Sitejabber Website Reviews and Complaints
business logo of LightUp

LightUp

Overview

LightUp has a rating of 4.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.

service
110
value
116
shipping
115
quality
115
This company responds to reviews on average within 4 days

Instant Feedback

3,237 reviews
+1
Sponsored message from LightUp
Free shipping on orders over $99! Shop now.
Buy Now
How would you rate LightUp?
grey star
grey star
grey star
grey star
grey star
Ohio
1 review
0 helpful votes
Follow Jeff G.
Unfollow Jeff G.
Send Message
Share Review
Report Review

Nice job
November 28, 2024

I was worried that it would not make it to my house without breaking. However, it did!

Date of experience: November 18, 2024
Danielle P. LightUp Rep
5 months ago

Thank you for your 5-star review! We are glad to hear that you had a positive experience from start to finish with our company.

Pennsylvania
2 reviews
0 helpful votes
Follow Dennis B.
Unfollow Dennis B.
Send Message
Share Review
Report Review

Rings covered up mistakes
July 22, 2024

Awesome. Whoever cut the holes in the slope bead board ceiling did poor job There were gaps around the old ring The new goof rings hid the mistakes.

Date of experience: July 12, 2024
Danielle P. LightUp Rep
10 months ago

Thank you for your 5-star review, Dennis! We appreciate your business and taking the time to leave us a review. Glad the product worked out for you!

New York
1 review
8 helpful votes
Follow TIMOTHY A.
Unfollow TIMOTHY A.
Send Message
Share Review
Report Review

Go somewhere eles
November 8, 2023

Ordered some lights, one was bad i wanted to exchange, but dont answer e-mails, don't answer the phone. They tell you to leave a message, i left 3 of them, but they never call you back, not worth it. Buy at a better company.

Date of experience: November 1, 2023
Jacob Y. LightUp Rep
over a year old

Dear Timothy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

New York
1 review
1 helpful vote
Follow Grandpa C.
Unfollow Grandpa C.
Send Message
Share Review
Report Review

Recessed Lighting
June 12, 2020

Everything was great: delivery time and quality of the product. When I opened up the box the recessed light were shipped in, I received both light that the boxes had some damage but not the shipping box. That tells me that whoever packed these recessed lights for shipment packed damaged boxes. This really should not happen because I am sure no-one would but something if the packaging of that item was damaged unless the price was discounted. The recessed lights themselves were not damaged and the one I installed work fine.

Date of experience: April 18, 2020
Pennsylvania
1 review
0 helpful votes
Follow Craig H.
Unfollow Craig H.
Send Message
Share Review
Report Review

Perfect for my 20ft flag
September 19, 2024

The item was very competitively priced and the delivery was super fast.

Date of experience: September 9, 2024
Danielle P. LightUp Rep
8 months ago

So glad to hear the solar light worked well for your 20ft flag! Thank you for your 5-star review!

Washington
1 review
2 helpful votes
Follow peter r.
Unfollow peter r.
Send Message
Share Review
Report Review

Ordered tubes and fixtures on July 30th, full credit card charge on Aug 1st, partial delivery after a week. Called and received another partial shipment soon after. Called again. Main part of order back ordered to mid October. Canceled remaining order. Hope credit card is actually refunded. Staff was pleasant but it is clear that Lightup has no stock and fills orders as stuff dribbles in to their warehouse. Should have checked on line reviews first. Shop elsewhere

Date of experience: August 29, 2018
Michigan
2 reviews
1 helpful vote
Follow GALE B.
Unfollow GALE B.
Send Message
Share Review
Report Review

Product was universal led tubes that work with or without a ballast. In addition the color was easily adjustable. Therefore the tubes can be used in a variety of locations.

Date of experience: June 5, 2024
Danielle P. LightUp Rep
11 months ago

Thank you for your review. We appreciate your business!

North Carolina
1 review
0 helpful votes
Follow WILLIAM F.
Unfollow WILLIAM F.
Send Message
Share Review
Report Review

Thanks for the great service!
June 26, 2023

Returned the light, but was not sure if it was the contacts or the bulb. You replaced the light and I still had the same issue which was light worked OK for a couple days then would go dim. You sent a new bulb and that appears to have solved the problem. Thanks!

Date of experience: May 27, 2023
Texas
1 review
0 helpful votes
Follow Nicholas J.
Unfollow Nicholas J.
Send Message
Share Review
Report Review

Great products and fast shipping every time.
July 18, 2024

This is the 3rd time ordering from light up.com and I have had nothing but great experiences with them. Great prices and fast shipping.

Date of experience: July 7, 2024
Danielle P. LightUp Rep
10 months ago

Thank you for your continued business! Appreciate you leaving us a review!

California
1 review
0 helpful votes
Follow CEWTS Y.
Unfollow CEWTS Y.
Send Message
Share Review
Report Review

What an amazing experience!
December 28, 2023

I have to be fully honest and transparent here; I never thought I would have such a pleasant experience buying some light bulbs! Wow, normally I would go to a big box store and have to deal with mopey retail workers who are butthurt about the choices that landed them in their positions but not with Light Up! On top of that, the price I paid was VERY handsome, especially when compared to the jacked up, predatory pricing of those orange and blue box stores. In an age of massive inflation and dirt service, LightUp served as a shining beacon of hope for humanity by providing excellently priced, quality goods that shipped quickly and arrived in excellent condition. Thanks, LightUp! In the words of the famous Terminator, "I'll be back."

Date of experience: December 20, 2023
Indiana
1 review
1 helpful vote
Follow DANIEL L.
Unfollow DANIEL L.
Send Message
Share Review
Report Review

Flagpole light
August 14, 2023

I'm a retired military policeman with 27 years of service and raised and lower flags a lot, when we bought are home, I had the ideal spot for a flagpole. The light I had was solar and I guess the batteries dyed. The new light is LED and it not only light up the flag, but part of my yard and it looks great.

Date of experience: July 14, 2023
Colorado
1 review
1 helpful vote
Follow William W.
Unfollow William W.
Send Message
Share Review
Report Review

Good service
October 8, 2022

I have purchased from LightUp for the past 5 years. The service has always been timely, the products are reasonable reliable and where there have been warrantee issues LightUp has always responded positively without hassles, shipping replacement bulbs quickly. I can recommend them and it's rare I ever do that on line.

Date of experience: September 8, 2022
Alabama
1 review
1 helpful vote
Follow Jesse Q.
Unfollow Jesse Q.
Send Message
Share Review
Report Review

I paid extra for the faster shipping and it still only came through as the original date for free shipping. It gave a notice that it would be slower delivery after making the purchase. It should have gave notice before making the purchase of faster shipping. Disappointed with that and am still waiting for a response back

Date of experience: July 1, 2020
Jacob Y. LightUp Rep
over a year old

Dear Jesse, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Arkansas
2 reviews
1 helpful vote
Follow Travis T.
Unfollow Travis T.
Send Message
Share Review
Report Review

My order shipped very quickly, and no surprises. I came here after an attempted order with the big online light bulb retailer with a number in their name. They told me 2 DAYS after ordering that 3/5 of the "In Stock" products I ordered were actually backordered and wouldn't ship for weeks. I came to LightUp and found the same products at a similar price. They shipped the next day. Will be shopping here again.

Date of experience: January 12, 2023
Florida
1 review
0 helpful votes
Follow RUSS R.
Unfollow RUSS R.
Send Message
Share Review
Report Review

LED T8 Glass Tube (4 -2 feet)
May 26, 2023

Excellent experience. Well packaged. 4 bulbs appear to be intact. Not yet installed. Fixture will need to be rewired for retrofit. Looks like excellent product. Called to add to order but order had already gone to warehouse. Recommended new order for more product. Thanks for good service.

Date of experience: April 26, 2023
Washington
1 review
0 helpful votes
Follow Kevin C.
Unfollow Kevin C.
Send Message
Share Review
Report Review

Nice fixtures, great prices, fast shipping
August 24, 2024
Updated review

I've been replacing high-bay lights in the warehouse. I get high bay lights with motion sensors for less than anyplace else sells just the lights.

Date of experience: August 14, 2024
Danielle P. LightUp Rep
9 months ago

Kevin - Thank you for your continued business and 5-star reviews. We look forward to fulfilling your next order.


Easy and affordable
March 14, 2024
Previous review

Easy and affordable

Date of experience: March 4, 2024
Illinois
1 review
0 helpful votes
Follow Ernest W.
Unfollow Ernest W.
Send Message
Share Review
Report Review

Great product
October 4, 2019

I received my lights but ordered the wrong color. Outside of that I received an unusual email from someone telling me I couldn't purchase the aforementioned items because they were not able to be bought unless it was a wholesale purchase. She also had my order information wrong and when I replied to her email about this shortly after I received an email saying that the items eventually shipped. It was fine after that.

Date of experience: October 1, 2019
Maryland
3 reviews
0 helpful votes
Follow Betty M.
Unfollow Betty M.
Send Message
Share Review
Report Review

Easy installation
April 8, 2020

Ordered some for our workshop and it was easy to remove the ballists in our old light fixtures and wire in the led bulbs. We like them so much that we will be placing another order for more of the same. They are nice and bright and exactly what we needed.

Date of experience: March 9, 2020
Oklahoma
1 review
2 helpful votes
Follow Billy T.
Unfollow Billy T.
Send Message
Share Review
Report Review

Nice product
June 4, 2024

Very nice product, easy to install although the hose clamps included are too large for my flag pole, it has a very nice bright light that envelops the pole and flags

Date of experience: May 24, 2024
Danielle P. LightUp Rep
11 months ago

Hi Billy - Thank you for your 5-star review!

Texas
1 review
1 helpful vote
Follow Timothy C.
Unfollow Timothy C.
Send Message
Share Review
Report Review

Bad bulb.
August 15, 2024

Received the bulbs. All but one worked. Will have to order more in order to have spares.

Date of experience: August 5, 2024
Danielle P. LightUp Rep
9 months ago

Thank you for your 5-star review, Timothy. We look forward to fulfilling your next order with us.