LiveAuctioneers

I bid and won two diamond rings. Shortly after purchase I received information they were preparing the items for shipment. Even after getting my credit card company involved due to items not being sent these scammers still have not made good on their promises to ship the item or a refund. Let's just say one month later I still have no rings and all updates from DTLA has ceased. Don't waste your money, there is no one to talk to and sadly you are just sending emails to the universe as they stop responding once your emails become too frequent with questions about the validity of the company due to them stealing your money with no product to show. I am sure there are many people out there that got taken advantage of by these people. Please speak up so others will not fall victim to this fraud

It's always difficult to trust online transactions for expensive items like buying antiques on live auctioneers, but the reality is that this platform works really well. Only once, when I was a novice, did I miss an item due to a technical glitch on the app. Sellers are quite responsible and described and photograph items well. The rating systems for sellers helps identify if you need to use extra caution when bidding at a particular auction. Overall I've been very pleased with LiveAuctioneers, more so than with the other popular bidding platform online.

They deal with unethical auction houses. They offer no customer support-except placating emails. I recently won an item, was very clear that I wanted signature delivery-and was shipped without signature delivery or insurance. The package is lost and I'm out the full amount.
They are also clueless regarding fakes and make minimal to no effort to enforce. Selling fake antiques across state lines is a federal offense.

If there was a way to return the item that I just receive I Would….
Because it looks fake.$875.00 for junk… I'm done good bye
Next time I want to buy a solid gold chain I will go to my friend jewelry
Store to buy…. Between the money you bet on plus auction fee then
Shipping coast it came out to $875.00 for unhappy buyer I'm done!

My experience is wonderful over all. But the site could be improved. First you need to get rid of the auctions houses that are rip offs. I've seen 2 of them (one has auctions every day). Then there's the add on costs that I guess go to live auctions? Example: I won an auction for a pretty good deal. By the time the auction house added their part, & another $40 for live auctions & shipping it turned out to be a really bad deal. Here I'll say that shipping varies a LOT from place to place. I've seen it super cheap all the way to super expensive.

Overall, I'm pleased with the various vendors, but some are better than others. As to the site itself, I would like to see a more focused search engine. For example, I'm interested in the artist "Richard Hunt," but I get notices not only about him but also any item described has having anything to do with "hunting," which is annoying and time consuming. Similarly for works by "William Jacobs," I get notifications for anything dealing with "William" or for "Jacobs," both names that cover a lot of ground in which I am not interested. I've won some really nice works via LiveAuctioneers, but one needs to be careful and read everything closely, especially each time you deal with a new vendor.

The premium was 25% of purchase which is fair but shipping cost WAY MORE than the total of the item with premium. Totally less to buy at Ebay. Then it takes weeks for the item to even ship within the States.

Beware. Liveauctioneers "top rated" ranking of an auction house is almost worthless. An auction could have over 15% negative commentaries from customers (often remarkably negative experiences or unethical, unprofessional, incompetent or amateurish practices) and still be "top ranked". We have had several such bad experiences with a variety of auctions that are supposedly "top". We will not repeat business with such auctions. READ all the one, two and three star commentaries before doing business -- and realize there are undoubtedly many MORE disappointed or angry customers who did not take the time to report their bad experiences. We continue to do business with auctions who act ethically and professionally; there is no shortage of offerings for one to spend money and acquire fine items -- just do it only with those who earn trust.

I stumbled onto LiveAuctioneers during a quarantine late night search for sterling dollhouse miniatures.
The selection was amazing, almost too good to be true. I was very skeptical but the items offered in the
Various auctions were too interesting to pass up. I took the plunge, providing as little personal information as
Possible in case the site was not legit. I am now hooked. It is great entertainment to browse the various auctions
Looking at other people's fabulous treasures. I have actively bid in two auctions and I am thrilled with my choices.
The experience was very professional, shipping was easily arranged and I will now call myself a regular.

Avoid getting tricked by Live Auctioneers into using their shipping program after paying your invoice!

After winning an item on 6/1/2024 and paying my invoice in full, I believed my order was complete. However, on 6/7/2024, I received an email from Live Auctioneers stating, "This email is to inform you that the technical issues we had wherein LiveAuctioneers Shipping Option is not available during checkout have been fixed. We truly apologize for the inconvenience. Kindly retry your payment, change the shipping option to Shipping by LiveAuctioneers so that it will generate the shipping fee/price under Shipping Method and it should go through successfully this time."

Worried that my item might not ship if I didn't follow their directions, I clicked on the provided link and re-submitted my payment. I later learned from the auction house that this was a baiting tactic by Live Auctioneers to push customers towards their shipping method. This ended up costing me $53 to ship an item valued at $125 and weighing less than 1 lb, with a delivery time of over two weeks.

When I contacted Live Auctioneers for a refund on the shipping, citing the misleading nature of their email, they responded by pointing out a note at the bottom stating, "If you have already made other shipping arrangements or have plans to pick up, feel free to disregard this message," and refused to refund my money.

As a frequent customer who spends significantly on their platform, I expected better customer service. Based on their online reviews, it is clear that Live Auctioneers prioritize their profits over their customers.

We never sit in auctions, we vet items and bookmark them for advanc3d bidding.
We watched an item in the live auction, then left. Hours later we got a notice we won two hideous items we would NEVER buy. We immediately told the auctioneers because we knew them from a local auction 15 years ago.
We reached out to LiveAuctioneers.com but their Philippine reps did nothing to resolve our issue.
All computer transactions have trails that can trace a crime. They're ignoring our requests for administrator resolution.
They also sent out an errant invoice after we paid for shipping but left that off the receipt. They have yet to respond to our requests to correct my receipt.

Live Auctioneers allows art dealers/auction houses to sell paintings with the flimsiest of provenance to inhabit their website and hold auctions. I have had two issues with them in the last four years. In fact, each time I have dealt with L. A., there has been a problem. I would not use their service. I would strongly suggest working with the auction houses directly, and you will (as a bonus) typically pay a lower premium. But you can also have a better sense of where the art comes from. If you want a third party platform, use Invaluable.

Be VERY careful with this company. They allow intentionally misrepresented auction companies to conduct business on their site. The customer service team and social media team is non-existent. DO not expect any help if you have issues with bidding. You have an obligation and are responsible in these matters when you run a platform that provides access to intentionally misrepresented items on your site. Do not bother with your insincere reply since the support team is beyond worthless.

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Do not buy from any of the auction houses on this site. You will pay double for any of these items. For example, a one ounce silver coin that retails on a precious metals exchange goes for 20.00 to 25.00 they charge almost double. This goes for all items. Especially BK Auctions, Pacific Global Auction, Mynt Auctions, Dennis Auctions, Richard L. Edwards Auctioneering will steal your money. Do your research before you buy anything from these people. This site should be regulated. Disgusting. I added a picture below. 58.00 dollars for a 1 ounce silver coin. ( I admit, I didn't know any better at the time. Disgusting.) This doesn't include the hammer price and the other fees.