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How would you rate Mint?
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Texas
1 review
0 helpful votes
Follow Mary S.
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TERRIBLE
January 30, 2025

ALL ADS ON MY ANDROID. CAN'T USE TO MAKE A CALL OR A SEARCH. IM A SIMPLE RETIREE WHO NEEDS RELIABLE CELL PHONE SERVICE AND ALL I AM GETTING I INTRUSIVE ADVERTISING WHICH PREVENTS ME FROM CALLING OR SEARCHING.

Date of experience: November 1, 2024
Indiana
1 review
1 helpful vote
Follow Don H.
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I was very happy with Mint until I decided to close it. In terms of usability, this site was clearly designed to make it difficult to close one's account. I ran into problems immediately. After two hours they sent me an email that I needed to reset my java script. I did that. I am currently into hour 3 just trying to close my account. Their process is the opposite of customer friendly.

Date of experience: January 25, 2021
California
1 review
2 helpful votes
Follow Tucker M.
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We got Mint because we recently retired and want to track our expenses. Unfortunately, Mint's reports duplicated a lot of transactions, especially from Visa cards issued by Chase bank. Consequently, Mint told us for the better part of a year we were spending a lot more than we actually were. It was scary.
Mint's only support is via chat with semi-literate people using fake names in heaven knows what country. All they are interested in doing is making excuses. They have no desire to learn what's wrong with the system or fix it. There are ways to fix the errors, but Mint is so buggy that this takes a long time, especially if you have let the mess build up for a while. Reluctantly, we're going to have to go back to Excel to track our expenses.

Date of experience: April 9, 2019
DO
2 reviews
0 helpful votes
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Mint mobile is rubbish
January 4, 2024

I just want to let a review here as I can't do it elsewhere, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck everywhere you go. Any good reviews from this company are probably paid, easy to pay Asian people to write good reviews for them.

Date of experience: January 4, 2024
Washington
27 reviews
30 helpful votes
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No data during busy hours
December 23, 2023

I've had mint mobile now for 6 months. And the moment you use more than 40 GB on the unlimited plan you are seriously throttled down. I thought unlimited men a certain definition. Apparently mint mobile has a different definition of unlimited. You will not have phone service early in the morning when everybody is using it. You will not have phone service around 5:00 p.m. to 7:00 p.m. when everybody's using it. You will not have phone service from 10:00 p.m. till midnight when everybody's going to bed and using it. Mint mobile uses T-Mobile and the priority for T-Mobile is their customers.

Date of experience: December 23, 2023
Arizona
3 reviews
3 helpful votes
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Nightmare
July 24, 2020

I just tried switching to Mint from Quicken. I thought Quicken was bad when you need help. Mint is a nightmare. All I wanted was to enter a transaction that was older than 90 days. So far I have logged in 14 times, emptied my browser history, restarted my computer 4 times, and started a chat for help 4 times that kicks u out after 20 min. It's been 2 hours and all they do is blame your computer, browser, ect.

Date of experience: July 24, 2020
Virginia
1 review
1 helpful vote
Follow Kris J.
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If you use mint, pray you never have to change your phone number. After changing mine, I got locked out of my account. Despite multiple submissions of requests to have my phone number changed, I only wasted hours of my time getting bounced back and forth between mint support chat and TurboTax phone support with no resolution. So now I have lost over two years of budgeting trends and have to start from scratch. If you're looking for alternatives, I'm switching to MoneyDance.

Date of experience: March 25, 2022
New York
2 reviews
4 helpful votes
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Long Time Mint User
June 19, 2023

I've been a long time mint user and I love it. Before Mint I used to track all my expenses and overall budget on Excel. With Mint, everything is in one place and I can see analytics about my spending to change my habits.

Date of experience: June 18, 2023
Virginia
83 reviews
373 helpful votes
Follow Bobby K.
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This was one of my favorite finance sites before since the software was essentially free. Now that intuit owns them I'm betting it will even be better though they will push you towards buying quicken at some point.

Date of experience: October 7, 2009
Arizona
19 reviews
20 helpful votes
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I love using this software it tells me all my bank account balances on one screen and shows me daily and weekly expenses broken down into categories automatically such as bars and night clubs, restaurants, gas, etc.

Date of experience: December 4, 2013
California
1 review
2 helpful votes
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Terrible software
February 13, 2018

I am preparing to meet my accountant and noticed that transactions in 2 accounts are getting mixed together at Mint and I was told they cannot help me because they can only do 3 months back. I spent so much time sending screen shots of everything they ask for but they always come back and say it is too late. Am I supposed to delete each and every item and input manually in the other account! I might as well just use an excel file. I don't know if they know what they are doing. I used the app for 3 years and this is the first time it happened.

Date of experience: February 12, 2018
Arizona
1 review
4 helpful votes
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They say that orders are process within 48 hours. Well 4 days later they still cannot tell me is item has or is going to be shipped. You if they only gave the impression to really want to help or be human this would be different. Instead I get sorry we will send it when we do. Uneducated and frankly un-human people working there. They really have the skill in customer service of a piece of furniture. $#*! a common criminal would have more education and customer service skills.

Date of experience: April 27, 2016
New Jersey
1 review
5 helpful votes
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I have multiple bank accounts, student loans, a mortgage, credit cards and investment accounts. Mint was great when I started 3 years ago (pre-Intuit). My main checking account with a mid-market bank in California has been disconnected for over a year. So any budgeting in Mint is out the window. The student loans have not updated for months - Mint says high-traffic volume is permitting them from accessing the data. Now it can't connect to my e-bay account and major credit card. I'm about to throw in the towel. I'm spending more time trying to fix connections than anything else, and without my main bank account connected, there's not much to look at.

Date of experience: July 29, 2015
Wisconsin
1 review
1 helpful vote
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Ok, but not the best
October 16, 2019

Although I love the interface of the application - it does not sync well with Chase. I have found that I need to refresh the account, which works about 1% of the time, or totally reset the account up by deleting and readding it.
The budgeting feature is awesome and I love it but if the accounts are not syncing properly, it skews the data in the budget.
As much as I would like to keep using this for my personal budget, I am going to look for something that can actually sync with ALL my accounts.

Date of experience: October 14, 2019
New York
16 reviews
46 helpful votes
Follow Rita K.
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I personally Love mint, just like everyone else states its pretty much a one stop shop. You don't need to go anywhere else to review all your finances and it will actually break everything down for you. So you can actually see where your money is going.
I only see one issue with this site is that you keep all your finances in one place you are completely rely on this site to protect all your personal information. I wish i knew what steps they take to actually protect it. Especially since lately even the government sites are being easily hacked into. You must wonder if someone wanted to steel all this data one day and you provided mint with all your account information and passwords what sort of damage can those hackers make.

Date of experience: October 16, 2011
Florida
1 review
5 helpful votes
Follow Ruben M.
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This company is horrible at deleting data. I have been assured all of my data was removed and i would no longer receive emails but have continued to receive emails, and even though i deleted my account three times and had tech support delete it twice, my account still somehow exists. I would highly recommend not signing up for this service at all unless you expect to be a life long user. I personally do not trust them to handle data any more.

Date of experience: July 21, 2017
California
4 reviews
6 helpful votes
Follow JULIE G.
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I love having all the account right there and being able to classify them right away or do a split. I like seeing everything on one screen. Its easy to set up, easy to change. I can see what my daughter is buying with my credit card.

Date of experience: November 14, 2011
Arizona
4 reviews
10 helpful votes
Follow S G.
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My husband and I have separate accounts, and when I tried to link the second one, it would not link. Contacted support. Apparently, since our separate accounts use the same financial institution and therefore the same URL login, even though our user names and passwords are different, Mint will not link the second account; only one instance of the URL login allowed! Note that both Quicken and Personal Capital allow more than one account to link from the same bank. Mint support suggested linking them at the bank... seriously? This completely negates the reason for having separate accounts in the first place, not to mention that our IRA accounts MUST be separate according to government regulations!
Unbelievable. It's apparent that the people developing this software have no real-world financial experience, nor have they talked with their users or done any usability studies.
Bottom line: You get what you pay for (I knew it was too good to be true).
Their advertisers should be aware that the married-couple-with-separate-accounts (a huge demographic, if our friends are any example) will not be reached through this advertising channel. Might want to look at advertising else ware.

Date of experience: August 27, 2019
Illinois
2 reviews
4 helpful votes
Follow Kimberly E.
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Once I found the services were connected, I tried to use one password for all the accounts. It never worked despite I reset the password many times. I have, since then, not been able to even use Mint, Intuit, or Turbo tax. Jest cannot get it.
Very frustrated.

Date of experience: November 27, 2015
New York
2 reviews
6 helpful votes
Follow Caitlin S.
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Good app for budgeting. I haven't tried the other apps that do the same thing otu, so I can only comment on my experience with mint.com. Does a decent job of keeping track of your purchases for you. Not for everyone, if people are paranoid about their personal information elsewhere, they are going to be pretty against giving access to something like this to their finances. But it seems secure to me, i've always been comfortable. My major complaints with this service, occaisionally misses a purchase, for whatever reason, and that throws everything off. And it does take some manual work, the automatic categorization is iffy at times.

Date of experience: March 25, 2015

Overview

Mint has a rating of 2.1 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mint most frequently mention and customer service. Mint ranks 30th among Personal Finance sites.

service
12
value
10
shipping
2
returns
5
quality
9