LightInTheBox

I ordered two separate shipments from LightInTheBox as gifts for my wife. The combined orders totaled $3,276.67 pesos. They were given to her about 10 days after delivery and unfortunately for various reasons she did not like about 80 % of the clothes. They were unused and in their original shipping bags, so I tried to return them. I was surprised at the refusal to accept a return.

At first LightInTheBox refused to authorize the return because more that 14 days had past. I argued that 14 days is not enough time when giving a gift on a specific date and told them to cancel my account.

Only then did they relent and tell me that they do not offer return labels for merchandise sent back but I could sent the clothes back at my own expense. The other limitation besides me paying was that I must send them through the postal service but not an express carrier.

I had already taken pictures of everything and packed them ready to ship so took them to the main post office in Puebla, Mx. There I was told the least expensive cost to return the items to LightInTheBox was just over $2600.00 pesos! This was less than any expected credit I would receive from LightInTheBox so I would come out ahead just disposing the clothes locally.

Temu, AliExpress and Shein are much more customer service oriented and on the few items I have ever had to return, they were prompt in handling the return. I have deleted the LightInTheBox app from my phone and will never use or recommend them to anyone in the future. I would advise using a different merchandiser such as Temu, AliExpress ot Shein

Ho effetuato il 12 dicembre il seguente ordine: Pagamento confermato - Ordine LightInTheBox.com #******* oggi 31 dicembre non l'ho ancora ricevuto. Guardando su "localizza" vedo che la consegna è stata fatta il 15 dicembre, com'è possibile se sul percorso dell'ordine si vede che al 30 dicembre è ancora in viaggio? Spero che anche con molto ritardo, alla fine arrivi; e anche un secondo ordine è già in ritardo, ma solo di un paio di giorni.
Chiedo gentilmente la cortesia di farmi sapere quanto altro dovrò attendere. Con questo chiudo e in attesa di una risposta, vi faccio gli auguri di buon anno, grazie.

Ordered a cardigan that looked knitted. Ad said it was patchwork. Unfortunately when it arrived it was printed. They have offered me a refund but won't cover postage. I have to pay that myself.