I have been shopping with Lulu's for over two years! I finally found a store that carries clothes that fit me! I am a 4'10", 95 lb. woman. Even though I am 78 yrs. Old, I always find styles that I like. I constantly receive compliments on what I'm wearing! They're Customer Service is outstanding! When you buy $50 worth of merchandise, there is no shipping charge. If you have to return something, there is no return shipping charge and returning an item is so easy, no hassle like other online outlets. Every piece of information about the item you are interested in purchasing is there, the complete description of the item, what the item is made of, if it fits true to size or if there is a little stretch, the size and measurements of the model in the picture wearing the item and the size of the item she is wearing. I would advise other online shopping outlets to take a look at how Lulu's treats their customers, making shopping on their website very user-friendly. They take suggestions when given and implement them if needed. I thoroughly enjoy shopping with Lulu's and they are my #1 choice for all my clothing needs. Thank you, Lulu's for making my life much easier and more interesting by making current and stylish looking clothing. I may be an elderly woman, but I am not going to look "frumpy" and thanks to Lulu's, I don't have to!

Despite the fact that Lulu's products are poorly made from cheap-looking fabric and are ill-fitting, their customer service is AWFUL and their return process is impossible to navigate. They do not answer their phones, I tried to call multiple times in order to find out exactly what I needed to include in order to complete my return, and I was put on hold for several minutes at a time. I ended up sending an email, and the representative did not answer my specific questions, just gave me a blanket response on the return process. I then sent my return and was only refunded for two of the three items I returned, and again, was placed on hold unable to reach a representative. After a representative finally called me back, they accused me of only sending 2 of the 3 items, stating that they had manually processed my return and there was no evidence of tampering, and I had only sent 2 items, which is absolutely false. They finally agreed to "take my word" and refund me for the third item, but never admitted that they were wrong when processing my order and never apologized for their horrible customer service. I will NEVER use this company again and will not recommend it to anyone else.

Lulus makes their return process look easy but you will be out over $50 if you try to make a return. You get docked the shipping cost for both ways which will be over $30 (the return shipping is more expensive) and they will NOT refund you the sales tax, which is unheard of. Instead, after back and forth with them passing me to different departments because the customer service rep couldn't do simple math, they linked me a to Canada Border Service Agency's website to mail a form to the government to get my sales tax instead. They provided no guidance at all and said it was their standard policy. I've had international refunds before and this has never happened before. They always refund the sales tax. It makes no sense why Lulus wouldn't refund the sales tax and get the refund from the government themselves. This has been the worst customer service experience of my life. They don't even have a customer service phone line. I have warned all my friends and will never be shopping here again.

Lulus is probably the worst clothing company I have ever experienced. On their website, they had a gorgeous coral dress that I was really interested in getting for prom. Once it arrived, the bag inside the box was tattered & the dress wasn't even coral. It was an ugly bright pink. Not only that, but the fabric was cheap & some of the seams were coming undone. I was livid. I spent over 50 dollars for a dress that was of the same quality of a dress at goodwill?!?! When i went to return it, they leave you ONLY SEVEN DAYS to return your item, or else you get no refund. Not only that, but they also make you print out return labels & make you pay for the shipping back to them. OH AND THEN you have to call them to verify the return which is beyond ridiculous. After i returned it, I called customer service to resolve my issue, & they were unbelivably rude to me. WORST ONLINE SHOPPING EXPERIENCE EVER.

(+) They offer a wide selection of dresses
(+) Website is well-designed (not spammy), with filters and sorting. And the product information is completely comprehensive with sizings, fit, material description, etc.
(+) They offer free-shipping BOTH ways (for returns and exchanges) in the US, for a minimum purchase of $50... sometimes offer no minimum
(+) Once or twice a year, which is when I use them, they have AMAZING sales. 90% certain dresses with no-minimum shipping! I've added 2 pictures below of the best deals I got. 4 dresses for $70, and the other picture was 3 items for $37.
(+) Products are shipped nicely, folded in zippered plastic bags.
(+) No additional tax or processing fees!

(-) Takes a long time to receive product after placing order. ~10 or more days.
(-) If you buy things on sale, like me, those products will likely be final sale, meaning not exchangeable or returnable.
(-) The shades of some dresses on the website may be misleading. A chartreuse (greenish yellow) dress looks yellow online, an emerald looking dress is really jade, and I ordered a peachy looking dress but it was more pink than expected.
(-) For the free return / exchange, you have to return the product within 7 days
(-) I've heard that if you're in Chico, California (which I am not...) that multiple people will have the same outfit from lulu's

This was my first time purchasing through Lulus.com. I loved their selection of clothes, especially dresses. I found a couple dresses that I wanted to order for my graduation and graduation pictures. I ordered them 3 weeks ago now and I have yet to receive them. First they shipped my order to the wrong person, which I then had to wait for it to get back to Lulus which took over a week. Then when I was trying to find out when they could get my order to me, someone refunded me without me asking, which I then had to call and get sorted out since those items are now out of stock. They finally received my order in the warehouse 4 days ago and have yet to ship it out. When I called about it for what seems like the millionth time, they claimed that they are weeks behind and have thousands of items to go through and I am putting them even further behind by them trying to locate my items (items that they lost in the first place). This whole thing could have been avoided had they actually shipped the proper orders to the proper person. And now they supposedly can't locate my order in the warehouse. So maybe if I'm lucky I will have my items by graduation, though I've had to cancel my pictures. Good thing I ordered a month in advance. I will not be shopping from here again and I will advise my friends to not shop there either.

I reached out to the Lulu's customer support team multiple times (at least 5-6 at this point), and I have gotten slow responses, evaded answers, and lack of resolution.

I was supposed to be sent 4 items in total. After I place the order, 2 items are placed on backorder. Since then I have tried to get an accurate refund for about a month. Lulu's has an incredibly inefficient and error-prone returns/cancellation system, which is causing incredible frustration despite my following the required process exactly. Lulu's needs to give me the refund I am due.

I returned the 3 items I was actually sent, even the backordered one, within 2-3 days of my receiving them. Yet, Lulu's is still trying to charge me return shipping costs on what should be free return shipping and also trying to claim that they haven't received items that I returned in the same package as another item they said they did receive. During this process I have faced no less than 3 errors on the part of Lulu's sales/returns department, so it is safe to say I am not convinced. I have bought online for years, and never faced such unhelpful customer service, except maybe the 1-2 unscrupulous sellers on eBay. This is the first time I have purchased from Lulu's. I have so far been refunded less than half of what I am due and have now reached out to PayPal to try to get a better resolution.

--- update: after leaving this review someone from Lulu's did help me find a resolution, so I am now very happy with that. Finally, I can put this situation to rest, and I appreciate their courteous tone throughout the ordeal.

IF YOUR CANADIAN AVOID LULU = SCAM
I ordered 3 dresses from Lulu amount = 297$US. When I went and picked them up I had to 141$Can in duties! Even the guy at post Canada felt sorry for me!
Now, the nightmare is not over I want to return 2 of these dresses so I have to pay another 100$+ to return to them!
By the way it is very important to specify that when you go on their website it mentions 'free shipping' It is not mentionned US only. I have ordered many times from US or Erope and I have never ever seen or heard about a 35% extra fee on your packages
So my dress that was originally about 130$ end up costing 400$! This is insane! I went on the online chat for help, spoke with Alison and Gaby they offered to pay for the shipping fee that is btw 12$!
They also want to give me a credit which I DONT WANT.
LULU, keep your dresses pay me back and prove me you are not a scam