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Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.
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I have had super good experiences with Macy's. I primarily order online since I live rural and they have competitive prices especially on the sale items and a very easy "my account" set up. I had one annoying experience with some hand towels where they didn't notify me that they were on back order, but other than that 99% of my others orders were great. I think that the towel back order was the only time I had to contact customer service.
Epic giftables:
THE WORST customer service I've ever received... or is it NOT received if you've yet to hear a F****** thing from them? Don't spend your money with these crooks as it is only a waste of your money because you'll think you've ordered something BUT, you have not. You've just handed your money over for a product you'll never receive and NEVER hear anything else about, say bye bye to your money!
My Macys experiences are mostly great. Only problem I ever had was when a cashier forgot to remove an alarm (she did deactivate it so I got all the way home before I noticed). Service at the cosmetics counters is great though.
I have also used their chat service which is very easy to use with minimal wait time. If you don't want to hang on the phone, the reps at this service definitely have the know-how to help just as well.
Love macs. The computer department is great. The selection of computers in the best. I wish the store was closer to my home though
I love shopping at Macy's. You cannot beat the quality and the plus size clothing is wonderful! I buy a little of everything from Macy's and have never had a problem.
Prefer paying bills online. Logged into site and tried to pay our Macy's credit card bill. Couldn't find in our account where to pay. It kept prompting me to add our credit card, so I tried, but it said it already had it. Then I found a tiny Pay Bill link at the bottom of the page. Clicked it and it brought me back to the same page. Tried this a few times with variations. No luck. How stupid to not make it easy for your customers to pay their bills!
I got my package from Macy's just yesterday, and there was a stain on my blazer and my skirt was all stretched out. Maybe there was an error, but overall, the shipping was FANTASTIC and the way it fit was amazing!
When I tried on my dress, my brother said, "Oh, you ordered a dress up." And as I've tried to return it, they put barrier after barrier after barrier. Don't do it!
I have been ordering online from Macy's for years. They make it super easy to order, super easy to return and at certain times of the year have the most amazing sales. Never had an issue that could not be resolved. I have no problems ordering from this company.
Their discounts on a year round basis plus their partnership with the plentiful card is amazing. To top.it off the stars reward in the holidays shows their class and. Loyalty
Love the prices great company. Customer support is phenomenal. Wish they opened earlier today too. The styles are new with great graphics
They randomly cancelled two of my orders. Then repeatedly called. And told me I needed to call a second number. Which I did. And they still didn't ship it. When it works, I love it. But two out of three screwed up orders is disheartening. I like to shop gifts here because my NY relatives can make returns easily. We'll see if my nieces and nephews get their Christmas gifts. That'll be the deal breaker. Oh, and they still charged me for one of the orders. So I had to figure out how to dispute that. Waiting to see how big of a hassle that refund will be!
I bought a silk blouse online. It never made it to my house though the tracking showed it was delivered. Macy's replaced it right away. They replaced the item and apologized. Great customer service.
The store is very elegant and nice. The stuff is always smiling... the downside is that all the merchandise is very expensive. Even on black friday
I really dont know why the people made a bad review about Macys.com
Since I move for another state and I do not have macys store close to me., I do all my shopping in Macys.com
I love it! Always I have a great experience., every item that I bougth I come on time and always before that the day is suppose.And at anytime that I have had some little problem., they give to me a great solution. Also every time that I need call them OMG
All representative help me and give better option and less money that I order for internet for my selft THNK YOU MACYS
I ordered expensive earrings on Black Friday from Macys on line. They didn't send me an email acknowledging the purchase, but when I called about non-receipt I got the order number. Their website continued to say preparing for shipping long after the shipping date. They didn't have the item I ordered and didn't bother to tell me. I had to wait making four calls to find out that they didn't have it and wouldn't send it.
The helpful lady on the 4th call (after a long wait) said they would refund my money and asked if I wanted to complain to her supervisor. I said yes but waiting on the phone ringing for five minutes before they cut me off without answering.
Addendum: After checking and telling me they didn't have it and would credit my account they sent me an email saying it had shipped Dec 5. We'll see.
Addendum 2: They sent me an email Dec 6 said it was nearby (shipped to Virginia from California and would be sent that day. But two hours later they sent me an email saying they had refunded my money and didn't have it. I called and they said it was returned to the store. But it arrived the same day, even though they refunded my payment. The foreign people in customer service don't have accurate information, though they are friendly (after a long wait to talk with them). I'll wait for them to bill me rather than creating more snafus.
I like Macy's.com! I get super deals on their website. Plus as a Macy's card holder I get sent coupons and ge double savings. I probably use them the most. Free shipping at over $50.00 and Returns are pretty easy. Sometimes packages take too long to get to me, but that is just sometimes. Most of the time packing is well done and On occasion it has been poor. When I have needed customer service it has been excellent.
Ordered bedding set in October and periodically checked to see tracking status to no avail. Thanksgiving day, I called customer service. The call center rep in Philippines had system trouble due to high volume of calls... after 20 minutes he discovers the merchandise was never sent to UPS. He promptly refunded my money and politely said he did not know what happened - and, Happy Thanksgiving. No apologies. Will never shop Macys.com again. The competition gets customer service.
Macy's customer service is terrible. Call online and it's some ESL person in the Philippines who isn't fluent in English and it's always aggravating to try to get them to understand the issue. Or call the store, and be subjected to voicemail only, no way to contact a dept. like bedding, which isn't listed in the voicemail. Used to be able to press zero and security would answer and transfer the call, but no more.
And the prices are sometimes overpricedafter all their discounts, you could buy it at the same price at Amazon, so check around before buying.
The nice things are the generous return period and the sale prices when they are discounted from a true retail price, not an inflated price.
Call to speak to someone about ordering a "Vac Pack"... price was not competitive and was the highest price on internet but I had 2 "Macy's Money Coupons" that had been mailed to me to use so that and a $12.+ credit on my account I thought I'd order it with Macy's and save substantial money. OMG! 15 minutes to wait on HOLD just to talk to someone in the Philippines about ordering it and he couldn't understanding & would't listen to what I was telling him... his supervisor... just as bad! Spent over hour trying to place the order, in the end got tired of the run around and poor customer service and went to another site and saved $21 + OVER Macy's "Deal of the Day" price... COMPLETE WASTE OF TIME! TERRIBLE CUSTOMER SERVICE EVERY TIME I GO TO MAKE A PURCHASE! It is currently over 1 week BEFORE Thanksgiving and ALREADY they are performing poorly! What the HECK!
Answer: YES! TOTALLY FAKE! Just found out my MK online black friday sale at Macy's is a TOTAL FAKE!
Answer: No, this has never happen to me! I would check with a, supervisor, if available!
Answer: Yes tried on Feb 1 to stop it.Then called today to ask for my refund.They told me they never stopped it
Answer: A week to 10 days for the United States! I believe, they have a tracking click on yoour email, comfirming when Item was shipped out.So, you can track it! Keep your order number and go to my account, you can always track that way, also!