We could not be more happy with the urn for our beloved pet, Chloe. Her passing at 16 years old was devastating. Michael at Mainely Urns (and others) communicated so well with us regarding the urn we chose from the correct size, engraving, shipping time frame and they were so very nice. We love the quality, lovely engraving, color…it's perfect. Thank you so much!
I searched online for days before landing with Mainely Urns... They had exactly what I wanted, and it could be personalized. The entire experience was excellent. Customer service was excellent. I would definitely use them again but sure hope I don't need to for a VERY long time. Thank you to the team!
Amazing job. Very nice. Lost one of our GSD's in 2020. Beautiful urn bought then for him. Lost our other GSD 2 weeks ago. Wanted same urn, they still have it. Online purchase would not allow space for what sentiment we wanted, and I mentioned this in an email. Was contacted by them immediately and they accommodated us. Mainey Urns did an excellent job with our photo and sentiment. Perfect. Would recommend.
I ordered a keepsake urn and an NFL emblem. I was sent the mockup to approve. Then there was a delay due to flooding in Maine. Mainely Urns kept me informed about the delays, and once it shipped, it arrived in a timely manner. The urn is beautiful. I would highly recommend Mainly Urns for all your needs, human or fur baby. Thank you Mainely Urns for being so on top of everything.
Not only did we receive a beautiful urn for our loved one, but Mainely was amazing to work with. We had questions about the customization/inscription formatting for our daughter's urn, and Mainely responded quickly and thoroughly. They sent a proof for us to review and approve before shipping, which gave us the peace of mind that we were getting exactly what we wanted. I deeply appreciated their level of service.
Thank you for providing an exceptional piece where my beloved cat can always be with my family. The shipping was very quick, the urn arrived before we received our pet's ashes, and the personalization was beautiful: he was able to be placed into his urn immediately upon returning home.
I bought an urn from here 4 years ago when my first cat died. His sister died recently and it was so important to me that they have matching urns. Well the company discontinued it and it was no longer available. After explaining my situation to customer service, I was put on hold while they went far and wide to search their leftover inventory. They found one and arranged the order for me. Was over and beyond and I can't tell you how much I appreciate it.
Called placed my order with Meredith, really enjoyed talking to her. The order was described and repeated back to me, I received it in a timely matter. Very happy with my purchase.
Thank you Mainely Urns. Kenneth
The customer service is the best! I spoke with a very nice lady who helped me a lot. They ensured speedy delivery & made sure I was completely satisfied. Thank You! :) for making the painful process painless.
Excellent quality and fast turn around. Not really sure what the "Route Protection Package" is all about. I didn't select it but rather automatically added at check out. Not upset about it. Just thought it was a little sneaky. Didn't have time to research it so I just went with it. Shipped packages are trackable.
Sadly this is the fifth time I've had to order from Mainly Urns. Two 14 yo dogs, a 23 and 24 yo cats and a 14 yo Bearded Dragon. After ordering the first time, we were thrilled with the quality of the urn and quick turn around time. I knew I would use them again because of the above and because we want all the urns to match. Every single order was perfect. The only complaint is the urn (a small matching heart, the 3 cu in one, was approx $10 less than the large urn that holds up to a 70 lb doggo. It makes zero sense.
I would highly recommend this company to anyone.
My overall experience with Mainely Urns is quite comforting. The staff was so pleasant and understanding. I've had time to adjust to the passing of my sister, so my emotions were at bay but still I wanted to make sure I did everything right. The process of ordering, getting the proof and even getting the discount after I forgot to include it with the order went all so well. Thank you. I plan to get that same urn when I pass, as I will be buried right next to her.
The book urn I ordered was exactly as pictured and described- I was so happy when I received it. Even though I also ordered a personalized name plate, the whole order came VERY fast. After a horrific and expensive urn disaster with another online company last year, I've was so stressed about ordering another online but took a chance. So glad I did. Thank you for being a little bright spot during a difficult time in my life.
Was the easiest thing I have ever ordered on line. At the most difficult time of my life. Mainly Urns were kind, thoughtful and very patient. I know that my husband of 43 years would be as pleased as I was when I received his urn. I am going to order mine for when I go to join my beloved, but he will have to be patient. Will I finish raising our 3 beautiful adopted granddaughters. The young lady who took my order was so pleasant. Thank you!
At a time of grief, I found the website and reminders during the ordering process very helpful in making an informed decision. I order the classic cultured marble urn with engraving and it arrived quickly and will look dignified for the memorial we have planned.
I had a very smooth experience. This manufactured marble urn is sturdy, and you can use it in the ground at a cemetery without an urn vault as it is weight bearing. The faux marble was pretty and we got it in my mom's favorite color - purple. I got the standard shipping and it arrived in three days. It was packed in at least two cardboard boxes, very secure. My mom was a bargain hunter and she would have appreciated us saving $500 by purchasing this.
The urn is a beautiful, well-made piece. The customer service from Kevin was incredible. This company really wants their customers to be happy with their product. The experience I had with them went beyond my expectations!
First, if you need to purchase an urn, I'm so sorry for your loss.
You won't make a "wrong" decision; you can get a different urn down the road and your funeral home should be willing to help you transfer the ashes. So do your best, but get this part done and move on.)
I was paralyzed with indecision, so the ashes were at the funeral home for over four months! There were endless websites, products, and reviews. Then I found Mainely Urns. All my stress left me. The product quality is high! The choices are endless. I needed some artistic guidance, and they were so helpful. Months later, I'm so grateful for the quality and design!
Amazing company!
(If the website is difficult for you, you can call or email them for more help. Very responsive to emails!)
It was a truly difficult task choosing the final resting place for my mother-in-law. We all love her so much and nothing seemed right. Found this and it was still off - The # of words I wrote for her urn was way more than what was allowed and I had my own ideas for the graphics to be engraved. Worked with Dave Townsend and then with Jill and am so thrilled with the results. It was a great bargain and personalized exactly how I wanted it to be. Thank you so much for your awesome service. Would recommend to all.
I called and made the order just before the 4th of July holiday. It came promptly and in the time they had stated. I was very satisfied. I would refer to anyone that needed a product from Mainely Urns. My self and my family thought it was beautiful. They emailed and did a follow up to make sure the product was delivered..
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Mainely Urns has a rating of 4.4 stars from 1,680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mainely Urns most frequently mention customer service, difficult time and timely manner. Mainely Urns ranks 1st among Funeral sites.