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LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,949
value
1,868
shipping
1,926
returns
1,508
quality
1,805
This company responds to reviews on average within 1 day
+1489
How would you rate LightInTheBox?
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Poland
1 review
0 helpful votes
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Zakupy
November 26, 2024

Dostawa według obiecanego hormonogramu. Przysłany towar zgodny z opisem i rozmiarem, dobry jakościowo, jeżeli chodzi o moją opinę jestem zadowolony, spokojnie mogę polecić innym.

Date of experience: November 26, 2024
Croatia
1 review
0 helpful votes
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Crvena zimska jakna
February 12, 2025

Krasna je,broj taman, 5XL.hvala vam, bili ste sjajni, samo tako nastavite. Bit ću vaš veliki kupac!?! Sretno vam i čujmo se!?🙋🌹😊😍🙏🙄

Date of experience: February 12, 2025
Turkey
1 review
0 helpful votes
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Not delivered
November 22, 2024

Below 3 packs were not delivered to me( because of a regulation revision at the customs of Turkey, which is not my fault and within the scope of your responsibility), I asked them to be sent to my son in Germany, you asked me to pay 50 % of order amount. Whay shall I have to pay 50 % of an order which I already paid!? On the other hand I agreed to pay the additional charge for cargo to Germany. You insisted on 50 % additional payment, then I demanded order cancel and money return. Pls return on my credit card asap. Order cargo no's are: LZ*******CN, LZ*******CN, RG*******CN.

Date of experience: November 22, 2024
LightInTheBox F. LightInTheBox Rep
6 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103240059 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Czechia
1 review
0 helpful votes
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Full satisfaction
August 30, 2024

I was always informed about the delivery status, goods is a good quality and good price. I did not faced any complication during order or payment process.

Date of experience: August 30, 2024
Switzerland
1 review
0 helpful votes
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Schneller Versand und gute Ware.
December 10, 2024

Die Garderobe ist wirklich toll. Gute Qualität und schöne Machart. Aluminium und nicht nur Plastik. Hätte ich zu dem Preis nicht erwartet.👍🏼

Date of experience: December 10, 2024
California
1 review
0 helpful votes
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Dress
October 25, 2024

I received the dress and its very pretty, but too small. I also ordered and received a hat but it was damaged, but I like it enough that I think I can fix it. So i'm keeping it. I have had correspondence with you about returning the dress. Your email says you have refunded the money even though you haven't received the dress back yet. I'm still waiting on a label to tell me how and where to return it? Please provide the return information. Thank you, Brenda

Date of experience: October 24, 2024
Netherlands
1 review
0 helpful votes
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Quality is disappointing.
July 19, 2024

The delivery is fine. Received on time. But the pads are not as good as the original Compex pads. I tried them out right away. After I made the skin on which I was going to stick the pads grease-free, I put the pads on the skin. It was immediately clear that the pads are not good. It felt like needles were being pricked. Moments later, they also came loose.

Date of experience: July 19, 2024
LightInTheBox F. LightInTheBox Rep
10 months ago

Dear Henny,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide the correct order number, so that we can target to arrange a solution as soon as possible?

The Order number provided by you 80333521, does not contain any Compex pads.

Sincerely
Megha
Customer Service

Italy
1 review
0 helpful votes
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Non perdere l' occasione
January 10, 2025
Updated review

Molto positiva. Prodotti ottimi. Anche mia moglie è molto contenta.

Date of experience: January 10, 2025

Molto contento
March 14, 2024
Previous review

Prodotti validi e prezzi giusti. La merce è arrivata per posta ordinata e precisa.

Date of experience: March 14, 2024
Kuwait
1 review
0 helpful votes
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I paid a very high price for clothings that i assumed it will be good for cold XMas period to discover it's light and not Suitable

Date of experience: December 10, 2024
LightInTheBox F. LightInTheBox Rep
5 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103274977 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Germany
1 review
0 helpful votes
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Perfect process
October 29, 2024

...after order several article the communication of the order process was perfect. Also delifery was fast enough. The articles themselves are also very cool and maybe there will be a next order in the future.

Date of experience: October 29, 2024
Canada
1 review
0 helpful votes
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Ma satisfaction!
March 18, 2025

C'était très bien, livraison rapide. Les robes etaient très belles et beau materiel.

Date of experience: March 18, 2025
Germany
1 review
0 helpful votes
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Preis-Leistung Verhältnis sehr gut
February 26, 2025

Preis-Leistung Verhältnis sehr gut, schnelle Lieferung, qualitativ hochwertig, es passt perfekt, ich bin sehr zufrieden.

Date of experience: February 25, 2025
Switzerland
1 review
0 helpful votes
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Weisse Jacke mit Beschriftungen
February 9, 2025

Sehr schöne Jacke. Sieht super aus. Die Grösse ist perfekt. Reine weisse Farbe. Gute Verarbeitung. Gibt angenehm warm. Ich bin sehr zufrieden.

Date of experience: February 9, 2025
France
1 review
0 helpful votes
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Superbe
January 8, 2025

Impeccable le rapport qualité prix est incroyable je suis super contente de ce site

Date of experience: January 8, 2025
Germany
1 review
0 helpful votes
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Mini Lights
October 12, 2024

This mini lights are so wonderful small and have a very nice light …very good 👍

Date of experience: October 12, 2024
Poland
1 review
0 helpful votes
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The best
March 18, 2025

Bardzo polecam, wszystko ok, przesyłka kompletna. Paczka dobrze zabezpieczona.

Date of experience: March 18, 2025
Spain
1 review
0 helpful votes
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En tiempo
March 18, 2025

Todo bien. Un poco grandes, pero es más culpa mía, así que nada a decir.

Date of experience: March 18, 2025
Italy
1 review
0 helpful votes
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Ottima esperienza
March 18, 2025

Migliore delle aspettative,facilità di utilizzo app,

Date of experience: March 18, 2025
Italy
1 review
0 helpful votes
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Soddisfatto
January 7, 2025

Per ogni acquisto le mie aspettative sono state soddisfatte

Date of experience: January 7, 2025
Connecticut
4 reviews
8 helpful votes
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Scam website
July 12, 2024

Paid for a pair of Cargo Shorts on May 30th. They said it was delivered on June 28th. Problem is, I never got it as it was delivered to the wrong address. PayPal refuses to refund my money. Stay away from LightInTheBox and PayPal.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2024
LightInTheBox F. LightInTheBox Rep
10 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102964774 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox