moissanite and I would do it over again! Thank you!

Date of experience: November 24, 2015
sara l.
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I could write wonderful reviews daily for this company! The ring is MORE beautiful than in the pictures, and the delicate attention to detail makes it so fantastic (I got a 3 carat round halo ring split shank). I can not function without this ring on my finger. Quick delivery and great at responding to emails... I could not be happier. Also, your sale section is amazing too! Thank you MoCo for allowing me to get the ring from my dreams without breaking the bank. Beautiful, just BEAUTIFUL!

Date of experience: June 24, 2016
John W.
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My fiancee was BLOWN AWAY with how beautiful this ring was. It was exactly what she wanted and is virtually indistinguishable from diamond. If anything it has more fire and sparkle than anything but the highest quality diamond ring. Anyone who is on the fence please take the jump. These stones are incredible.

My experience was also lovely, the customer service reps who answered my questions were very knowledgeable and helpful. The shipping time was great, and they helped me with my rather unorthodox payment method.

Date of experience: February 21, 2016
Jo V.
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Found the ring of my dreams at a price that actually made sense! Ordering, delivery/shipping, and the whole experience were simple and quick. No issues at all, and fantastic communication to verify the transaction occurred without issue and when shipping was all set. I'm definitely planning for another purchase in the near future!

Date of experience: March 13, 2016
Jenohn F.
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Two of the five stones (at least) are loose
November 5, 2015

Two of the five stones (at least) are loose. The ring arrived like this and I've had no time to address the issue. It's unfortunate that quality control didn't pick up on this so I would have received a ring that was in perfect condition. Now I don't and I'm concerned the stones will fall out and there will be no recourse. I will think again before purchasing anything else.

Date of experience: November 5, 2015
Jennifer F.
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Wading through all of the rings, comparing them to real photos online, and then deciding which one I wanted to wear forever has been a lot of fun and every time consuming, lol. My ring is absolutely gorgeous. I expected it to be breathtaking, and it exceeds my expectations. The rose gold is a gorgeous blend of gold and copper, and the Forever One moissanite is super brilliant. The craftsmanship is spot on. My only blip is it's about a half size too big, but that's due to my error in measuring my finger. I had spoken with two different customer reps during the creation of my ring, and both had not only helped me but did so in a very professional yet warm and caring way. I greatly appreciate that. This has been a great experience and one for the memory books. :)

Date of experience: January 15, 2018
Keirsten P.
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The ring is absolutely stunning in person
March 7, 2020

The ring is absolutely stunning in person. Not only great product but I received great customer service as well. The estimated delivery date ended up being during a week I was going to be out of town. I emailed and asked if they could hold onto the ring for an extra few days and ship it on a specific day. The response was prompt and friendly and it shipped on the date requested, without me even having to remind them! It was great!

Date of experience: March 7, 2020