Minted

Minted failed completely on their holiday card deadlines and haven't been accepting accountability. I followed the dates required to get cards out in time for Christmas, but it's a couple days away and they haven't even shipped my order. They gave me 30% off but when I paid $400 for a photographer to take pictures for the card specifically to have to recipients by a Christmas, a 30% refund feels like a slap in the face. Every day for the last week they have been promising that it's shipping that day, but it's flat out lies. I have been using them for 4 years, wedding invites, baby announcements, Christmas cards, but they have lost my business, I'm so disappointed in their company. This was an especially important year too, it was both a Christmas card and a pregnancy announcement.

I had a great experience with Minted's customer service, both via phone and via email communications. I had made a personal error on my wedding invites and was requesting that I could add return addresses to my envelopes, and long story short their team bent over backwards to help me make it right without charging me anything. They apologized for putting me on hold for less than 5 minutes while they worked to figure everything out. They replied to my emails in less than a day and were very friendly and helpful. Definitely worth the higher cost of these invites because of the quality of service you also get with your purchase.

Minted not only produces beautiful stationary, but after my fiance and I had our wedding invitations stolen from the USPS drop box near our house (I know, I know...incredibly absurd misfortune—but it happened.) The USPS did...pretty much nothing...to help us out other than saying if we "push it," we can "maybe" get a refund. It was a bit of a stab in the dark, but we figured we had nothing to lose by reaching out to Minted's customer service to explain the situation and see if we could re-order our same invites at a reduced price (we didn't have the budget to pay full price again). Minted replaced our invites FOR FREE and had the replacement order shipped to us EXPRESS so that they arrived in just a couple of days. I cannot explain the relief. We are so grateful. Minted is a company that cares about people, and I am SO GLAD we ordered from them!

I do understand that businesses are facing unprecedented experiences through COVID-- however when I placed the order in late November, there was no indication at all of any delays. My order of 120 holiday cards was to be delivered on 12/6. I keep checking back and continue to get different (later) dates for them to arrive. They now will not be shipped out for the holidays. There has been no apology, no updates, just when I check online do I see that the order is delayed. I have called and waited for a half hour to speak to someone with no success. Again, understand everyone is dealing with things, but this is their entire business. They need to better communicate and be up front about these things.

This is an updated review based on the Minted team's responsiveness to our concern about advertising that appeared on our wedding website's RSVP confirmation screen. Originally, when guests RSVP'd, the confirmation included a large ad for "Minted's gift recommendations." We do not mind Minted branding appearing in the footer of the site and on the printed invitations, but we felt this product placement was inappropriate and confusing as it looked like part of our gift registry. When we realized this, we immediately asked Minted to remove the advertisement. At first, they said they could not do anything about it, but they continued to work the issue (over the weekend) and let us know they were finally able to manually remove it.

We appreciate the extra effort the Minted team made to resolve the situation to our satisfaction and would recommend them to anyone considering using their wedding website.

In our original review, we said that our experience with Minted's wedding invitations was positive overall. The design and customer service teams were easy to work with and the quality of the final product is very good for the price.

If you have an issue hope you have at least 30 minutes. To deal with their customer service. They are slow and terrible. They did two prints of my holiday cards and they were both messed up. The second being worse. Would not recommend them at all. I still can't get over how bad the customer service is.

I had ordered pre-addresses holiday cards, sent them out, but didn't write down a list of which recipients I had sent to. I forgot if I had sent a card to a certain contact, and wanted a list of which recipients I had included in my order. I couldn't find the info in my minted account online, so I initiated a chat with their customer service. Minted customer service was able to quickly send me the entire list of names and addresses I had included in my previous order. Problem solved! Great customer service is unfortunately rare in this day and age, but Minted's was truly exceptional!

I placed a Christmas card order on Nov. 30. Minted just moved my delivery date from 12-13 to 12-17 without any explanation and virtually no customer service. I have used them for cards and invitations for years but will never use them again.

I ordered our holiday cards late from Minted this year after shopping around- I thought I might save some money and also get our envelopes pre-printed. Almost 200.00 later and I just checked the process of the design. There is- in very small grey print at the bottom of our card- some other family's name. It's the demo name on the card. Is there no stop-gap check when this very tiny, hard to see field doesn't get filled out? So for another 25.00 they will stop the order and reprint with the correct name. 215.00 now. Next year I am sending digital cards. This bites. Yes, technically my fault. I thought for just a minute about letting our card say 'The Harrison Family' at the bottom because it would be kinda funny. So 2020.
Update: Minted reprinted and waived the 25.00 fee. Thanks, Minted. Just make sure that small, grey type-field is more noticeable for others next time.

My wife and I have never utilized this website prior to this year. That being said, I doubt we will be giving them our patronage in the future. We paid for expedited shipping on our Christmas cards and thought we were ordering them early.

Though we did receive a package from them on the date they said it would arrive, they sent us someone else's envelopes! With their requested addresses on them! That means our friend's and family's addresses were sent to someone else... Absolutely unbelievable.

Furthermore, my wife sat on hold for 30 minutes to be told to send an email to correct the mistake. She sent the email and has not received any sort of reply stating that the error would be corrected. This is the worst kind of customer service I have ever experienced. I have called insurance firms with better customer service.

We will not be giving our business to them in the future. One more reason to never give business to anyone based out of California!

Don't waste your time like I did mine. I ordered 250 biz holiday cards November 29. To be received 12/8. After 9 hours of phone calls and chats and emails I was promised 10 times they would be delivered. Overnighted at no additional charge. The date kept changing. Finally got an email 12/15 saying I may want to make it a New Years card as it would likely be next year I received the cards. It cost me and my business time and money. Worst print company I've ever dealt with. And I'm not alone. Look on Facebook and you'll say hundreds of others with the same experience.