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Mobile Unlocked

How would you rate Mobile Unlocked?
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New York
1 review
2 helpful votes
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Horrible scam
October 17, 2024

I shouldnt have had to pay anything. No contract with att and plus i didnt even purchase this phone through att. Nothing but a money grab...24 dollars then 86 dollars...scam when att will unlock it for free

Date of experience: October 7, 2024
Florida
1 review
2 helpful votes
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Not satified
October 5, 2024
Updated review

It's been well over 72 hours and have not got the code to unlock my phone. Paid 29.00 for the first payment and had to pay 59.00 and still nothing, it is stuck at 95%. I have to buy a new phone now, this has been a waste of time.

Date of experience: September 25, 2024

It was great
September 22, 2024
Previous review

It was great

Date of experience: September 11, 2024
Ireland
1 review
0 helpful votes
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Took much longer than estimated, but did work
October 9, 2024
Updated review

Excellent communications but estimated time to complete the unlocking was completely wrong - in the final stage (after paying an additional fee!), they estimated 24-72 hours (1-3 working days) but it actually took 6 working days

Date of experience: September 29, 2024

Too early to tell
September 29, 2024
Previous review

Too early to tell - I've just submitted my imei

Date of experience: September 19, 2024
Washington
1 review
0 helpful votes
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Misleading
October 13, 2024

When you go on the site it tells you $26 to carrier unlock any phone! Not true the $26 is only to check if your phone can be unlocked then you have to pay another $60 to have them unlock it and hopefully it really gets unlocked because 72 hours anything can change!

Date of experience: October 3, 2024
New York
1 review
2 helpful votes
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Still not unlocked
November 16, 2024

I have been waiting six days to unlock my phone. I have reported the delay to the email provided and still have not received services.

Date of experience: November 5, 2024
Mexico
1 review
0 helpful votes
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Pésimo servicio
October 25, 2024

No pudieron desbloquearlo y quedaron en devolverme la mitad de lo que pagué y hasta la fecha no dicen nada

Date of experience: January 23, 2025
California
2 reviews
1 helpful vote
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Deceptive marketing
September 20, 2024
Updated review

When it says your unlock is ready to be released and they hit you up for more money, you expect it to happen fairly quickly after that. Where I am from when people say ready that means available and now. Still waiting days longer than the time frame quoted after paying an additional 50. They suck

Date of experience: September 10, 2024

Easy so far we will see if it works
September 10, 2024
Previous review

Easy so far we will see if it works

Date of experience: August 31, 2024
GB
1 review
0 helpful votes
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The support team at this unlocking service is simply amazing. I had a few questions about how the process works, and they were quick to respond, professional and very friendly. They guided me step-by-step making sure I understood everything before I moved forward. The whole unlocking process went smoothly thanks to their detailed instructions.

Date of experience: September 4, 2024
Missouri
3 reviews
8 helpful votes
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Scam
September 16, 2024
Updated review

I don't like giving out my credit card number to an unknown entity. You pay once just to find out if your phone is "unlock able". Then they ask you to pay again to actually unlock the phone. It takes several days. I didn't bother with the second payment. I don't know if it would have eventually worked. I needed a phone sooner rather then hopefully sometime in the future.

Date of experience: September 6, 2024

I don't like giving out my credit card number to an...
September 6, 2024
Previous review

I don't like giving out my credit card number to an unknown entity.

Date of experience: August 26, 2024
Delaware
2 reviews
1 helpful vote
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Great Value for Money
September 13, 2024

The service was worth every penny. I was skeptical at first because of the low price, but the results were outstanding. My phone was unlocked without any hassle, and I'm now enjoying a cheaper plan with a new carrier.

Date of experience: September 3, 2024
Mexico
1 review
1 helpful vote
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Total Scam
September 16, 2024
Updated review

95% of completion for a month, another month for reimbursement... they never return the full payment arguing several issues and related costs, only returns "as a favor" the 50% of the second payment. It's a total scam!

Date of experience: September 6, 2024

Estafa
August 18, 2024
Previous review

Mentira que su efectividad es del 100% y no hacen devoluciones del 100% no regalen su dinero. Pide un primer pago y en su pagina aparece un avance del 50% despues piden un segundo pago y despues del pago aparece al 95% de avance y asi se queda eternamente. Estafa.

Date of experience: August 8, 2024
Nigeria
1 review
0 helpful votes
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The Unlocking Code isn't working
July 21, 2024

Firstly, I was told to pay, $26, then another payment of $79. It' was 95% completed for over 4 weeks, before they gave me the activation code.
But the code isn't working. It's showing incorrect activation/unlocking code. Please rectify and fix it.

Date of experience: July 9, 2024
Utah
1 review
0 helpful votes
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Over promise
September 10, 2024
Updated review

You mentioned that it was easy and it could get done but it never happened even though you charged me extra $84 dollars. I will do another review when I see the refund since I traded in the phone and I don't have it anymore.

Date of experience: August 30, 2024

Quick and easy Thank you
September 2, 2024
Previous review

Quick and easy Thank you

Date of experience: August 23, 2024
Florida
1 review
0 helpful votes
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Customer support
May 3, 2023

Just wanted to give a quick review of customer support. It's taking much longer than projected to deliver my unlocks. On a positive note tho. I emailed customer support and they responded immediately. So I'm feeling positive that my orders will be delivered based solely on the quick response time from customer service.

Date of experience: April 3, 2023
Florida
1 review
0 helpful votes
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So far so good
March 21, 2023

Easy to do and so far a great service. The service is split into 3 phases. Each phase is reasonably priced but if they dont successfully unlock my phone then I would have to rate the experience negatively for delivering an overpriced product that grossly underperformed when it counts. At the clinch

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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My former mobile service unlocked my phone before I could use Mobile Unlock. I canceled my order. I am not entitled to a refund of the $26, since that if what it states in the terms and conditions. The reply from Emma was a mixed signal of I still need to pay plus my cancellation will be recorded. I am not demanding my money back but am unable to continue the contract since my phone was unlocked
Thank you

Date of experience: August 16, 2023
Mexico
2 reviews
1 helpful vote
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Once I made the payment and passed the process filters, they asked me for a second payment. After a month, I received an incorrect code and they have not given me anything in refund. My order is MU*******.

Date of experience: February 11, 2024
GB
1 review
0 helpful votes
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Code worked but when they send you email it's a 16 digit code which is as follows the first 8 numbers will be the network code and the last 8 is the MCK code if you entered it wrong 3 times. If they could define that would make it much more simple and effective for customers to use.

Date of experience: April 29, 2022
California
1 review
1 helpful vote
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First off they lead me in saying it was $7.00 then after some "tests" it says $85 to finish unlocking. 4 weeks later my order is stuck at "95% complete" and my phone is still locked. Customer service is giving me all kinds of excuses. Several of which the respondent says "i have expedited your unlock" and "I have personally activated your unlock"

I am certain this is a total scam.

Date of experience: July 26, 2024
Pakistan
1 review
0 helpful votes
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Positive experience
August 13, 2024

It's easy to see why so many people recommend this company for mobile unlocking needs. Positive experience like these can make all the difference when navigating through choice in such a vital aspect of our digital loves.

Date of experience: August 2, 2024

Overview

Mobile Unlocked has a rating of 2.6 stars from 752 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mobile Unlocked most frequently mention customer service, complete scam and credit card. Mobile Unlocked ranks 4th among Unlocked Phones sites.

service
340
value
136
shipping
85
returns
110
quality
541
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8,946 reviews