Macy'sReviews 1,465

I purchased shoes for work six months ago and they have completely fallen apart. The right shoe heel has a hole all the way through it. They're claiming because it's been over 45 days they can do nothing about it. I just want a new pair of shoes.

They lied and said they shipped my order but they didn't. Only a label was created and it never even left the warehouse. There is absolutely no way to talk to a customer service representative. They only offer a fake automated online bot to talk to instead of an actual person. I tried calling the customer service number & they're all "busy." I'm never ordering or buying anything from Macy's ever again. They are extremely incompetent and sketchy. Even the employees that work inside the Macy's stores at malls are rude and unhelpful. If I don't receive my order by the end of this week I will be disputing the charge with my bank and I'll also be reporting Macy's to the Better Business Bureau

I called *******543 to change the name on my Macy's credit card. After listening to three annoying commercials, they then told me to call *******600 which is Free411 (a directory service) which is also filled with commercials you must listen to before getting any options. I can't get through to Macy's customer service which is apparently exactly what Macy's wants.

HORRIBLE experience. Spent $20 in customer service phone call charges to track my package because they ghosted me for 9 days. They wouldn't tell me where package was and I waited 40 mins to speak to someone. Finally received package damaged. Customer service just types a bunch of polite gibberish without offering much help. They will totally ignore your complaints but tell you how much they appreciate your patronage. It's a NO for me.

Ordered the wrong size from them by mistake. A quick call later and the return was processed, quickly and easily. The money was back on my credit card within two days.

I received a Macy' statement this month for $30.00 plus a $32.00 fee. They said I hadn't paid my last statement. But, Macy's did not send me a statement last month.

I tried and tried to reach a human through their phone menu: IMPOSSIBLE.
I called my local Macy's who could not help but said that if I came into the store IN PERSON they could help connect me to a human (somewhere) who could help me. They couldn't give me a number to call. They have no online chat.

I will have to resolve this in person and I will personally NEVER use my Macy's charge account again. Be warned, if you relish aggravation, use your Macy's charge!

I've been a platinum customer for many years and when you click on same day delivery the store you choose never has the merchandise. If you decide to ship it and wait many days, you might be ok, if you decide to call customer service that's an issue. The customer service team seems to just care about getting you off the phone. I even spoke to a supervisor that said I needed to call another department to complain. I don't plan on using my platinum card again.

I purchased an item online and had to return. The item was received and marked accordingly. Their policy that pops up says refund will be issued in 3-5 days with no specification on type of payment. I called because it had been over a week. I was told that was only for Macy's credit card purchases and any other form if payment would be 10-14 business days. I used a Discover card so I am supposed to wait 3 weeks. That is absurd and unacceptable and not what the return policy states. I will never shop online at Macy's again

How much worse can the service get? Is Macy's striving for the worst service/store record? I think they got it!

Stupid, senseless, ineffective automatic system - Check!

Unreasonable waiting times with no option to receive a call-back - Check!

Elimination of the immediate customer service connection option for frequent customers - Check!

Lost/never shipped items - Check!

Rude, indifferent customer service representatives leaving callers on hold, never to be heard back from -Check!

Sending wrong items - Check!

Sending a returned clothing item with clear signs of wear - Check!

Promising to call back with confirmation, never to be heard from again - Check!

Dear Macy's,

Please stop trying so hard to be the worst, go out of business and not be regretted about! You got it all!

Your Loyal frequent customer and former fan.

The store post "covid policy". They give themselves exceptions due to covid. As my family and I deeply affected by covid hospitalizations, Macy's give no leave way on their returns policy
Way to look out for customers!

Sarah is one of the best people I have dealt with. Her spirit is sweet and she treats her with utmost respect. She knows exactly her job with the customer. Talking is not enough for her. I wish her success and success.

Very bad customer service and rode people who don't want to work and do anything to solve the problem if I can give them zero stars I can do that

Macy's website is very glitchy—bouncing around on the page and as I click on an item I get an 'access denied' message. I thought it was just my phone, but it happens on my windows laptop too. I love the products that Macy's has to offer with their incredible sales, but our local store shut down and my only option is online purchases now. If Macy's can not provide an easy efficient website they will be losing a loyal customer. It would be more helpful to the customers if they made the returns easier like Amazon does. That way we don't have to worry about printing off our own return labels.

All hail Jessica, Anna and Gab, who together could not find a proper corporate solution, with regard to both client's requests and Macy's ever declining reputation!

I added two dresses to the cart. When I checked out and a message popped up said that one of them was no longer available. After I checked out with one dress, I found that the other one was still available online. So a couple minutes later I called customers service to ask if they can add it to my existing order. But they can't. I called customers service again about 15 minutes later. I would like to cancel my order and I will buy them again together. But I was told that I couldn't cancel it. That was so wrong. I have to pay the shipping to return it. So be careful with your shopping online with Macy's. It is not free shipping, not free returns and you cannot cancel it after you placed the order!

Macy's have the worst service. You ask to speak with a supervisor and no one literally comes to the phone. I wanted for over an hour and nothing. Macy's should be embarrassed that this once respected institution has come to this. Imagine
Ordering a pair of earrings being told the courier lost the item. I asked for the item to be re- shipped and was told I would receive a tracking number. When this never happened after a week I called again and received so many apologies for being unconvinced and that was after waiting for over an hour. I was asked again if I wanted it re-shipped again. I laughed and just asked for a refund. Of course the refund will take 5 days. Business days of course. Macy's is trash.

Ordered my wife a birthday gift a few days ago, Macys canceled the order immediately but didn't refund immediately. Ordered next day through another app, canceled, haven't received a refund. My wife ordered my gift from them a few months back, Macy's never got that item to us either. 3 failed attempts to make a purchases that totaled over $500. If they don't want our business, we'll take it somewhere else.

I've always liked shopping at Macy's. They have frequent sales that provide good value shopping for high end products. I often shop there for clothes that are high quality and stylish. Their online shop is convenient for me as well when I feel like shopping from home.

This company is the worse when buying furniture. See been dealing with them since May of last year. Their customers is super rude and the company they use for delivery is worse. Today we were suppose to receive new couches since the first one we bought were broken and it's been an hours since they said they were going to deliver and we still haven't received our Couches. We spoke with one rep over the phone and not only won't she get us a supervisor but she said we will have to wait 3 days to get a response with no explanation on why they said they were going to deliver today but have no clue where our Couches are. Unbelievable.

Macys totally screwed up my online order. They shipped me a package with my name on it and someone else's order inside. After several calls to their customer service center, which happens to be located outside the country,(thanks for giving those US jobs away!), they still couldn't distinguish between an actual jacket and a sweatshirt. They even sent UPS over 2x to the wrong address for a pick up and then reissued an order that I never placed. What idiots, truly. I'm not surprised they are closing stores. You've were warned.