Macy'sReviews 1,465

I purchased a luggage set on July 7th that I needed for a vacation. It was sent to the wrong address and the company required that it be returned and once received resent. The reps were rude and not helpful. It took 3 calls with elevations to a supervisor and their refusal to give me a corporate contact. I still do not have the luggage over a month later as the warehouse received the return but did not resent. I contacted them again today and the order was just cancelled. I would not recommend working with a company such as this that has poor customer support, lack of proper service, unable to admit their mistakes and very unorganized. Not worth the trouble. Shop elsewhere!

It happened that I needed to return a dress within 2 days of the return window. This is where the confusion started. First of all, the typically available mailing label print icon was not visible online. I had to call the customer service to get it. This is when I found out that there was a 60 day return window for the dress I needed to return. The customer service, however, had no idea if the return date is marked when the package is sent back or received by Macy's. They suggested that I return at the store. However, the store is far from when I work and I would have to wait 6 days until the next weekend to do so. I am still going to send the package tomorrow morning and see if I get the refund or the package will be shipped back to me. Considering that I have a Platinum card with Macy's. I expected a stellar customer service. Apparently, that has not happened. BOTTOM LINE: Clueless Customer Service.

If I could give less stars, I would. Macy's sent my bills to the wrong address and then only called after 2 late payments were implemented. I ended up paying nearly twice the amount that I actually paid at the store and they refused to waive any late fees. The customer service agent was rude and their service and quality seems to be drastically declining as the years progress. I have been a member of Macy's for years but closed my account and will not shop there again after this.

I have been buying from Macys.com for about 5 years and I love it.
The pros:
Great deals, even better than in stores.
Great photos and product descriptions which makes shopping way easier than in their stores where things are usually messy, out of place and definitely not organized by sizes.
Great variety of brands.
Oh, the goodies... I buy my beauty products here because they always send lots of free goodies, samples and discounts, plus you get to see things they don´t have in stores. And for me one of the most important things, you can avoid the annoying beauty section workers who tend to be too pushy and even judgmental.
Stocks are reliable. I've never had a bad experience by shopping for something that was not in stock. If they say it is available, it really is.
Returns are soooo easy! You can just take your unwanted item to any Macy's store. Had to do this just once and it was very easy. No questions and no hassle.
Packing. They pack everything like they were sending porcelain flowers! Love it. Very carefully packed and with enough material to make it safe for your goodies yet not making it look like a waste of paper and plastic.

Cons?
Well, I think I should put their shipping options as a con. But just because there are not too many. And if you are in a hurry I don't know if I would recommend shopping online anyway as anything could happen.
I always choose free shipping as I don´t mind waiting a few days for my items to arrive. Quality and prices are definitely worth it.

I don't think I have any other cons.

Macy's, a big retail company with poor processing!

Month 1

Bought a watch in Fort Lauderdale. I come from Toronto. Customer service representative comes up and says 'hey! You'd get 20% off if you apply for Macy's credit card.' I agreed, she asks for a form of identification and I proceeded to pass her my driver's license.

Month 2

Received the billing statement in Toronto. I tried to log in but to no avail. I called them explaining the situation. Apparently they require your social security number when and if you apply for their Macy's credit card. But all the CSR needed was my DL which did not have my SSN on it so how did she create the account? I did get the 20% discount as well which is odd. So no matter, I asked the CSR on call for the SPECIFIC amount to write on the cheque, he relayed the info, I wrote the cheque and sent it to their PO in Louisville.

Month 3

Apparently it takes 3 weeks for my cheque to reach them and another week for their statement to arrive. So, this month's statement reflected a late fee and the remaining balance for the watch. No matter, I understand. I called them, asked for the SPECIFIC amount to write on the cheque this time with the additional late fee. Emphasized that the amount their CSR told me to write the previous month was wrong for confirmation. I wrote the cheque and sent it to their PO in Louisville.

Month 4

Received the billing statement. Apparently I'm hit with a 'Minimum Interest Charge' since I 'split' the bill. But hey, I just followed what your CSR told me to write. So now I call them, CSR waived the late balance fee. I ask for the THIRD time for the SPECIFIC amount to write on the cheque, this time his manager told me. Feeling assured, I write the cheque and sent it to their PO in Louisville. And yes, amount inclusive of the interest fee.

Month 5

Apparently my watch has been paid for after 5 months. Macy's being an MNC in a $#*!ing RETAIL industry are unable to take my credit card info to charge me on the spot? Ok. So month 5's statement fee includes that 'Minimum Interest Charge' and I am furious now, I called them, CSR grants my request to waive the interest fee of $5.80. CSR tells me a confirmation letter will be sent the following month. Ok, I mean you can send an Email but sure. Now I wait for month 6.

Please note I did request to pay on the spot, got rejected twice and cajoled to pay online. Probably a push play to get customers to try their "e-commerce initiative."

Macy's if you do read this, screw you. You guys just bred a hater for life. As a business owner, invoicing clients and charging them is commonplace to me and done daily. But Macy's? A conglomerate? Plain incompetence.