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Macy'sReviews 1,465

1.9

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Macy's Reviews Summary

Macy's reputation has significantly declined, with numerous customers expressing dissatisfaction with both product quality and customer service. While some appreciate the variety of products, many report issues such as delayed shipments, poor handling of returns, and unprofessional service interactions. Complaints about inadequate customer support and billing errors are prevalent, leading to frustration and a lack of trust. Overall, the feedback indicates a trend of declining service standards and product quality, prompting customers to reconsider their loyalty and seek alternatives, suggesting a pressing need for Macy's to improve its operational efficiency and customer relations.

This summary is generated by AI, based on text from customer reviews

service
392
value
350
shipping
320
returns
283
quality
299

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Washington
11 reviews
37 helpful votes
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Almost Perfect
March 11, 2018

I have had super good experiences with Macy's. I primarily order online since I live rural and they have competitive prices especially on the sale items and a very easy "my account" set up. I had one annoying experience with some hand towels where they didn't notify me that they were on back order, but other than that 99% of my others orders were great. I think that the towel back order was the only time I had to contact customer service.

Date of experience: March 10, 2018
GB
1 review
1 helpful vote
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Epic giftables:

THE WORST customer service I've ever received... or is it NOT received if you've yet to hear a F****** thing from them? Don't spend your money with these crooks as it is only a waste of your money because you'll think you've ordered something BUT, you have not. You've just handed your money over for a product you'll never receive and NEVER hear anything else about, say bye bye to your money!

Date of experience: February 26, 2018
Georgia
47 reviews
102 helpful votes
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My Macys experiences are mostly great. Only problem I ever had was when a cashier forgot to remove an alarm (she did deactivate it so I got all the way home before I noticed). Service at the cosmetics counters is great though.

I have also used their chat service which is very easy to use with minimal wait time. If you don't want to hang on the phone, the reps at this service definitely have the know-how to help just as well.

Date of experience: February 5, 2018
Washington
3 reviews
4 helpful votes
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Great setvice
January 29, 2018

Love macs. The computer department is great. The selection of computers in the best. I wish the store was closer to my home though

Date of experience: January 27, 2018
Virginia
3 reviews
1 helpful vote
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Favorite online store
January 19, 2018

I love shopping at Macy's. You cannot beat the quality and the plus size clothing is wonderful! I buy a little of everything from Macy's and have never had a problem.

Date of experience: January 18, 2018
Washington
16 reviews
30 helpful votes
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Prefer paying bills online. Logged into site and tried to pay our Macy's credit card bill. Couldn't find in our account where to pay. It kept prompting me to add our credit card, so I tried, but it said it already had it. Then I found a tiny Pay Bill link at the bottom of the page. Clicked it and it brought me back to the same page. Tried this a few times with variations. No luck. How stupid to not make it easy for your customers to pay their bills!

Date of experience: January 5, 2018
New Jersey
5 reviews
8 helpful votes
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Very Used...
January 3, 2018

I got my package from Macy's just yesterday, and there was a stain on my blazer and my skirt was all stretched out. Maybe there was an error, but overall, the shipping was FANTASTIC and the way it fit was amazing!

Date of experience: January 2, 2018
Colorado
2 reviews
4 helpful votes
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Run, run the other way!
December 23, 2017

When I tried on my dress, my brother said, "Oh, you ordered a dress up." And as I've tried to return it, they put barrier after barrier after barrier. Don't do it!

Date of experience: December 23, 2017
Illinois
13 reviews
34 helpful votes
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So Easy
December 22, 2017

I have been ordering online from Macy's for years. They make it super easy to order, super easy to return and at certain times of the year have the most amazing sales. Never had an issue that could not be resolved. I have no problems ordering from this company.

Date of experience: December 21, 2017
Florida
3 reviews
1 helpful vote
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Love this store
December 19, 2017

Their discounts on a year round basis plus their partnership with the plentiful card is amazing. To top.it off the stars reward in the holidays shows their class and. Loyalty

Date of experience: December 18, 2017
Washington
2 reviews
3 helpful votes
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Love the prices great company. Customer support is phenomenal. Wish they opened earlier today too. The styles are new with great graphics

Date of experience: December 17, 2017
Alabama
4 reviews
0 helpful votes
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Going downhill
December 16, 2017

They randomly cancelled two of my orders. Then repeatedly called. And told me I needed to call a second number. Which I did. And they still didn't ship it. When it works, I love it. But two out of three screwed up orders is disheartening. I like to shop gifts here because my NY relatives can make returns easily. We'll see if my nieces and nephews get their Christmas gifts. That'll be the deal breaker. Oh, and they still charged me for one of the orders. So I had to figure out how to dispute that. Waiting to see how big of a hassle that refund will be!

Date of experience: December 16, 2017
Texas
2 reviews
1 helpful vote
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Item wasn't delivered
December 16, 2017

I bought a silk blouse online. It never made it to my house though the tracking showed it was delivered. Macy's replaced it right away. They replaced the item and apologized. Great customer service.

Date of experience: December 15, 2017
Texas
3 reviews
0 helpful votes
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Love it but
December 14, 2017

The store is very elegant and nice. The stuff is always smiling... the downside is that all the merchandise is very expensive. Even on black friday

Date of experience: December 14, 2017
Tennessee
1 review
0 helpful votes
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I love macys.com
December 8, 2017

I really dont know why the people made a bad review about Macys.com
Since I move for another state and I do not have macys store close to me., I do all my shopping in Macys.com
I love it! Always I have a great experience., every item that I bougth I come on time and always before that the day is suppose.And at anytime that I have had some little problem., they give to me a great solution. Also every time that I need call them OMG
All representative help me and give better option and less money that I order for internet for my selft THNK YOU MACYS

Date of experience: December 7, 2017
Virginia
1 review
1 helpful vote
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I ordered expensive earrings on Black Friday from Macys on line. They didn't send me an email acknowledging the purchase, but when I called about non-receipt I got the order number. Their website continued to say preparing for shipping long after the shipping date. They didn't have the item I ordered and didn't bother to tell me. I had to wait making four calls to find out that they didn't have it and wouldn't send it.

The helpful lady on the 4th call (after a long wait) said they would refund my money and asked if I wanted to complain to her supervisor. I said yes but waiting on the phone ringing for five minutes before they cut me off without answering.

Addendum: After checking and telling me they didn't have it and would credit my account they sent me an email saying it had shipped Dec 5. We'll see.

Addendum 2: They sent me an email Dec 6 said it was nearby (shipped to Virginia from California and would be sent that day. But two hours later they sent me an email saying they had refunded my money and didn't have it. I called and they said it was returned to the store. But it arrived the same day, even though they refunded my payment. The foreign people in customer service don't have accurate information, though they are friendly (after a long wait to talk with them). I'll wait for them to bill me rather than creating more snafus.

Date of experience: December 5, 2017
Oregon
4 reviews
2 helpful votes
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Pretty good!
December 4, 2017

I like Macy's.com! I get super deals on their website. Plus as a Macy's card holder I get sent coupons and ge double savings. I probably use them the most. Free shipping at over $50.00 and Returns are pretty easy. Sometimes packages take too long to get to me, but that is just sometimes. Most of the time packing is well done and On occasion it has been poor. When I have needed customer service it has been excellent.

Date of experience: December 4, 2017
Texas
12 reviews
19 helpful votes
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Ordered bedding set in October and periodically checked to see tracking status to no avail. Thanksgiving day, I called customer service. The call center rep in Philippines had system trouble due to high volume of calls... after 20 minutes he discovers the merchandise was never sent to UPS. He promptly refunded my money and politely said he did not know what happened - and, Happy Thanksgiving. No apologies. Will never shop Macys.com again. The competition gets customer service.

Date of experience: November 27, 2017
California
6 reviews
9 helpful votes
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Declined
November 26, 2017

Macy's customer service is terrible. Call online and it's some ESL person in the Philippines who isn't fluent in English and it's always aggravating to try to get them to understand the issue. Or call the store, and be subjected to voicemail only, no way to contact a dept. like bedding, which isn't listed in the voicemail. Used to be able to press zero and security would answer and transfer the call, but no more.

And the prices are sometimes overpricedafter all their discounts, you could buy it at the same price at Amazon, so check around before buying.

The nice things are the generous return period and the sale prices when they are discounted from a true retail price, not an inflated price.

Date of experience: November 26, 2017
California
3 reviews
24 helpful votes
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Call to speak to someone about ordering a "Vac Pack"... price was not competitive and was the highest price on internet but I had 2 "Macy's Money Coupons" that had been mailed to me to use so that and a $12.+ credit on my account I thought I'd order it with Macy's and save substantial money. OMG! 15 minutes to wait on HOLD just to talk to someone in the Philippines about ordering it and he couldn't understanding & would't listen to what I was telling him... his supervisor... just as bad! Spent over hour trying to place the order, in the end got tired of the run around and poor customer service and went to another site and saved $21 + OVER Macy's "Deal of the Day" price... COMPLETE WASTE OF TIME! TERRIBLE CUSTOMER SERVICE EVERY TIME I GO TO MAKE A PURCHASE! It is currently over 1 week BEFORE Thanksgiving and ALREADY they are performing poorly! What the HECK!

Date of experience: November 13, 2017