Macy's

I ordered two feather and down comforters from Macy's that were on sale for $49.99. They offered 2 free pillows with each comforter. Well I recieved the comforters and no pillows. And because the ad has been already removed, customer service is telling my there was never such offer! I also ordered two blankets with the same offer. I'm waiting to see if the pillows will come with them.
I spend a lot of money with Macy's each year. This is first time I've ever had a problem with them. However, if this isn't rectified, it will be the last time I have a problem with them. I'll take my money elsewhere.

I ordered my friend a birthday present - wanted to spoil her on her special day! I was excited for her to open it! It never arrived When I called I was told that my package couldn't get delivered because the address was a PO BOX. Why in the world it let me make an order that couldn't get delivered? To make matters worse - I accidentally put my friend's address as billing, so the rude agent in the phone refused to give me any information about it and said that my friend has to call herself. I asked for manager and they put me on hold for 40 minutes and then dropped me. What an awful customer service and unreliable company! Never again!

I made a mistake in size on my order, contacted right away, was told to wait 30 minutes, then was told that they only have 30 minutes to change the order and I was too late even though I contacted right away and had to wait the 30 minutes. Then i asked to be transferred to a supervisor who I was told it would be 3 minutes nad they never came on. I called on the phone and the guy put me on hold then hung up. I would not recommend. It was a horrible experience.

I purchased 4 sweaters all on the same date, all for the same price, all the same brand. Macy's' website touts a 90-day return policy. I tried to return 2 of them today and it would not let me return one. The chat customer service representative was pretty useless and could not point me to anything on the website explaining why one was subject to a 30-day return policy. She just kept saying I needed to read the website. (Hmm, wish I'd thought of that LOL). Attempting to call customer service was even worse. Could not reach a live human being. I guess live and learn - notwithstanding a policy that says clothes have a 90-day return policy, sometimes they don't. At random. And don't expect to be able to reach a live human being by calling without a herculean effort.

Horrible customer service. This is the second time I have had an order cancelled without notification via email or phone. When I find out three weeks later, the manager I spoke to was condescending and couldn't accommodate me for being inconvenienced. To top it off the items that I originally ordered are out of stock and it's a week before Christmas. My mother is going to be so disappointed. I have a Macy's credit card and I had my wedding registry there. I will cancel my credit card, never shop at Macy's again and I will be sure to let the world know of my experience!

I order children's clothing from Macy's on line and find it extremely convenient especially when they are on sale plus additional percentage discounts. My only drawback is as with a lot of well known clothing stores on line, there is a minimum amount you need to spend to receive free shipping. Thus, if you are shopping, as I do for the holidays, it is well worth going through the selection process and place an order on line. Macy's in my area, Newington, NH, is very nice, has a variety of clothing, make-up and housewares and is a well stocked store; It is convenient and has a lot of parking available. The associates are very pleasant and are always there to help the customer.

I purchased a luggage set on July 7th that I needed for a vacation. It was sent to the wrong address and the company required that it be returned and once received resent. The reps were rude and not helpful. It took 3 calls with elevations to a supervisor and their refusal to give me a corporate contact. I still do not have the luggage over a month later as the warehouse received the return but did not resent. I contacted them again today and the order was just cancelled. I would not recommend working with a company such as this that has poor customer support, lack of proper service, unable to admit their mistakes and very unorganized. Not worth the trouble. Shop elsewhere!

I purchased two jackets and a pair of jeans from Macy's.com when I received the items the jeans were too big for me and one jacket had a broken zipper so I returned them to the local Macy's store near me and they processed a return and said it would be credited back to my credit card. Well here it is 12 days later and still I have not received my credit for my return. I called Macy's and they say oh don't worry you will receive it but we aren't sure when probably in 30 days. I've never return some thing and it takes 30 days to credit my account back. I don't like how Macy's is now I don't know what happened but I've ordered 1 million things from them and never have I received an item with a broken zipper or when I return something it takes this long to get your money back. I will not be shopping at Macy's any longer.

The only major construction in downtown La Jolla in 30 years was the gigantic 2-story Macy's.
La Jolla is a small version of Beverly Hills. It closed.

I like everything about Macy's but I do not see how it could be profitable.

There used to be this show on PBS about a department store in London. All these people on their toes to help the customer. Macy's is staffed by somnambulists. They are asleep.

I like the products but not the location of the stores or the service.

I completely regret using Macy's for my wedding registry. They have messed up with several items, there were constantly glitches with the registry, and I had to sit on chat/the phone with support for over THREE HOURS to correct their mistake. I am beyond frustrated with this company. If you do a search online, they have so many bad reviews. I wish I knew this before setting up my registry here.

I like Macy's sale racks and coupons. The deals are very good and I usually find interesting stuff there. The sales associates are good about helping you make the most of coupons. The store atmosphere is very congenial. They don't seem to have damaged goods as much as the Rack and are much better organized. They have great perfumes, costume jewelry, and household items - we have purchased large pieces of furniture and kitchen goods there.

Satisfied with the store, sent everything the right size, color, and price listed on the site, which is now a rarity. The only thing I don't like is that the photos are made with Photoshop, so the reality does not always correspond to what is desired, which is reflected in the models.

More than anything, when shopping, the need for customer service is paramount.
Mr Boyd was, above all, extremely helpful and knowledgeable about the product that I was interested in buying, and which I proceeded to purchase. He also told me of the benefits I would recieve should I apply for a Macy's card, which I did with enthusiasm. I thank him for his time and service.

Macy's have the worst service. You ask to speak with a supervisor and no one literally comes to the phone. I wanted for over an hour and nothing. Macy's should be embarrassed that this once respected institution has come to this. Imagine
Ordering a pair of earrings being told the courier lost the item. I asked for the item to be re- shipped and was told I would receive a tracking number. When this never happened after a week I called again and received so many apologies for being unconvinced and that was after waiting for over an hour. I was asked again if I wanted it re-shipped again. I laughed and just asked for a refund. Of course the refund will take 5 days. Business days of course. Macy's is trash.

Unable to place online orders using Macy's American Express credit card. Each time I try to place an online order I have to call consumer protection department to go through the entire verification process.
I will payoff my credit card then close my account.
If you wish to spend hours on the phone trying to approve your own online order then Macy's credit card is for you!