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New Jersey
1 review
2 helpful votes
Follow Zak S.
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Their service sucks
November 25, 2017

I think they have serious problem and need a ton of improvement. Service could be better. They should be responsive to complaints

Date of experience: November 25, 2017
California
1 review
0 helpful votes
Follow Catiuscia T.
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Don't get full guys what Lyft advertised about making a lots money it is all false, there is not flexibility when for earn some money you need to work when they want, and I been driving for Lyft for few years now and believe me the only moment that I made the money they state was on holiday time by working at list 14 hours per day per hours and thanks to bonuses and tips, but in a regular day you are lucky if can take home 10$ per hour at the net, beside the fact you will true away your car after one year not matter if your car was almost brand new, because so many miles you will drive many of that unpaid because you don't get pay for reaching the pickup point, and many time for reach the pick up point is more distance than how much you need to drive for the paid ride so no sense at all and if you think to cancel that ride because your are believe is to far because to many miles drive for the money you will make for the ride than your acceptance rating will decrease and so you will lose bonuses and more, so what flexibility they are talking about, there is not at all, costumer service the worse ever so plan in advance there is no assistance with any issue, no benefits and what ever your are going no one accept Lyft as income so LYFT=NO FUTURE

Date of experience: November 9, 2021
New York
1 review
0 helpful votes
Follow Sidi Achraf H.
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ALERT My Lyft driver's account got HACKED through the Lyft portal support! Lost my hard-earned weekly money and my entire account! Despite reaching out to Lyft support MULTIPLE times since June 24th, I'm left hanging with ZERO response from their fraudulent department! Criminal activities running rampant, affecting countless drivers and riders! Where are the Lyft Directors and the CEO? NO CARE, NO ACTION! #LyftHacked #NoAccountNoJustice

This shocking breach of security exposes a grave flaw in Lyft's system, leaving innocent drivers vulnerable to heartless hackers. They had access to personal information, financial details, and possibly even location data! Our safety and livelihoods are at stake, and Lyft remains eerily silent.

How many more drivers and riders must suffer before Lyft takes this cybercrime epidemic seriously? The lack of urgency from the company's top brass is nothing short of alarming. Are they turning a blind eye to the wave of criminal activity happening within their own platform?

It's high time Lyft's Directors and CEO wake up to the harsh reality: our trust in the platform is shattered, and their inaction only amplifies our frustration and anger! As victims, we demand immediate action, thorough investigations, and transparent communication.

Don't let this happen to you! Spread the word and let your friends, family, and fellow Lyft users know about this disturbing breach of security. We deserve answers, justice, and a swift resolution to this ongoing nightmare. #LyftHacked #NoAccountNoJustice

Date of experience: July 6, 2023
New Jersey
1 review
0 helpful votes
Follow Sujaddin H.
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I do not recommend to my driving friends to make a lyft driver Do not use Lyft, which is also valid for people as a carrier

Date of experience: July 29, 2023
Texas
2 reviews
0 helpful votes
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I just came out of a nightmare experience with Lyft. I had to wait 34 minutes at the airport for my Lyft ride under the scorching heat (almost 100) a couple of days ago because the first driver cancelled on me after making me wait for 20 minutes and I was assigned a new driver. By the time I got dropped off I was almost heatstruck and daze. I stupidly left my backpack in the backseat. I contacted the driver right away but no response. Lyft customer care was beyond useless. It says all I can do is keep contacting this driver through the app's Lost and Found system. Unbelievably, Lyft customer service kept telling me Lyft's Terms of Service do not require drivers to return items found in their cars to riders (!) and that drivers are not Lyft employers, and as such, they are not required to be keep in contact with Lyft. Lyft Customer care assured me they were sending messages to the driver from their end too. I could tell the location of my laptops in the lost backpack through Apple's Find My app, but Lyft still would not release the driver's full name, phone # or anything helpful citing "privacy requirement."

To make a long story short, I filed a report with the local police. Based on the satellite pictures of my Find My ping location, a detective "visited" the driver's apartment yesterday and retrieved my backpack thank God. Incredibly, the driver claimed to the police detective that she had never received a single message from Lyft or from me. Not knowing what to do with my bag, she was "safeguarding" it in her apartment!

In the meantime, I had asked Lyft to compel the driver to respond to us by deactivating her until she responded but Lyft refused. Which means, while Lyft was aware that I was having this difficulty with a potential thief of a Lyft driver, Lyft was assigning this driver to other passengers.

As far as I'm concerned Lyft is a borderline crime organization.

Date of experience: July 1, 2023
Texas
1 review
0 helpful votes
Follow Erica A.
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Absolute rip off
July 9, 2023

I booked a ride from my work to my home. The distance to my job from my home is only 15 to 16 minutes driving. I get off late at night and there's absolutely no traffic on the road. Tonight the driver pick me up and took a route that I've never seen before to my house. We went through dark neighborhoods which made absolutely no sense because he completely disregarded the highway which is right by my job. If he would have taken the highway I would have been home in 15 minutes or less. But because Lyft obviously does this on purpose to make more money on the rides! The driver pick me up at 12:23 a.m. I didn't make it home until almost 1:00 a.m. the route May absolutely no sense. This is the 4th or fifth time that Lyft has done this. I also had an incident last week and was picked up from my home and heading to work. There was an accident on the highway but the driver saw the traffic backed up on the highway well before we approached the exit. He still got on the highway and he could have taken the service road next to the highway which didn't have any backed up traffic. I was an hour and a half late for work. I was charged double the ride amount because the driver decided that he wanted to take the highway which was backed up and he saw this. I disputed the extra charge and they refunded me but Lyft turned around and debited my account later for the charge that I was refunded. These people have screwed me over for the last time. They make the drivers go routes that are longer just so they can try to get more money. I will be getting a lawyer because I noticed that the reviews are horrible. They do this all the time and on top of that they have no customer support. That's a big eye opener! How can you approve a refund and then turn around and still debit my account. I'm not going to stand for it and my lawyer will be in contact with the company. Tonight it took me double the time to get home that it normally does and there was absolutely no traffic and no reason for the driver to be going the way that he did. It's obvious that they're milking money out of people. You should be ashamed of yourself and I would not be using your service anymore.

Date of experience: July 8, 2023
Pennsylvania
1 review
0 helpful votes
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Don't use this app
February 28, 2023

This app sucks I'm late and they took an hour to reply and still didn't resolve the issues u don't recommend this $#*!ty app at all

Date of experience: February 27, 2023
Washington
1 review
0 helpful votes
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Scam scam scam, would never recommend, their cars are nasty, broken, some smell bad, they won't give the money you provide back. It's a big scam

Date of experience: July 16, 2023
TW
1 review
0 helpful votes
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No driver shows up, but credit charges for $6 for me not showing up. No customer service offer and I leave on street. Very unpleasant experiences.

Date of experience: April 5, 2023
Oregon
1 review
0 helpful votes
Follow Behzad M.
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BS company
August 17, 2023

The most BS place to drive for, they will use and abuses you, driver doesn't mean anything to them just a tool to make them money

Date of experience: August 17, 2023
Florida
1 review
0 helpful votes
Follow Lillie B.
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Scammed
April 11, 2023

Money was taken from my debit card and no ride from lyft company.uber company did the same to me and no one is being held accountable.

Date of experience: April 11, 2023
California
1 review
0 helpful votes
Follow Cyril N.
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Poor app
January 15, 2022

I can never recommend lyft app to someone they make me miss my job 2 day and the have unprofessional customer service

Date of experience: January 14, 2022
Massachusetts
1 review
7 helpful votes
Follow Amina M.
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I tried Lyft for 45 days in Boston and I found most of their marketing promises of bonuses, referral payouts to be misleading and buried in a mountain of fine prints. Getting 8 to 10 dollars for rides is not worth doing. There is low demand in the service is the suburbs and even in the Boston Downtown area you will find yourself driving in circles and riders canceling last minute.

I did not like driving for Lyft for couple of reasons:
1- They refused to deliver the sign up bonus they promised when I signed up, even though I met all the requirements and their pretext was I did not use a referral code from another driver which was easy for me to do but did not want to reward a random driver who did not referral me to Lyft. There are plenty of people who list their codes online. Lyft failed to make that clear during the sign-up.

2- While I loved the application, Lyft has a low demand in the area and you will be driving for hours fishing for riders, they won't give you an exact location of the demand. Instead, a whole city may go red but you won't know where the riders are until you are within a small distance of them. While the application has the option for tips, your riders won't tip no matter how nice you are to them. So to drive in Boston area and deal with traffic, stop and go and riders not tipping, you will be driving for gas money and nothing else.

This ride-sharing idea will not make you a lot of money if you live in Boston MA, because of the cost of living. It will be nice if Lyft delivered on their bonuses but often this is the case of the horse and the carrot. They lure you in with these bonuses just to find out that they are impossible to get or have a ton of fine prints behind them. I am hanging up the Lyft line, because they are liars and don't deliver what they promise to their partners.

Date of experience: October 21, 2015
Florida
1 review
0 helpful votes
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Scammers
December 9, 2023

Placed a ride to be picked up at airport the driver had me waiting at FLL terminal 3 4 at lot 10 claiming ride was on way after waiting 15 mins I text driver I'm here he texted back good and never came while sitting there noticed money was taken out $11 for 2.6 Miles confusing when I never got picked up i did however with choice set up for another one for pick up that very nice gentleman arrived quickly and total price charged $49 was correct... Bank statement shows 2 ride shares. How can I be in 2 ride shares at the same time ridiculous first driver Nigel or some weird name some how scammed me out of a $11 ride that never happened lyft makes it very hard to reach them for help or to fix the problem of reimbursement everytime I hit dispute it would say we show nothing wrong with the ride YEA THERE'S SOMETHING WRONG WITH RIDE I WAS CHARGE FOR A 2 MIN RIDE THAT NEVER EXISTED! Your scamming people and or backing your drivers to do so it's not the measly $11 it's the point that your allowing people to be robbed! Tighten up and then fix your problems and complaints

+2
Date of experience: December 8, 2023
Washington
1 review
0 helpful votes
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Was very rude and canceled my ride. He had beers in the back of the car as well. I am glad he cancelled because he could of been drunk.

Date of experience: February 16, 2022
Texas
1 review
0 helpful votes
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Be aware
September 8, 2023

They charge me for a ride that the driver never showed up I disputed and I never got my money back be careful with Lyft.

Date of experience: September 8, 2023
Florida
1 review
0 helpful votes
Follow Kim W.
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They suck they raise there prices every few minutes. I don't think I will use them again back to uber.

Date of experience: January 1, 2017
Washington
1 review
0 helpful votes
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Stole belongings
March 18, 2023

Evil organization that is dedicated to stealing from customers. They admitted to having my things and were unwilling to return

Date of experience: March 18, 2023
Indiana
1 review
0 helpful votes
Follow M S.
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Made ride last night before 7pm. This morning had a driver and they just didn't show up and Lyft didn't call to cancel.

Date of experience: September 13, 2023
Texas
1 review
1 helpful vote
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Wait time
May 11, 2020

The lyft wait time does not work 10 minute wait plus I waited 40 mins I cant do this lyft has just lost a customer due to this

Date of experience: May 11, 2020

Overview

Lyft has a rating of 1.4 stars from 906 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lyft most frequently mention customer service, credit card and phone number. Lyft ranks 32nd among Car Sharing sites.

service
303
value
272
shipping
105
returns
121
quality
225
+274