Don't purchase items from Mirraw. I purchased 5 different items and they put the wrong delivery address on the box. Now the item has been delivered to the incorrect address and I have been trying to get in contact with Mirraw to request for a refund. They have been passing me off from one customer service rep to another, not responding to my request and are the biggest scammers. Don't purchase anything from them as you'll never get your money back.
Good prices and the items was as expected, maybe the quality could be a little better. The bad thing is I have to pay double the price for taxes inside the European union. Maybe you can find a way to help people to avoid these taxis and have customers here also
The choli color in picture was black but actual one was bark blue.
The bust padding is a little too much as well and needs to be more natural
But overall great site, great options, great pricing and wonderful customer service!
Will definitely buy again!
I ordered 10 items and paid $ 225. When I called to find where is the items they told me to order again or give the items number. I was so pissed and asked for refund and cancelled the pay by my credit card company. Never ever ordering again. Worst site
Mirraw is the horrible company to buy your indian stuff from. I placed an order from them and they never got back to my questions for a week. When I asked them to cancel my order and refund my money, they didn't do that either. Despite calling them and repeatedly emailing them I still haven't got confirmation on cancellation of my order. I just spent an hour on phone with them, on international rate/time and still my query was unresolved. Do not buy from them, you will regret. It's painful!
Had a terrible experience shopping with Mirraw.com. I received a faulty product and they do not wish to take it back and refund the money. According to their policy, the customer has to bear the cost of returning. Very poor cutomer service! Please be careful.
Don't go into this site they are completely fake. Bought a dress and it came completely different. There excuse was in there disclaimer it says slight differences, but the dress was completely wrong. Won't give refund really bad people $#*!ing bastards. Only if they were close I would stick that dress up there arse especially in Nizam Shaikh.
I'm extremely happy about my purchase...
I received the exact product as was shown in the image...
The delivery was very fast and your customer service is also quite appreciable!
I will continue shopping your site.
-very intricate craftmanship
-worth the money
-smaller sizes are always prettier
-since the size cannot be discerned from the online images, it would be better if you can specify the occasion for use like partywear/office wear/casual along with size specification: Big/medium/small
Excellent customer service and passionate staff members. The garment is exactly like the picture and better quality that I had expected. So happy, many many thanks, will purchase more items. Many happy returns to you all.
I ordered 3 outfits and only 2 showed up. They were in terrible condition. There was thread all over the clothes, they were wrinkled and looked like they had been bunched up and thrown in a bag. One item was missing. There was no note or explanation. I emailed customer service and received a response days later explaining that the item I ordered was damaged so they did not send it. They gave me a credit for the item they did not sent. I explained that I want a refund because I will not order from them again. They responded and said they would issue one in 48 hours. That was 3 weeks a go and I have not received anything yet. Save your money and the stress if dealing with this company.
This is by far the worst experience I've had with an online shopping company. I ordered some products for my wife to surprise her for a party. When I originally ordered the product, it said that it will be here in 3 weeks. I didn't receive the product after 6 weeks. The event came and passed and they still didn't send it. When I finally received the product, one of the products were not right in the order and the quality was significantly below what was expected. We frequently order from other websites and we have never had this kind of experience. Save your money and order from another site.
MIRRAW great service rendered. Packaging very well packed. Received item on time. I have been ordering items from MIRRAW and I have recommended my friends and relatives too. I am Singapore great to say the items delivered to my door step is very well equipped and handled by the courier. Keep it up MIRRAW.
I have more order to take. Cheers
I was not sure about the Buy 1 and get 1 free item. But after checking the bill, I did see the free items not charged, so that's clear now.
Once again thank you.
The blouse was too small and not according to the measurements I gave. It arrived really late and past our event date. The quality was so bad and not at all like the pictures or description. I have been discussing a refund for over a month. They said they would get back to me but never did. They did offer to give me $10 to fix the blouse but how do you fix something that is too small with no material. So they took my $150 I guess as a donation to their company. I told them several times I could mail it back to them but they didn't agree. Since I had no use for the items I mailed it back and they still won't give me back my money.
Ordered 2 Kurta pajamas, One was dark blue but they sent a purple kurta and dark blue pajama, clearly put together from left overs from other sets, making it useless. When contacted the only option they gave was to refund 20% for that item only. They promised that refund in 3 days but did not respond until they were reminded 12 days later. Net, do not take chances.
Out of three items I ordered, they only delivered two in which one item was damaged and wrong size. I emailed them several times about my other item to deliver, but you only get automatic responses saying they will contact you, but they never response personally. My big mistake was I ordered the items before reviewing about the Mirraw. I give them zero rating.
Quality of the clothes is not fit even to mop the floor. Websites looks glossy and is a cheating strategy of Mirraw. Material and stitching is worst and poor. Do not fall for the looks. This guy needs to be sued or should be taken to the consumer court.
I would like to tell you that when I ordered my clothing from this website I have a really bad experience. The deals they offered it's not work at all and they did not refund my money back so I am not happy at all with their service.
I ordered $400 worth of products in mirraw, when order they did not mentioned anything about custom fee, then when they deliver the parcel I paid $150 custom fee. I called mirraw, one of the guy talked to me very rude. He said they can't do anything with the custom tax, and he did not even explain to me properly. He was very rude, I told him I never going to order again, so he said it's ok. That's it from that company. Never ever order guys!
This was the first time i had ordered an outfit online to be stitched.
To be honest, i expected the outfit on completion not to fit me properly and that i would have had to make adjustments myself.
I was pleasantly surprised, not only did it fit me so well but the material quality was outstanding.
The customer service is also very good and addresses any concerns that you may have.
I am based in the UK and have now ordered another outfit to be sewn, it will be interesting to see if sewing/measurement consistency is continued..
Overview
Mirraw has a rating of 2.5 stars from 2,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mirraw most frequently mention customer service, poor quality and bad experience. Mirraw ranks 4th among Indian Clothing sites.
Instant Feedback
- Visit Website
- Mumbai, Maharashtra, India
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings from Mirraw,
We are sorry to hear you had an unpleasant experience with your purchase.
To assist you, we would request you to kindly please help us with order number and suitable time to call you, so we can get it resolve your query at earliest.
Appreciate your time and patience.
Regards,
Team Mirraw.