Midwest SportsReviews 34

I don't know why i decided it was more important to save $15 ordering from Midwest Sports than to get my stuff from Tennis warehouse, well 4 weeks later Im paying the price. They do not offer the 6 month guarantee like Tennis warehouse. When I called them their customer service person told me to send the shoe back to them, thankfully i looked at their reviews and decided i better call again... and yes, this time i was told they do not honor the guarantee.

Great customer service from Midwest sports.
A racquet I needed for a vacation was erroneously sent to my home address rather than the resort that I requested it be sent to. When I discovered the error and notified them, the manager immediately strung up another racquet and overnighted it to the tennis camp so that I only missed one day with my new racquet. Yes, it was their error, but they fixed the mistake and I had my new racquet the next morning.

On Monday I was told this order would ship on Tuesday. No shipping confirmation email was received.

On Tuesday I was told that demo racquets had to be built, so it would ship Wednesday. No shipping confirmation email was received.

On Wednesday, I was told that they would be shipping that day. No shipping confirmation email was received.

Thursday still no shipping information, and when I called this time I am told "I have no idea why your order didn't ship"

Friday I am told "you're order is shipping today, it didn't ship because TWO racquets had to be built (not one like i had been told previously)" The order is now grossly behind schedule, and won't arrive until 3 days later due to their shipping choice (if they even ship it at all) and i am merely told that they cannot do anything about it (failing to indemnify a contractual party).

I understand that the demo program says occasional delays are possible, but when I have heard from three different employees the order would ship on different days, and each one of those days have passed with no update, I am less than enthused by future interactions. I had put in this order on a Sunday to give enough time to try to get the racquets out

I could have easily gone with another company for this demo order, and I plan to do just that much from here on out, and will never make a purchase through this company again. If this is the amount of respect a company has for their online customers (lying about shipment dates and pushing it off day after day) they don't need to be making online sales.

Also good luck getting a response from email contact, they apparently don't respond/check it

I ordered a tennis racquet and I returned it next day because didn't like it, They gave me back only 74% of the price because it was used (I only opened the box and labels) and gave me a Code for use like a gift card
I decided to buy a Babolat and in the system accepted the gift card but in my credit card they took totally amount. They told me that is MAP and no discount for Babolat
I tried to use again Code (gift card) and system says has Zero Balance
Really this company only tries to take your money with any reason
I dont recommend this company

I recently ordered two sets of Wilson Cushion Aire Classic Contour grips for my tennis racquets. They were delivered timely but I found when one was installed by my tennis pro that the raised contour of the grip was not the same/not as pronounced as my old grip. My tennis pro explained that Wilson around 18 months ago or so had changed the size of the contour but had gone back to the older, more pronounced contour a good 6 months ago or so. I was never told this by Midwest nor was it part of any description of the product on their site. It is disappointing that this information was not supplied in advance to avoid the inconvenience and frustration of having to return the item.

Bad experience at Midwestsports.com. Ordered my items on Sunday and by Friday I get an email letting me know my order will be 2-3 days late. I called them and found out the reason was one of my string order was back ordered. I agreed to test a substitute string and it was to be included free with my first shipment. The test string did not arrive when I received my package the following Tuesday. I then called them again and spoke to Steve Smith, who according to him was the manager and later the vice president. He now refused to ship me the test string stating there is nothing he can do for my order and there is no note of this test string. Did I talk to a ghost on Friday and had a bogus conversation?
I will not shop at Midwestsports.com again and you should not as well. Their shipping is slow (took over 1 week and 2 days) and they do not honor what they promised.
Bad people to be doing business with.

Best prices on tennis apparel and equipment - I stumbled upon this site when I was looking for a pair of tennis shoes that had just come out. Lots of places sold them at retail value, but not Midwest sports. They had them listed on sale!

So now, when I'm looking for tennis anything - equipment, apparel, accessories, etc. - this is my go-to site. They offer current and older items (at marked down prices) from a wide variety of brands. They even have a 115% price guarantee, whereby they will match any advertised price by authorized retail dealers for in-stock items, plus 15% of the difference. Shipping is prompt (with order tracking) and their customer service is excellent.