Lyft

If I could give ZERO stars, I absolutely would. We had a great Lyft experience by Paul (5 stars for him, filled us in on the area, things to do, etc) from TYS airport to our lodge on February 25th. We then went ahead & scheduled a Lyft 3-4 days in advance to pick us up from our lodge & take us back to the TYS airport today, Wednesday March 2nd, to insure that we would have a ride back to the airport for our flight time. It said that a driver had picked up our pick up request. We had to be picked up very early, 4:10-4:20am. Aside from the time being very early, a driver still picked it up. We checked out of our hotel room around 4am & waited for our driver to arrive. Only to be cancelled on right before we were supposed to be picked up. We live in Florida & missed our flight DUE TO the fact that our driver was unreliable. The driver should have released or cancelled our pickup DAYS prior, rather than the minute of, making us miss our flight & now having to rent a car & drive 11 hours. Very unprofessional service & we will not be using Lyft again. 0/10 recommend.

Waste of gas waste of time. They need to upgrade map, app, and make rides more consistent or it isn't worth it at all

Just had a driver come to my location, then Cancel and now no refund is showing. This company is a joke, just use Uber.

Charge my card 5 times for one ride, then driver cancel ride and I was charged $7 three times and customers service sucks

From the start this Lyft rider was very rude and angry at me because my GPS froze and She was complaining that she was getting late for work and still needs to drop off her child somewhere. Yelling at me and swearing obscenities at me, I felt so nervous and I decided to pull over the side and politely asked her to find another ride. The more she got very upset while trying to open the exit car door, she grabbed a bottled soda and sprayed it all over me and the car then tossed the bottle towards face and upper extremities, half of my body had gotten soaked from the sticky drink and even face became swollen and my eyes were in pain. When she tried to continue assaulting me, her child tried to move towards her and I accidentally tapped his shoulder. Mother started screaming stating I hurt the child. To make the story short, she immediately called Lyft and reported that I physically harmed the child. I also called Lyft support to report the incident but it seems like they were giving me the runaround by passing my phone call from one staff to the other until to my surprise I receive a message from their safety person telling me in a harsh way that I'm being permanently deactivated as a driver without listening to both sides I was accused of physically assaulting a child. I was not given the chance to explain that I was the victim. I sent a letter to Lyft that the rider was a liar because I did not hurt anybody and I'm just defending my self. To sum it all up, I am now very anxious and depressed for a senior citizen military retired like me was disrespected and humiliated. I don,t think Lyft is ever going to listen to both sides of the incident now reason why I'm writing this statement to warn other ride share drivers to be careful and fight for our rights.

All over me

This car company has the worst and most dangerous drivers.
I am a tourist from India and was in a Lyft car in LA. The driver made a wrong turn and slammed into another car. My shoulder was severely injured. This was on 9/1. I got an email from them saying that they were sorry and asked me how I was. I told them that I was in severe pain and had to visit the UCLA emergency room and Urgent care in Venice and sent them the medical bills. Some people from Lyft, their insurance company, the driver's insurance company etc were in touch with me for a few days after the accident. Since I had no insurance, I have had to pay all medical expenses myself. I have spent several thousand dollars on medical expenses on what was supposed to be a vacation. Besides this I have had an MRI taken(cost $600). I have a severely torn rotator cuff and may have to have a surgery. This is mid-Oct and I have heard nothing from them even though I have tried calling them several times.The last time I called they said it could be the other driver's fault and I should contact him and his insurance company. What a joke! It's mid Oct and they are still denying that it was their driver's fault!
I have Bliss, Uber and Lyft apps on my phone. Why is it that I only get emails from Lyft telling me to become one of their drivers and I can make a few hundred a week doing so? It's because they hire unqualified, cheap and dangerous drivers who can drive their passengers to their grave. Dont use Lyft if you value your life. Pay a little more and use one of the others. I have had a very painful and expensive lesson with Lyft. I will never use it again and would advise anyone who values their health never to do so as well.
Any company that doesn't accept responsibility for the health/lives of their customers doesn't deserve to be in business.

Please do NOT use Lyft! I usually use Uber but my brother arranged for my ride this time and used Lyft. It was late, maybe around 2am on Saturday 6/24. I had left my vehicle at the restaurant we had eaten dinner at and needed a ride home from his house in Parker, Colorado, to my home in Littleton. It was about a 20 minute ride, I was alone in the backseat of the driver's car. The car ride was fine and everything seemed normal... A few days after that $150 in "damages" was deducted from my brother's account. We were so confused as to why, so he tried getting ahold of Lyft immediately... of course there was absolutely NO way to get ahold of someone on the phone so he had to email them and wait a few days for the response... the Lyft driver claimed that I threw up in the backseat of her car, so they charged $150 clean up fee! I was and still am just blown away by what a fraud this lady is! I absolutely did NOT vomit in her vehicle! This con artist even submitted some bogus pictures! Lyft did not contact us or even notify us about her claim. They just took it upon themselves to deduct $150 from my brother account! They didn't even investigate it! Lyft along with their driver are a bunch of crooks! Please, please be careful when using this company! Take pictures of the area you sit before and after your ride! I'm filing a claim against them and that specific driver. I have photos that were taken of me prior to the ride and photos of when I arrived home... In the same clothes... not a hair out of place. What scam artists! I just didn't understand why she would do this... then it dawned on me... I had left my purse in my vehicle. I assumed my brother tipped her when he paid for the ride. I called my brother to see if he tipped her and unfortunately he didn't and assumed I would. Which is absolutely terrible and I would never let any service provider go without a tip! But now it makes complete sense and shows her motive behind her claim. Still no excuse to rip off your customer!

The driver went and cancelled on her own, without notifying me about it, I waited and waited. Poor service!

Don't fall into their trap. I never tried Lyft before. I received a promo code to get 50 percent off of first 5 ride. I thought I give them a try since I was going out of town and needed a ride to the airport. Wasn't a bad ride other than price was 25% higher and they did not apply my 50 percent off. A week later when I came back I asked for a ride from airport to my house. A NIGHTMARE. After over an hour waiting with 2 luggage outside the airport and feeling unsafe t
the map showed 12 minutes till my car arrives and then 7 minutes and then stopped for 15 minutes. I kept sending text messages and made calls to the driver and no answer. Finally I was exhausted and asked for another ride which indicated 15 minutes but showed up after 30 minutes on another spot a few hundred yards away. I dragged my luggage and sure this was my ride. The driver had windows up and no mask contrary to the Lyft policy. I tried to stay quiet but the driver wanted to talk and kept asking questions. Again the ride was 20 percent higher than the quote and no 50 percent discount. Next day, with lots of efforts could not find any contact telephone number for Lyft. The only number listed has a voice messaging system that refers you to communicate via chat. Sure made my complaint but I found out they charged me twice for one difficult ride I took from the airport. The driver that never showed up insisted that he picked me up and took me to my destination. Therefore they charged my credit card for that and my actual ride after 1.5 hours waiting. How can I take two rides at the same time? What about my 50% off? Sorry, you are right but we believe our driver therefore we give you partial credit and we don't give you 50% off since we do not locate that promo. Then I sent them screen shot for the promo and they replied that is too late to apply now so they give me a $10 coupon for future use. Thanks. I don't need your handout and don't want to be a victim of your criminal behavior. Enough for me. Next time I take a taxi or a bus or even walk if I can but won't use Lyft. For those who say nothing like this happend to them. Good luck it is just the matter of time.

From my personal experience, this company only looks out for themselves and the riders. There have been so many instances where I should have gotten paid more because the trip for one reason or another extended longer due to car accident and being stuck and other situations similar. They will not compensate you for that time. Today I remained on a ride that should have only been 30 minutes and instead was 3 hours and 15 minutes. I was only getting $17 to begin with and I ended the ride with $34. After 3 ¼hours of being stuck on the highway due to an accident which caused the highway to be blocked off. All I got from Lyft was "oh well that happens". They don't look out for you. Even though they take a lot from you and only cover you with the cheapest insurance that we have to pay a high deductible on if we were in an accident. My advice is do not drive for lyft. They do not look out for you they do not care. Considering all the time you lose and other trips that you lost and all the money that you lost they do not care. If your time runs over the amount that they expected you to take they only give you 10 cents a minute. You can run your AC and have your car running your battery running and being the best driver for the rider and giving them a decent experience and at the end of the day nothing else matters. They treat you like you work for them. That's not how these businesses are supposed to be ran. We are self-employed. I think all drivers need to get together and demand higher pay and demand some of these policies to change. Because it's our money that pays lyft not the other way around. They are employed because of us! They don't pay out all bonuses that are supposed to be paid out. When you accept reservations, they'll change the amount you get paid after you complete the trip. Lyft is run by crooks.

If I told you you wouldn't believe me. Run they are taking 60% of the drivers money jacking the customers rates and blaming you for EVERYTHING! ‍‍‍...

Never got to speak to a live person. Uber on the other hand answered the phone in 4 minutes. Lyft needs to improve on live customer help

The worse customer service. They do not seem to understand the issues and they just tell you that the problem is resolved to brush you off.