Receive my 2 bags as shown and describe, delivery right time they promise, during the show they take their time to show the item respond to all your question👍
I wanted to return a purchased item. There were no papers included in the order. I went to the Luclair website and tried to fill in an on line returned form. Here is my experience:
1. On the on-line form, my order number CAN NOT be found (which makes me question whether Luxlair is legit);
2. I called the Customer Service #. No one picked the phone. The automated recoded message is that the Luxlair can not take phone calls because of COVID 19 RESTRICTIONS! It is 2024! The Covid restrictions ended in 2022!
3. I logged into a Chat Box (as advised on the Customer Service page). No one was answering my question on the return. I was sitting and waiting for a response from the Chat for 60 minutes!
4. I sent an e-mail with my question at *******@luxlair.com as advised at the Customer Service Website. I am still waiting to receive a response or at least any type of communication.
The bottom line, judging from the current experience on returns, Luxlair is not legit, because it seems the retailer does want to accept any returns. If Luxliar wouldn't answer for 30 days, then the return period would expire, seems like a very simple strategy.
Regarding the quality of the received item, it cam with no tags, so it quite might be a pre-owned item. I buy a lot on-line, so from my experience with other retailers, new items ALWAYS always come with tags.
The shoes I purchased were damaged, so not only couldn't I get them in a timely manner, but I couldn't get the pair I request.
We sincerely apologize that we were unable to fulfill this customer's order. The Christian Louboutin shoes they ordered were the last pair we had in stock, and they were not in sellable condition, unfortunately. That said, we communicated this to the customer in a timely manner and promptly issued them a full refund, as well as a coupon for a discount on a future order.
Worst experience ever paid for 5-7 day shipping and then it hasn't even shipped yet...
Really Bad, don't know the product cost extra Pounds.
We sincerely apologize the customer had to pay duties on their order (it was an international shipment; they are based in the United Kingdom). We have reached out to them and offered to reimburse them for this cost, but we have not heard back.
So many different and luxury brands are available at LUX LAIR. Just bought one designer hand bag for my self and i am so happy with my purchase. High quality material of the bag. Got it at discounted price. Satisfied with the service and shipping process.
So far ( my first time purchasing from this company), has been very good!
This company is AWESOME! My experience from start to finish was perfect! The wallet I purchased was exactly as described and I Love it! Shipping was quick and packaged well. I WILL be ordering from Lux Lair
Again.
So far ( my first time purchasing from this company), has been very good!
Great product and great customer assistance. I had accidentally used an old address for shipping and when I called the company the gentleman did everything in his power to make sure my item wasn't lost to me. He rerouted my shipment to the local post office for for pick up preventing a long process for return abd I couldn't be more grateful!
The LUX LAIR handbag is a great choice for anyone who travels often and has to carry a lot of things. It's very durable and easy to clean, which makes this handbag very classy for any occasion.
I ordered a medium size cross body bag from them. It took some time for delivery but everything was just as expected. Plenty of place inside the bag to keep necessary things.
Honestly thought this was all a scam because i had never heard of lux but my order shipped in 24 hours was here before Christmas and great authentic quality. Ill for sure be purchasing again!
I had a wonderful experience on their live, great bags. I love my bag purchase. It was more than I expected. Thank you!
I received my order this morning they are beautiful thank you. You guys are awesome the best customer service I've ever had ordering online. I will definitely be shopping with you guys again.
This is a great bag, only but it comes with Gucci duster bag. This is my first time purchasing a luxury bag outside of the brand and I always expect a box for storage.
Thank you for your feedback. We're delighted to hear you're happy with your new Gucci bag. As for the box, this model did not come with one when we acquired it from Gucci and I'm sorry we could not provide this for you. Nonetheless, we appreciate your business greatly and hope you shop with LUX LAIR again soon!
Easy to order, fast to receive. The item, same as order.
Good deal on the quilted sweater I bought. I checked other sites and it was the best option…fast shipping and delivery too.
I started using this site recently. And I really love their products. Both their quality and price is good. I would recommend people to use this site. Its really helpful and easy to use.
The experience was very good. It was legit and the shipping was fast. Thank you. I will visit you all again.
Thanks so much for your beautiful work. We are very happy with our orders and look forward to working with you in the future.
Overview
LUX LAIR has a rating of 4.2 stars from 120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LUX LAIR most frequently mention customer service and fast delivery. LUX LAIR ranks 9th among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the inconvenience you encountered while attempting to return an item. Unfortunately, during the time of your return request, our website's online return portal experienced technical issues, hindering customers from utilizing our self-service option.
Regarding our communication, while we aim to provide real-time assistance through live chat or phone, there are instances when our representatives may not be readily available. However, we are committed to addressing all inquiries promptly, striving to respond within 24 hours or less.
Upon receiving your email, we promptly processed your return request and provided you with a return shipping label within a few hours. We are pleased to confirm that the item has been successfully returned to us, and you have been fully refunded as of 4/27/24.
Please accept our sincerest apologies once again for any inconvenience caused. Customer satisfaction is paramount to us, and we sincerely hope for the opportunity to serve you again in the future and provide you with the exceptional experience you deserve.