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MaxSoldReviews 985

2.6

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MaxSold Reviews Summary

Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.

This summary is generated by AI, based on text from customer reviews

service
192
value
182
shipping
37
returns
51
quality
145
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Canada
2 reviews
0 helpful votes
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Great finds, great deals.
September 12, 2019

Love vintage items at great prices. One of a kind items. Staff are always friendly and easy to deal with.

Date of experience: September 11, 2019
Canada
1 review
0 helpful votes
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I love Maxsold!
September 12, 2019

I'm a real person, you can call me Michelle, that's my real name. I use Maxsold to flip goods to pay for a very expensive Masters Program. They are super organized, kind and I have never encountered it not running like a well-oiled machine. At a recent sale there was a MaxSold worker to help with traffic, I mean come on! The Toronto site and people is very good, I never had a chip or crack (no matter how small) not clearly documented in photos and the description. Yes, there are rules, be on time, bring your own bags and no they can't help you move furniture. I would recommend them wholeheartedly.

Date of experience: September 11, 2019
Colorado
1 review
0 helpful votes
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I love MaxSold
September 12, 2019

My family and friends are always teasing me about how often I'm bidding items on MaxSold! They are constantly asking me if I plan to open my own thrift store! I love this site! I've only had one bad experience and it was because of another customer; not MaxSold. The customer attempted to take my auction items! The MaxSold employee was extremely helpful in confronting the other customer and making them take my items out of their vehicle and giving them to me! Once this happened, MaxSold was quick to make necessary changes to avoid this problem in the future.

Date of experience: September 11, 2019
Pennsylvania
1 review
0 helpful votes
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You are able to able to purchase amazing items to fill your home and amazing prices! Sometimes you can get high items that are valued at over $100 for less than $30! Plus when you come to pick up your stuff, the staff is very friendly and escorts you to your items. They all look like they love their job and are very helpful. I recommend this company to buy from rather than eBay!

Date of experience: September 11, 2019
Canada
1 review
0 helpful votes
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I am a full time Antiques dealer and have bought many, many great items that I have resold for huge profits. Many Sellers think doing it themselves is better, but if you don't know the difference between Sterling and Stainless, I am going to get a great deal. The pick up process has also also been super easy. I wish they would have shippers in the larger cities though, I often see pieces I would love to bid on and buy but can not make the specified pick up time or it is simply too far away. Shippers for even small items would be a great addition to this site. Overall 5 Stars!

Date of experience: September 10, 2019
Canada
1 review
0 helpful votes
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I was skeptical at first but after bidding and winning a few lots on my first MaxSold auction, then continuing to fulfill the pick up experience, I was totally hooked. The ease and professionalism was outstanding. The assistance available if you have questions is 2nd to none; fast and courteous. I have returned to many auctions within my travelling radius and will continue to do so. I keep some of my items and I resell on local sites some of the other items and I end up making enough money to pay for the items I wanted to keep for myself so it's a total win win situation. They are simply the best at this type of thing!

Date of experience: September 10, 2019
Canada
1 review
0 helpful votes
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Easy and enjoyable
September 12, 2019

I enjoyed the entire experience with Maxsold!
From looking online to winning my bid- and picking up. It was easy well explained and I would do it again - I just need to win

Date of experience: September 10, 2019
Canada
1 review
0 helpful votes
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Great deals, good service!
September 10, 2019

Love browsing the auctions for fun items! I have bought three times and have had great experiences including a money return on an incomplete item which was handled quickly and efficiently! Would happily recommend this to friends!

Date of experience: September 9, 2019
Georgia
1 review
0 helpful votes
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Travel Time
September 10, 2019

I won 6 pieces of nice luggage and picked it up on Sunday, 11/8/19. The crew that was present are superb!

Date of experience: September 9, 2019
Texas
1 review
0 helpful votes
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Effortless process!
September 10, 2019

My sister used Maxsold to downsize. The organization and videos provided before hand really help the with grouping items. Picture day went as smooth as pick up. A Maxsold employee accompanied every purchaser to the items they purchased. Verified the purchase and all we did was watch the systematic process unfold.
I recommend Maxsold for anyone needing to downsize or helping adult parents relocate.
Best experience!

Date of experience: September 9, 2019
Colorado
1 review
3 helpful votes
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If you are comfortable paying Maxsold 90% of what your items sell for then you can expect to nearly "give everything away". For example, a complete desk set up of computer table, printer table with shelves and drawers and an adjustable desk chair for $3.00.
Several lots were piled up and looked like junk. Complete antique bedroom set with brass bed, chest, dresser, and wash stand gone for less than $250.
Suggestions - there should be a reasonable minimum bid with incremental bids appropriate for the item - $1.00 starting bid is ridiculous; a 10 day bidding period is 5 days too long as there was no action for at least 5 of the 10 days; the items to be sold could be more attractively photographed and displayed to attract buyers.
Beverly and Mark both did their jobs well. Maxsold did as they advertised, "got rid of stuff".
We did not know that 46 lots would net us $ 26.00 by the time we paid $700 fee and 30% commission. And 5 lots were not picked up and one was refused so we had to reimburse that bidder plus get rid of everything left over. No, we will not recommend this company nor the process.

Date of experience: September 6, 2019
MaxSold I. — MaxSold Rep
over a year old

For clarity on MaxSold’s fees, they are outlined here: www.maxsold.com/fees. Depending on the model chosen and the gross auction results, the fees can exceed the proceeds (a typical) or result in some net proceeds to the seller (typical). At the end of the day, MaxSold does not decide what a Seller needs to sell - our job is to recover value on whatever the Seller needs to let go of (typically as a result of an estate or downsize) in the time given to us by the Seller.

As part of our core value of transparency, the results of the auction in question are available for review below and, although we feel our results were fair value under the constraints outlined above, we are ultimately sorry that our seller is disappointed in this case.

https://maxsold.maxsold.com/auction/arvada-colorado-usa-downsizing-online-auction-west-67th-place-17612/bidgallery/

Where other solutions try to control prices while having no control over time of sale, we give the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economic (and green) solution to the problem of getting things removed on their timelines (typically for a much larger value proposition such as a closing real estate transaction or avoiding ongoing rental/lease costs).

If interested, check out this perspective on the evolving need and how Maxsold helps:
https://www.linkedin.com/pulse/maxsold-tomorrows-auction-housetoday-adam-gordon/

MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement: http://maxsold.com/maxsold-purpose/

Georgia
1 review
0 helpful votes
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From beginning to final pick up our experience was a pleasant surprise. The team was on time, finished cataloging early and great to deal with. Special thanks to our team leader Barb who was a pleasure. She was informative and helpful. The pick up went smoothly and when all was complete the house was empty which enabled us to have a stress free transition to our new home. Best of all our buyers were varied and interesting - all of our items found good homes. Repurposing gave us a good feeling about the downsizing experience. Many thanks to the MaxSold team!

Date of experience: September 3, 2019
Georgia
1 review
0 helpful votes
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I always find something I just have to have from MaxSold auctions. The bidding site is easy to use and the pick up is always quick and smooth.

Date of experience: September 3, 2019
alan H.
Canada
1 review
0 helpful votes
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Pretty darn neat...
September 3, 2019

Browsing auctions in my area from the comfort of my computer is awesome. It is fun to see what others have collected and offers a new and exciting platform for me to add to my collectibles... so impressed i am planing on selling with them myself soon.

Date of experience: September 2, 2019
New Jersey
1 review
0 helpful votes
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MaxSold Rules
September 3, 2019

So glad that i discovered Maxsold I love bidding and winning all kinds of things... I look forward to looking through the auctions and bidding. This site is amazing you can get antiques to modern to natuical love this site

Date of experience: September 2, 2019
Canada
1 review
0 helpful votes
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MAX SOLD = AWESOME!
September 3, 2019

I've had many experiences with Max Sold and not one has been negative.
My wife just purchased a brand new adult bicycle for a $$$ fraction of buying it from the store.
The staff are very helpful, friendly and polite.
I love thier auctions.

Date of experience: September 2, 2019
Canada
2 reviews
0 helpful votes
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Items as Described
September 3, 2019

Items are as described; but sometimes you get more items than is listed. Photos are sometimes deceiving or not close enough.

Date of experience: September 2, 2019
Canada
1 review
0 helpful votes
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I recently won a few lots bidding on Max Sold and was pleasantly surprised at how easily everything went. The bidding process is very standard and the pick up was exactly how it should have been. Even easier cue to the fact some stuff was packed and ready before we got there. It was a very good experience.

Date of experience: September 2, 2019
New York
1 review
0 helpful votes
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My wife and I have been buying on MaxSold for a few years now, she with her Hummels, me with l. P. records and audio equipment and my favorite - ham radio gear. The items are always as described, and waiting for our pickup. We're also always happily greeted every time at the point of sale, which is a big factor in what brings us back. It's also fun to bid in auctions from the comfort of your home. We'd recommend Maxsold to anyone wanting to get into auctions and finding great stuff.

Date of experience: September 2, 2019
Canada
1 review
0 helpful votes
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I've attended auctions in the past and to be able to view and bid on several auctions from comfort of your home is amazing. Pick ups are always organized well and seamless. Plus I have an electronic record of all my purchases on MaxSold site. I found some beautiful and unique items over the years, and when it's time to downsize, I'll definitely use their services to auction off what I don't need. They're the best!

Date of experience: September 1, 2019

From the business

MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.


maxsold.com
Rockville, NY, United States