Mattress Next Day

1, I ordered Wednesday today Monday-draw your own conclusion.
2, Called several times on Friday and sat in Queue system for 20/30 mins then phone answered and immediately hung up.
3.5th time (Friday) call eventually got answered told him of issues -no apology about wait time.
4. A bright point-he offered to call courier and call me back (I didn't believe him) but he did call me back 5 mins later :) & told me delivery will be today (Friday) between 17:00 -18:00.
5 LIAR-- you guessed it no delivery.
6. ALL FURTHER CONTACT since has been IGNORED.
7, Had to contact my bank to start return of payment.
THE COMPANY SEEMS TO BE TOTALY INCOMPATANT WITH NO RESPECT OR DECETCY FOR THEIR CUSTOMERS...
THERE ARE MANY OTHER REVIEW SITES ABOUT THE SAME COMPANY. (Wish I had found out sooner) you decide.
DO NOT USE THIS COMPANY GO ANYWHERE ELSE BUT NOT TO THEM!

Ordered a mattress, pillows and mattress toppers on Friday and got a confirmation call to say yes got your order but the pillows are out of stock so I said not a problem they can follow later, I paid £20 for Saturday delivery.
I have now been waiting in ALL DAY and I have NOTHING, delivery says between 8am and 5pm, tried calling to see where my order is and they go home at 4pm on a Saturday!
Pathetic company, pathetic service and disrespectful to say your going to deliver then don't! I have wasted my entire day and could have been doing something with my family!

So, a few things - this is not mattresses 'next day'! Although there is a pandemic happening, there is a disclaimer on the website saying "still running as usual," not the case. I ordered 2 matresses, one single and one double. They did not arrive when expected and there is no way to track the order on the website. I called the company and the lady on the line said "oh, the single isn't in stock so you have to wait." I asked if the double was in stock, and she said yes but you will receive them together. I asked if I could get the double sooner (note, this company is called mattresses NEXT DAY) and there was some hesitancy to do this, but they did send the double ahead of the single after some firm negotiating! I will also add that during the phone call there was a radio/TV blaring in the background which made it very hard to hear the lady on the line, although she was pleasant enough I did not think it was very professional. My only other major gripe is that in 2020 there should be a way to track the order on the website! I will also note that when you click one of the links on the email that says "contact mattresses next day" it redirects you to a fake Apple company website - again, not very professional! Service works well enough but is a bit outdated and could do with a bit of a modern revamp!

I bought a mattress after extensive research into cooler mattress types for overheating issues. This Silentnight Classic 1200 Deluxe bed was reviewed by Which? As being a "cool" mattress and on the MattressNextDay website description for the mattress it explicitly mentions the bed is made of a "cloud-soft cover made from breathable material that stays cool and comfortable all night long". When the actual mattress arrived. The tags on the mattress gave the list of internal padding materials as being made of "polyester" as well as the mattress surface cover material as well. Anyone who overheats during their sleep will know that you need to avoid polyester at all costs to try and sleep cooler as polyester a man-made plastic that retains heat. To sleep cool you need natural materials like cotton. I felt cheated as soon as I saw this - but I had spent nearly £500 and had no help from the customer service department. Once you have removed the tags or slept on the mattress you cannot return the mattress even if it is faulty as I believe this purposefully misleading product is. Surely if SilentNight are misleading about their product, then the company that sells the product but doesn't research the product is liable aswell? But, no, that isn't how it works. So instead I have been stuck with a mattress that I can't sleep on and am now looking to try and save up for a new mattress that will meet my needs. The misleading description was not the only issue - the bed is not medium firm at all, you sink right in. So if you are over 100KG - avoid this mattress and seek a better quality with a more reliable accuracy on firmness. No help from customer service at all - non existent support and no returns policy. So I would urge people to avoid both SilentNight as a brand as well as this company and spend your money somewhere else where it won't be wasted. Choose a different company and a different brand who will be honest and allow you to make the right choice to meet your needs and spend your money on. Don't waste your time here with the stress and waste of money.