On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Macy's Reviews Summary
Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got a good online purchase of a Martha Stewart item
If you can afford it, i suggest it. They have fine clothing if you make sure your not blosted and like at yourself in the dressing room mirror at all anngles.
I got some great deals to say the least over 50% off who cant say no to that.
This is not a place to find a good deal, but the customer service is good and it is where I buy cosmetics when they run specials. The shipping is not 100% free.
Not too satisfied when products delivered on different dates even it was ordered on the same day. Especially during the Holiday, they need to improve their delivering operations. Due to this, I have stopped ordered online but go straight into the store.
First off the clothes. Shoes. Coats...--everything is beautiful! Had an online problem. Customer service agent did everything--even waived the shipping! They have so many great sales and promotions i love shopping both online... and in store!
Macy's has good stuff. You're going to pay a higher price for it, but you know you'll get something with good quality.
I only went there once but it was a great time for me. Will defiantly be back soon
What more is there to say. Online shopping is wonderful. No issues.
I love Macy's and it has been one of my favorite stores for years, since I like the quality and selection they have. I have ordered various things online from them, a nice wallet for my mother for Christmas and various clothing items. It was very convenient to order. However, paying the bill and talking to customer service is a whole different story. For 3 plus months, I have been having trouble with their website and unable to make a payment. I waste entirely too much time trying to figure out what I did wrong and what is wrong with the site. I end up calling customer service and being put on hold endlessly. The majority of time, I get a customer service representative that speaks very poor English and does not understand me and I get no where.
Great prices, sales, free shipping and great return policy! Love them!
Think for MACY's if your annual income is over $40,000 otherwise it's just a waste of time or waste of investment.
I would shop their site more often but their mobile site is a cluster****. ;)
I don't shop here often, but when I do I get great products with the discount coupons and sales that they regularly have. If you want quality this is the place to go!
I no longer shop at any Macy's, Bloomingdales or any other affiliated store
I have nothing against Macy's but their shipping should be free if they want to compete with retailers like Nordstrom.
I am a plus sized woman and I want to rave about the women's clothing found at Macys.com. Finally a retailer that understands plus size does not necessarily mean old or stodgy! The variety of clothing offered makes it easy to find anything you might be looking for, and not just elastic waist pants or solid button collar t-shirts like you find in most stores. I have purchased several times over the last six months and find the quality, consistency of sizing and delivery speed to be excellent. The best feature is that whatever I do not like I can simply take back to the Macy's store and get a full refund hassle free.
From professional attire to fun weekend outfits there is a lot to choose from and your most difficult choice will be how to whittle down your shopping cart so as not to break the bank!
Most of the time I get free shipping and along with the discount codes offered on the home page of the site, great deals on clearance and sale items. If you are willing to wait until something is on sale, the prices cannot be beat even by other discount retailers.
In my opinion, you cannot go wrong with this online retailer!
They will often have things no longer in the stores. Also the buy online and pick up in store is really great. Love macys.com
I placed an order and tried to get a response by email but took weeks. While they are a very reputable store, this was not a good impression for me.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members