Mano Mano

Do not buy from these people, they could not sort out a simple problem with a flag pole we ordered. It was smashed up during delivery and arrived with both ends of the box open and damaged, rings to hold the flag, top piece and some other critical parts missing. Ok the damage was done in transport, but the packaging was not adequate for the job, it was extremely lightly packaged. However, surely in this day and age you would think they could sort this problem out, but no, after endless e-mails backwards and forwards, and phone calls about part numbers that had no connection with the flag pole we purchased, they suddenly went cold on us, refusing to answer our questions. Complete con, please beware of this company.

This company just completely ripped me off. After ordering two weeks ago they said my delivery would be here within a week. I managed to email them (there's no contact number which shows how dodgy they are) and they emailed me back saying my garden pergola had been lost in transition. I'm not quite sure. How you lose a 3x3 metre wooden pergola. To top this off, they said I have to wait 5 days to email them back and request a refund.
This is a really suspicious company. I have reported them to Trading Standards. Do yourself a favour and avoid buying from them at all costs.

Similar story to everyone else. Received a faulty product, and was referred to the "seller" who would not accept a return unless the product (large set of garden furniture) was packaged in a suitably sized box which met the specifications of the original box - obviously an impossible request!
ManoMano actually have a process to deal with this called a "Concrete Guarantee" which they have hidden away in their terms and conditions. When you request this is opened, they refuse and refer you back to the seller. They then refuse to answer any more questions. I am reporting them to trading standards, and can only urge everyone else to do the same as from reading the reviews they are regularly in breach of the statutory rights.

Bought a free standing shower mixer to replace my existing one as the mixing button stopped working. I picked the same model but it obviously had different fittings. The tap connectors did not fit my one so had to buy new ones, this seemed almost impossible as I went to 7 plumbing stores to no avail. I rang plumb-world who said I would have to pay to return it. Mano Mano we're a little more helpful and said they will collect it. I brought the whole tap to another plumbing store and he changed literally all the inner pipes which cost a lot of money, and a plumber to fit it. A simple swap over cost me a hell of a lot financially and equally a wasted a day. Please beware that the connectors are not of British standard fitting. The shower mixer was not cheap and is of very poor standard, considerably smaller than the one I first bought. Overall a complete waste of time and money.

Claire was incredibly helpful and even when the link online was broken was happy to help and contacted the business my sale had been passed to, which I believe was out of her remit, but she was happy to do. It's good to have staff that still offer good customer service within a business.

Unfortunately the item I ordered had gone out of stock and only on chasing 3 weeks down the line they realised no one had ordered replacement stock, so I have subsequently had to cancel my order.

Mano Mano or plumbworld, whomever wants to accept blame. I purchased a close coupled square toilet in April. However My plumber was unable to install until May. Once the plumber opened the box, the toilet was cracked in several places. This clearly happened in transit. Now mano mano will not stand over the product, essentially saying it is my fault for not checking. I am not a plumber, so why open when there is no reason to. They are now expecting me to just accept an apology, where I will have to purchase another toilet and let the £125 plus delivery charges be my fault. Disgraceful

I have bought a product ManoMano online. It arrived, badly packed, upside down, broken lid, missing screws, the wrong size hose rings, one leg missing, no tray, no instruction manual and unusable. I am used to dealing with professional companies that take responsibility for their products and was appalled to find that Manomano just blamed everyone else, such as the delivery people and had absolutely no interest in apologising or solving the problems.

In the end I decided to bin the product, which cost £103 and cut my losses with this company, who appear not to care about their customers at all.

I ordered the same product on Amazon and it arrived 24 hours later, beautifully packed and perfect and I have started using it and enjoying it.

My experience in dealing with ManoMano has been traumatic and deeply unpleasant and I was delighted to bin their defective product and will never deal with them again.

I went online and ordered a double radiator, it came up with free shipping as well, then 3 days later I received an email stating that they decided to cancel the order as the sellers were out of stock, which was due to be delivered two days later, I had to go online and order the much more expensive one and this time they charged me £36.95 shipping fee, when I conacted them, they said all the radiators are not free shipping, so my understanding is that, their website made a mistake not charging me the shipping fee on the 1st order and when they noticed it they decided to tell me out of stock and refund my money back, and now week later my family in a cold house with no heating still waiting for the radiator which is going to another another 10 days or more, why some companies do this to their customers?!

Was a little disturbed when I first unpacked this as there were no pre-drilled holes etc. for assembly BUT the instructions were excellent and the whole thing went together remarkably easily and is very solid.

There were a few small pieces missing but I have to say the service we received from Manomano to address these issues was excellent and thoroughly impressed me. (thanks again Claire).

It was overall a very good experience but even more importantly there are 3 kids and a few friends who are thoroughly enjoying the excellent results.

Totally waste of time and money you spend. Customer care is useless and doesn't care about the promises. So if you want to buy anything, don't expect any help from customer care or sellers as they don't care of any ratings. I was promised to get a refund and no response even after following so many times. By the way refund was not even 10% for a faulty product which does not work. Spend more than GBP 600 to promise refund of 50 and got nothing back.

Ordered a gazebo, paid for next day delivery. Received email confirming delivery. Sat in all day waiting, item didn't show. Had no apology or communication to say it was delayed. Item turned up. 4 days later, as it was too late I refused to take it and told the delivery man to return it. I insultingly offered a goodwill gesture of a refund for 8.95 which was the postage cost of an item I do not have. No mention of the 55 for the actual item. Wish I'd read reviews before I'd ordered from manomano. Will never use again.