Lyft

I have been a long time rider with LYFT but that is OVER.

I had a driver pick me up a couple days ago in Buffalo, NY. As usual, I took the back seat. I was preoccupied with something on my phone and did not realize the driver had an "unauthorized third party" - a female companion - who was riding along in the car until we were a couple blocks into the ride and after the driver had deviated from the route, driving through several unfamiliar side neighborhoods as a "short cut".

I reported this incident to Lyft and requested a refund (or credit) for *this* ride. The refund was requested because the driver VIOLATED LYFTs contract with me - their customer.

Per LYFT's grossly substandard (seriously - it's hot garbage) customer service department - I "should have" canceled the ride in the middle of a trip and exited the vehicle *in a strange neighborhood* and then called a new LYFT to take me where I wanted to go --

Seems legit - it totally makes sense that I should not only put myself at additional risk by escalating a situation with a driver who CLEARLY HAS NO REGARD FOR THE RULES AND PROTOCOLS OF HIS JOB - but also I should pay 2 base fees for their ill-trained driver breaking their contract.

LYFT's outsourced "Quezon City" customer service team has not only lost this company MY business as a longtime rider but also ensured that the app was uninstalled by the 3 OTHER RIDERS in my household who also previously used their service.

The very worst customer service I have ever experienced. It's no been 4 days and they've done NOTHING regarding my lost phone. Never again.

I have ridden over 60 rides with Lyft services. All have been average to great experiences with the exception of my last ride. The last occasion I rode with Lyft I left an item in one of their drivers vehicles, and realized within a 5 minutes time span that I had left it. I contacted the driver back while walking into my office and he didn't answer. Throughout the day he proceeded to ignore my calls and messages. I finally reached him later that night and he explained that he didn't see or didn't find it in his vehicle. This was very hard to believe considering I was sitting in the front, it was left in the front seat, and it was bright silver and pink. He advised me to contact the Lyft Help support which advised there was pretty much nothing they could do because basically it was my fault I left it in the drivers car. Although it wasn't my fault the driver decided to keep it and ignore me the rest of the day. Its whatever I guess I will take it as a loss because to Lyft, it was MY FAULT that I had a dishonest driver. If my driver would have just answered my calls instead of deciding he wanted to keep my wallet than there wouldn't have been an issue. Then again Lyfts current policy does absolutely nothing to infringe punishment or justice for individuals who decide to keep lost items. So basically if I was my driver, I would have kept it as well because I knew nothing would have happened to me. There is absolutely no form of deterrence present in their policy. Altogether with what was lost in the wallet and the cost of my last ride, I payed $213 out of pocket for that 10 minute ride, one in which I have regretted every day since then. Lyft needs to review their policy on lost or stolen items, or maybe just need to employ more honest individuals. Either way I will never be requesting or referring their services to anyone else.

The basic job of Being a rideshare driver is great, and I really enjoy it. However be aware that if you drive for Lyft there is a huge lack of support and it's a F*%^king joke. There will be rides that are "scheduled" and it's 50/50 that that person will even show up and a 50/50 that you will not be compensated for that ride at all. Example: they send you a medical pre paid/pre scheduled ride, and you were supposed to pick that person up at 3:00 but it's already 3:15 when THEY assign you the ride, then that person doesn't show up- YOU WILL NOT BE PAID. You can contact support all day you can screenshot them proof all day but it won't help cause they won't help and they won't care they will say you were late and it's your fault. And this happens way more than it should. Also the bigger issue so i was scammed and my account was hacked into, money was stolen out of my app and I was conned into going to a bad neighborhood. Did Lyft care? Hell no! They did nothing! I was told time after time by a "tech support" robot text thing that my case was special and important and I needed to be contacted by their "special team". No one contacted me ever. I sent MULTIPLE messages to them about the same thing and nothing, I was dropped and disconnected everytime and no "team" ever called or emailed me about it. I even sent them the Police report number I filed with the Sheriffs department and told them it's a legit scam and problem and still nothing. When there are actual crimes happening you should be able to get a real English speaking person on the phone to help get these things solved. Lyft has failed miserably on this. How is it even legal for a company to do this? I hope Uber is better I have not tried them yet but I will for now.

It's been awhile since I've logged in to my account through the app, but I have a concert coming up that my fiancé and I will need a ride there and back from. I went onto my app to make sure cards were updated for when that day came so we were prepared. It wasn't letting me update cards or request a ride. I got in touch with customer service and the FIRST email included "I'm unable to re-open your account." I responded with "why is this exactly? Am I able to delete and make a new one? I'm confused." She then states "Legally we cannot release information, but your account violates our Terms of Service." Now at this point, I'm BAFFLED. I've never once violated any Terms of Service, and I was a frequent Lyft user. So I was racking my own brain trying to figure out how in the world I EVER violated TOS. Then it dawned on me. The ONLY negative experience I've ever had with Lyft is when I took a trip to Las Vegas a few years ago- and took a Lyft from my hotel to a dispensary in Las Vegas (roughly 10 minutes away). My Lyft driver drove from Las Vegas, Nevada to California without stopping my ride, resulting in a hefty pending charge on my card. I got in contact with Lyft and it was a big process to get that resolved. So tell me how that's faulty or violating Terms of Service on my end? Regardless, I won't be using Lyft or recommending it to anyone. I'll take it a step further and de-recommend it due to the utter lack of regard for their customers and lack of communication. Again, I'm very well aware I have never once violated their Terms of Service, and the sheer fact they cannot disclose MY own information to ME, shows me this is complete b.s

I wish there was a no star option! Lyft's customer service is without a doubt THE WORST. After spending nearly $200 in rides on one day while on vacation, I woke up the following day to an additional $100 "damage" charge. I inquired about the issue and was told that a driver claimed I ruined one of their weather mats. I claimed that it was untrue and they responded that they protect their drivers and if the driver said it, then it's true. I asked for proof of this damage and they sent me a picture of what appeared to be small area with water, soda or a sticky substance on it. After going back and forth and realizing they didn't give a crap about the customer and what I was saying, I stated that $100 seemed pretty steep for one weather mat. You can buy a pack of 4 new weather mats on amazon for $25! They claimed they did not care and that they would not remove the charge and my account would be suspended until it was paid. Two days later my card had been charged for $100. I emailed them back and said I did not authorize the charge and they said it's up to them to determine the value of the damage and that amount will not be refunded. I responded that I would be deleting my account and they replied with an automated message saying my case had been closed and they would not look into my claims any further. I promptly deleted my account and will never use Lyft again! I have never experienced such a careless disregard for customer service. There was no investigation, there was no hearing me out, there was no sympathy or negotiation. Trust me when I say DO NOT USE LYFT. It is not worth it. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. All they care about is making a buck even if means charging a customer who did nothing wrong, has a clean rider record and has always tipped well. SAVE YOURSELF FROM THIS TERRIBLE COMPANY. Download Uber. Take a taxi. Rent a car. Don't let yourself be the next customer they take advantage of.

My first experience with Lyft was deeply upsetting and disappointing. I realized I only had one glove as soon as my daughter and I closed the car door on a Friday evening in Brooklyn. She chased the driver down the street but was unable to flag him down. I immediately went to the app but was unable to do anything except rate and tip the driver, which I did (5 stars, $5) immediately so that I could get to the screen where I could contact him about my glove. I learned I was unable to call him; when I tried to submit the lost item form, it wouldnt go through. So I had to go back to customer support and do it there. While I got email confirmation, I did not get a call from the driver until Saturday afternoon. He was rude on the phone, stated he did not have my glove, and only after my pleading with him several times did he agree to look once more and then call me back. He did not call me back.

I sent Lyft customer support screen shots showing when the driver called me and showing that he only called once. I attached a copy of the receipt for the gloves ($65 + tax), which were bought the night before the trip when I learned how cold it was going to be.

After several rounds of back and forth, customer support remained adamant that they would not do one thing to rectify the problem. Im in utter disbelief at how this situation with a first-time customer was handled and that there was no effort to correct the cascade of problems that occurred that night, from the drivers unacceptable delay in response (which, had this delay not occurred, the whole problem would not have happened) to the app (which had a broken link) to the drivers rudeness and lack of a promised follow-up phone call, to the customer service response (which was to offer me absolutely nothingnot the replacement cost of the item, which isnt even that much compared to a lost phone, for example; not a refund for the ride; not even a credit toward a future ride).

Im someone who really loves writing positive reviews for great experiences with businesses; it makes me feel good. This whole experience made me feel bad. It really cast a dark cloud over what should have been a really fun trip to see my daughter perform in New York. Ill be sticking with Uber.

I'm a Lyft driver and one of the best ones they have. So, for me to write this review is something that I would normally would never do because I used to enjoy driving for these folks. So little context I have a CDL commercial driver's license. I am extremely safe and careful on my driving due to the fact that I do not want to lose the privileges of my CDL. Being that it's my main source of income. Today, I noticed that I still have a service flag from Lyft on my account it had been there since I started driving back in September. I contacted Lyft support and spoke with someone from there who couldn't speak English very well. I asked him to look into it he did and all he could tell me is it happened on the 27th of last month. I checked my calendar, and I was out of town that day, and I certainly don't remember driving when I got home. I asked him to see if they could remove it, and after a long break on hold, I was told it would never come off my account. I've never had a ticket in my life. I've never been in an accident. The type of truck driving I do is super heavy equipment and parts like windmill blades. So to say that I take pride in my work is very important to me. I have a five-star rating with them and over 1200 rides working on and off for the last 6 and 1/2 years. Today is my last day with them. I honestly thought they were better than Uber, but apparently, I was wrong. I really hope Lyft management changes their policies because without their drivers, they don't have a business. And if you chase away good drivers like me all your left with are drivers that don't care about the passengers don't care how old they present themselves or their vehicle to others and couldn't care less if they were safe. To Lyft management, you seriously need to look at that policy and change it. You guys selected me for a pilot program. Why would you select a guy who's unsafe for a program that you're trying to get off the ground that would make much sense, would it? I don't need you. This is not my primary job. This is something for me to do during the winter months to keep me busy until the spring. I can make more money with a local delivery company or add company than I can with you. So you need me more than I need you and if you don't see that then you deserve to lose the company and by the looks of a lot of the reviews on here you guys are heading that direction on the freeway at full speed. Good luck, consider this my resignation.

After taking a Lyft ride, I was sent an email the following day that said our driver specifically identified me as the requesting passenger for a ride during which damage was incurred. They sent two pictures of the interior back seat as proof of damage. However, in reviewing the pictures, I can't identify what "damage" they say occurred and they state a fee for damage is $150?

The email further says from the time our ride ended to the time Lyft was notified of damage was 4 seconds? So the driver dropped us off and filed a damage complaint with Lyft in 4 seconds flat...

Also, after extracting the data from the provided photos, I discovered that they were taken the night following our ride (nearly 22 hours after our ride ended). Nobody in the vehicle damaged his car, so obviously I disputed the claim.

I informed Lyft of the photos being taken a day after our ride ended and supplied them with the extracted data info. I also asked for specific information on what damage was being alleged. Lyft sent a series of generic emails without answering any questions or acknowledging the photos were taken well after our ride ended. They said they had "anecdotal" evidence and "reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing a damage fee."

So basically what I gather from this, is that Lyft does not need proof nor cares if there is proof to substantiate a claim of damage. If your driver doesn't care for you or just needs some extra cash, they (driver) simply says you damaged their vehicle and you get railroaded with a fraudulent charge. If I, or my group, damages a drivers vehicle, I'll gladly pay up and apologize. There was no damage done by our group nor is there ANY proof to show our group damaged his vehicle.

When you sign up for Lyft carefully review the "damage fee" section of their terms. As indicated above, it basically says you agree to pay a fee of up to $250 - Lyft "in its sole discretion" determines the amount to be charged and does not need to verify or require documentation of damage. Needless to say, they definitely lost me as a customer and I will warn any friends or family to avoid Lyft!

Also, a quick search online will find that there are many others with complaints such as mine.

If I could give 0 stars
If I could give 0 stars, I would. The 4 a.m. trip to the airport, which I booked the previous day, was canceled without warning less than 20 minutes prior to pick up. Unable to see the trip on the app anymore, it seemingly disappeared with no sign of existence, even though I received clear confirmation an hour prior to agreed upon pick up time. This created a crisis for me and my ability to get a ride to make my flight was compromised. The app continued to request and book random trips (some were not even to the airport) without my knowledge or consent. Not only were these trips (mutiple/redundant) booked automatically without my own confirmation, they were pending at triple the cost of the trip that was booked the previous day. I was never charged a fee for the original booking, so i suspect the cancelation was on the driver's end. It was an extremely traumatic experience that I will NEVER repeat as i will not be using this rideshare service again. I was charged a cancelation fee for the unauthorized trips that were "booked" only moments prior to my original trip's pick up time. They were also booked for the WRONG day & time. I nearly missed my flight and this level of disappointment and disgust for a company exceeds all others to date. I will warn my friends/family about the unreliable and manipulative reality that is this app/company. I'm furious, and as I attempt to delete my account, I'm informed that it will be a lengthy process. I must wait for an email but only after downloading all the data. Only then may i "request" a full deletion. I may contact the bbb, though this such a major company, it likely will be futile.

I'm a clean, courteous person, I didn't do anything to offend the psychopath driver. The moment he saw me, he seemed enraged. I even had to walk to the car, he just parked at random and waited. At first glance he looks like a white guy, I hadn't realized he was Turkish yet. Once I heard his thick accent, I assumed his aggressive gestures, and disproportional tone could be a cultural thing. But then he progressively got ruder, and more hostile. He snapped at me when I asked which direction he was taking. He did a gesture like he wanted to slap me. I didn't feel safe, and he knew I had motion sickness, (because I told him when I asked if I could put the window down at the beginning of the ride. He said yes, then once I did. He put the window up) then drove chaotically, blasted an audio (about a man that offed himself) and started to sway the car back and forth while at a red light. He was acting like he didn't want me in his car. So, as soon as I knew where I was, I politely asked if I could be dropped off there, due to motion sickness. I told him I wouldn't cancel the ride so he could continue the route, and still get paid. He raged, refused to let me out, and started speeding. Then eventually came to his senses and decided to let me out but for some reason. He turned and drove farther than necessary and went into a parking lot. I politely thanked him, and again assured him I wouldn't cancel the ride, so he would still get paid. He screamed at me, saying he dgaf about the job, has a tesla, doesn't need money etc. I walked away, it seemed he parked at that awkward location just to yell at me. Even after walking away he was screaming alone in the parking lot. Eventually he sped past me. I contacted Lyft right after this and they brushed me off on the app. So, I called them, and the agent was dismissive about my racism claims but said I wouldn't be charged for the ride, and someone would call me to take my report about the incident in more detail. No one ever called, and I was charged for the ride. When I emailed them, about this, they ignored me. **** Be careful with these services, you don't know who's car you're getting into, and what they're capable of. If something happens to you, Lyft will not care.

Today, I dropped my car off at my mechanic's and ordered a Lyft to bring me home. Initially, the driver was a little brusque. Usually, an Uber or Lyft driver introduces themselves and asks if I am comfortable would I like to listen to music. Michael did none of that. I did ask him to roll up the windows which he did halfway and I was uncomfortable.
When he was driving on the highway (465 where the speed limit is 55), Michael hit 73. Now I am being blown around and feel unsafe that he is driving well over the speed limit and changing lanes to pass.
As we were closer to my destination (my home), Google Maps took him in the wrong direction. I told him so. He asked me to repeat myself since the wind made it hard to hear. I did. He said he was following Google Maps and I reiterated that it was the wrong way. By now I was a little impatient.
Michael began to yell at me. "Don't disrespect me, this is my truck and you don't disrespect me in my truck!" He pulled into the Staybridge Hotel parking lot and sat. I pointed out the address on their sign was in the 106th block and my address is in the 103rd block. He continued to yell at me and finally, told me to direct him.
I should have left the ride when he stopped in the parking lot. I didn't. He kept asking me left or right and I pointed out that we were going around round-a-bouts. I was telling him 2nd exit heading south (he said he didn't do north and south).
Michael became verbally abusive. He asked if I was married and said that my husband must hate me. He called me a f***** b***** several times and finally swerved the truck to the side of the road and ordered out of the truck while he shouted, "F***** C****".
While this story should be over, it isn't. Michael passed me and turned north on the next street. He waited there (it's a dead end). He then drove to the corner and watched me walk up my driveway and into my house.
I called Lyft and the police. Threatening a woman isn't a big crime, unfortunately.

$57 to go through the drive through of nearby CVS. Very nice driver whom helped with my rollator. Comfortable ride. CRAZY BIZARRE PRICES.

I was scammed by a diver for a trip that should have cost $14 but the driver did some trickery with the trip that that caused the fare to be $30 (more than doubling his take).

I realized the scam when I saw the receipt and map of my trip that showed pickup dots at different places. I made no stops, Yet it showed one of the pickup dots (and approx address) as being at the top of an overpass with nothing fro 140 ya5rds on each sid, a nd no businesses for at least 200 yards. Now why would I request a stop on the apex of an overpass? The fare was "recalculated" based on that fictitious "stop" and cost more than double now/ According to the receipt and time stamps,, the stop lasted 25 seconds LESS than the average time I've made the exact same trip 60 times previously (for about $14).

Hmmmm;.

I pleaded the discrepancy with their "support department" through the BBB, the app itself, their Facebook page,. Through email,. And their Twitter pages explaining how I think I was scammed and each time they insisted the fare was correct. They never looked at the evidence.

I took them to "arbitration" per our "User Agreement". I paid my $150 to initiate the claim and sat around for 2 months twiddling my thumbs while it turns out, they never paid their share of the arbitration admin fees ($150) to join the arbitration proceeding (per their dictated agreement) and thereby closing the case with ADR.com. I didn't see THAT one coming. I'm new at this.

So I took them to local civil court, asking for $2,000 (I put down some far-fetched stuff that doesn't usually fly in small claims courts). I finally got a call from a paralegal there who offered me "$50 to go away". I countered with $477 NOW. That call last 1 minute and 13 seconds. Nope!

They never responded to the civil complaint either and after a brief meeting with the Judge, I got a an $1,100 award. Which netted me about $840 after the original $16 claim, court costs, admin fees, etc... Lyft could have resolved this 5 times for $16 in the first 2 weeks. But they'd rather pay $1,100 after 6 months .

It was the hardest, most educational, and most emotionally rewarding $840 I've ever earned.

Lyft is not nice and all. All of this customer service crap they yell and "stand by" is clearly not true. Ive been using lyft for a while and it has been ok. The account that I use for my miscellaneous work activity was compromised and was OVERDRAWN due to a 'reoccurring fee'. I DID NOT TAKE THESE RIDES AND I ENDED UP PAYING FOR THEM. OVERDRAFT DRAFT FEES AND ALL. I have emailed and emailed and have tried to resolve this issue with Lyft and they, NOT ONCE, have contacted me back regarding this issue. On top of that... my lyft account is frozen/closed and i cant even use it. Hmmmm... i wonder why? Seeing that no one has contacted me back... how is it possible? That tells me that someone saw the MULTIPLE EMAILS and took THEIR action without contacting me. They will contact you regarding AAANNNNY other issue... jusy not this one. I at one point even signed up to drive for lyft b/c i thought the company was top notch... NOPE. Lyft. You guys suck. I hope youre reoccurring charge is worth doing people dirty and not trying to help the situation.

First of all, I caught lyft taking money from my account illegally, and making up million false reasons why there was deduction from the amount I worked. I called several times, and send out multiple emails to lyft, and they mentioned that I am being garnished, when there is absolutely no reason to be garnished. Initially Lyft lied and said it was IRS that was garnishing, then I called IRS and requested documentation that they are not garnishing me. Then I called and emailed again with that information, then they emailed me and changed the story and said it was because I didn't upload my W9 for last year, and I proved to them that I haven't done any lyft trips since 2015(as they can see on their dashboard). Then again they said it was child support, and I am 1M% sure that I didn't have a kid out there, and if I did, the courts would have reached out to me by now. Yet still, I called child support and they gave confirmation that they are not garnishing me, and had no record on me. I still kept getting conflicting information and lies about everything from lyft. After all this back and forth, they finally realized that they have been caught lying and stealing money from me, then they texted me to let me know that I will no longer get deduction from account and it was some type of error, but at the same time they are refusing to refund the money they had already stolen from my account claiming is a garnishment from other agencies. I have been recording all the phone conversations and all the communications I have been having with lyft, and I will make sure to release this information out there so everyone can really know what lyft is doing to their drivers. Especially to poor drivers that doesn't have the education and knowledge to try to understand why you taking money from them.