Macy's

Unable to place online orders using Macy's American Express credit card. Each time I try to place an online order I have to call consumer protection department to go through the entire verification process.
I will payoff my credit card then close my account.
If you wish to spend hours on the phone trying to approve your own online order then Macy's credit card is for you!

They do not care if they lose customers or not. Thirty years customer but no more. Their APR is now 29.74% for inferior service, products and limited perks. Macy's use to be the place; Macy's is now like a K-Mart or Mervins or Kohl's.'
Good riddance!

We have ordered from Macy's online for the past three holidays and every year we have had problems. First we received merchandise that we didn't purchase, but never got what we ordered. The next year we had to get three separate shipments before we received the item we purchased. This year two separate items were severely damaged, not from shipping because the shipping box was not damaged. This was amazing since there was a slip stating the items were inspected at the wear house. How do you miss a huge crack in a stainless steel pot? We sent several emails and never got a response. Will never order from Macy's online again. However, the sales people in store were very accommodating with returns.

I did not receive an item that was supposedly delivered to my house. I called Macy's the same day it said it was delivered and was told that they would issue a refund as the item was no longer in stock. No refund yet and no email confirming any kind of refund or explanation. Will never shop with them again!

This company has gone so far downhill, they are now underground! There credit card is a scam. They don't send the bill and they wait months to notify you that there is a payment due - this arrives in the form of a letter usually, not a statement. By then, there are hundreds of dollars in late fees and they've reported you to the credit agencies. They are horrible at customer service. Any time I have called with an issue, I have had to wait extraordinary amounts of time (over and hour) and usually get to talk to someone who I can't understand and who can't understand me. They never do what they say they will do. There online bill pay never works, I could go on and on, but you get the picture. Stay away from Macy's!

It happened that I needed to return a dress within 2 days of the return window. This is where the confusion started. First of all, the typically available mailing label print icon was not visible online. I had to call the customer service to get it. This is when I found out that there was a 60 day return window for the dress I needed to return. The customer service, however, had no idea if the return date is marked when the package is sent back or received by Macy's. They suggested that I return at the store. However, the store is far from when I work and I would have to wait 6 days until the next weekend to do so. I am still going to send the package tomorrow morning and see if I get the refund or the package will be shipped back to me. Considering that I have a Platinum card with Macy's. I expected a stellar customer service. Apparently, that has not happened. BOTTOM LINE: Clueless Customer Service.

I'm Brazilian on vacation in Massachusetts, yesterday I went to Macy's Store at Solomon Pond Mall in Hudson and the cashier named Eva treated me very badly. I said I didn't want to do the credit card, and she said several times in a loud voice that I couldn't do the credit card because I don't have social security. As if I were an illegal, outlaw here! Over and over again trying to humiliate myself in front of people. I have never been treated so badly in a store! It's the second time this has happened in this store! I intend to file a lawsuit against this store for not demanding respect from their customers!

I selected a coffee table and two end tables for my living room in August 2020. The two end tables were delivered in September and the coffee table was on back order until the first week in December.
As of December 23,2020 the coffee table has not been delivered and now the customer service representative said no availability information is in the system and an email will be sent with any update information.
Being a platinum customer at Macys is a joke now. This has affected my purchases at this store. I will never buy any furniture there. Happy customers support businesses, dissatisfied ones fo not.

Today I went Macys I'm used to buy clothes for the kids there. Today very disappointed with Ralph Lauren children and Tommy… I wonder if parents are buying those clothes? Our children deserve the best not what they are selling right now … it is a shame. The system did not allow me posted pictures. What happening to our community and our country?

I put an order in today. I ordered the wrong item, I needed a different version of the product. I called to cancel the order and put in an order for the one I needed but, nope! There is a 30 minute window to cancel. It is in the email but in tiny writing and I do things on my phone and didn't see it. Can't cancel so they said return it, here is a label. I have no printer. Oh, just deny the package at the door and we will reimburse you after three days... I don't know about anyone else but our delivery people do not ring the doorbell so that's not helpful.

I am currently in a dispute with my credit card company because Macy's lied to me and said they gave me a refund after they received the item I returned. However, I never received the refund. Now they're trying to spew more lies that they never received the item (I have proof) and that the refund policy is under question. Clearly, Macy's website states "returns are free." I have proof that I would be given a refund after returning the item and customer service said they did receive the return. This is it for me shopping at Macy's. Lying is something I'm not going to tolerate. Bad, Macy's.

The Portage, Michigan store is run down and dirty. The floors are filthy. There is not enough staff to ring up customers. It takes a long time to get your order rang up because they focus so much on having a Macy's credit card. The interest rate for the Macy's card is so high - 29%. The store is outdated and run down.

They say 3-4 business days for standard shipping but It took 7days for my shipment. I received an email saying that my order has delivered but nothing was delivered! I called there customer service and all they could do was reship it and told me its gonna take 6 days more to deliver! Horrible!

This company is the worse when buying furniture. See been dealing with them since May of last year. Their customers is super rude and the company they use for delivery is worse. Today we were suppose to receive new couches since the first one we bought were broken and it's been an hours since they said they were going to deliver and we still haven't received our Couches. We spoke with one rep over the phone and not only won't she get us a supervisor but she said we will have to wait 3 days to get a response with no explanation on why they said they were going to deliver today but have no clue where our Couches are. Unbelievable.

Your entire online process is ridiculous. Takes entirely too long for item to arrive and order to process. I see why your ratings for online continue plumet. I will just purchase in store or elsewhere! Change it!