Macy'sReviews 1,465

They were great about a price adjustment. But one of the 3 shipments my order never arrived. Okay, they refunded my money. Then they sent me a 30% off 'We are sorry' coupon that didn't apply to my cart, continuously. Apparently, if even one of your 8 items doesn't qualify, none of your order does. Their customer service told me I did, in fact, have to play 'musical checkout items' to figure it out myself. A week later. After the coupon and that sale expired. So all I'm left with is meh. I di almost all my shopping online. Too many other retailers to waste my time with whatever Macy's has going on.

Could not place an order online. It was immediately cancelled. I CALLED UP THE NUMBER GIVEN IN THE CANCELLATION EMAIL, and was told it was due to unverifiable information that they could not share. Not share? It is my information! I was told I could never by online, but I am welcome to shop in the store. They are kidding, right? Also, Customer service must be located in India, perhaps. The accent ws very thick. They were also very rude. I am truly offended. How do I get to talk to a person that might care if STAY OR LEAVE? I have perfect credit, Macy's amex credit card with a high limit and shop in store all the time. I was on the. Phone with them and the credit card company(also not in US) for 2.5 hours before I hung up knowing no more than I did when I started. They were so rude. I feel so disrespected.

Website is so poor that I couldn't even register there. See the CBS News report on November 5. According to this report, Kleargear is suing their customer for a review they feel is unfair. Is this the kind of firm you want to do business with? I have no direct experience with this firm, but I'd suggest avoiding Kleargear. With any luck, the FTC will shut this outfit down. Just don't hold your breath for a government agency to do anything right either. Honesty is still the best policy.

I ordered 4 blouses which didn't fit. When I requested a return, Macy's sent a return label for 3 of the items and a return label for 1 item. They claim they only received 3 rather than 4 and credited me accordingly. I spent 1 hour yesterday on the phone and the rep was from the Philippines. I realized after 1 hour on basic hold that she had no clue what I was talking about when she finally asked "would you like to reorder?" WHAT? Asked for a USA rep and she was just as bad. Then I tried again today and the same thing. I called several times and every one was from the Philippines. I asked for a supervisor and she wouldn't do it without finding out what my call was about. Then she put me on hold forever with HORRIBLE music! I will dispute this charge on my American Express and NEVER DO BUSINESS WITH MACY'S AGAIN!

I've always hated Macy's, but I ordered a pair of boots from them last month because I couldn't find my size anywhere else. The boots did not fit--weren't even close!--so I sent them back and waited, and waited, and waited for my refund. Two weeks after tracking stated the package had been delivered to them, I get a gift card in the mail! A GIFT CARD?!?!? Man, I was HOT. I never asked for a frigging gift card. So I called their "customer service" (I use that term loosely) number and navigated their unbelievably aggravating phone tree and finally got someone on the line, who hung up on me almost immediately. Called back. Same thing. Called back a third time. Same thing. And I hadn't gotten three words out of my mouth, so it couldn't have been because of anything I said. Then I logged on to my Macys account online and discovered that for some reason my entire order history was gone. I'd made only that one purchase in 2015, but that one was gone, as were all my orders from previous years. WTF? I can't reach anyone without the line going dead. So I'm stuck with this damned card that I don't want to spend at their awful stores (the State Street store here in Chicago is an unspeakable dump), and no way to get my money back. I am so damned pissed. I've said it before, but this time I mean it: NO MORE MACYS.

And then there's this: http://consumerist.com/2015/12/11/macys-makes-it-really-difficult-for-me-to-give-them-my-money-because-my-last-name-is-slutsky/

The cashier connected my Macy's credit card to my family-shared Plenti card without my permission. I said to her to, " please remove it from my Macys credit card." Unfortunately, she does not have that authority. I called Macy's customer service, which is in the Philippines, AND my security information is needed to remove the Plenti Card. :/ I decided not to provide that information.
I will close my Macy's account and use my AMEX instead!