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LightBulbs.comReviews 723

3.4
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LightBulbs.com Reviews Summary

The company enjoys a strong reputation for its product quality and reliability, with customers frequently praising the selection, fair pricing, and timely delivery of items. The knowledgeable staff and effective customer service contribute positively to the overall shopping experience, often resolving issues promptly and earning customer trust. However, some reviews indicate concerns regarding shipping costs and occasional delays in delivery. Despite these minor drawbacks, the general sentiment reflects high customer satisfaction, with many expressing a willingness to return for future purchases and recommend the company to others.

This summary is generated by AI, based on text from customer reviews

service
95
value
108
shipping
110
returns
19
quality
109
Georgia
1 review
0 helpful votes
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Poor Customer Service communications
March 2, 2021

I purchased a highly desired large and expensive holiday fixture and it arrived in an open torned box which I reported on December 12. There were no instructions included and the brackets/ fasteners to attach the stand to fixture were missing. Customer service told me to contact FedEx to make a claim and FedEx told me claims must be filed by shipper. I followed up with Lightblubs.com for a return as the stand could not be attacked to the fixture. I never opened the bag of bulbs or installed them nor did I remove the zip ties from the fixture. It was too late to receive a replacement to enjoy for the current holiday season and the warranty was limited 1 year. It took customer service almost 30 days to finally respond and send me a FedEx return label on January 11 and Lightblubs.com deducted $41 for the cost of the return shipment. Customer service responses are limited to email communications and often they do not respond timely. The cost of the return shipment should not have been my responsibility as the box was missing an items to attach the bracket to the base as I recently confirmed with a neighbor whose sister-in-law has the same item.

Date of experience: March 2, 2021
Texas
2 reviews
0 helpful votes
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Informative Co.
February 26, 2021

Ordered my bulbs and they were not in stock. Lightbulbs continued to keep me abreast of the status of my shipment and when they would become available. I was in need of these particular bulbs and did not mind the wait. Received my bulbs in excellent condition. Will order from them again.

Date of experience: February 25, 2021
Italy
1 review
0 helpful votes
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Extra continental order
February 23, 2021

We made an order using LightBulbs.com from Italy. We had a wonderful experience, hoping to have more and more opportunities to continue business like this also in the future.

Date of experience: February 23, 2021
Arizona
1 review
0 helpful votes
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I loved the product
February 21, 2021

Delivery was super quick, thanks. The packaging was very well done and there was easy tracking. Thanks for all the proactive communication that was being done.

Date of experience: February 19, 2021
Texas
1 review
0 helpful votes
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Let there be light!
February 21, 2021

Needed a very specialized $7 oven bulb, these guys had it. While it was not two-day delivery, they were up front with the ship and delivery time, and then exceeded their estimate and delivered earlier! Plus their cost was 1/3 the cost of the two-day people. Would definitely use these guys again.

Date of experience: February 19, 2021
Texas
1 review
0 helpful votes
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HARD TO FIND...
February 20, 2021

I was looking for LED floodlights that were lower wattage, and was pleased to find them online because they were not available in local stores such as Home Depot.

Date of experience: February 18, 2021
Texas
1 review
0 helpful votes
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Very good customer service response.
February 13, 2021

I ordered some car bulbs and the package was returned to lightbulbs.com as undeliverable. I contacted them when I tried tracking the order and they replied instantly. They acknowledged the incident and sent a replacement immediately. The second shipment of lightbulbs arrived quickly and in perfect shape. I will be ordering from them again!

Date of experience: February 12, 2021
North Dakota
2 reviews
0 helpful votes
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I love everything I've gotten and I would do it all over again. Highly recommend to any one who needs to save some money... and who doesn't!?!

Date of experience: February 10, 2021
Arizona
1 review
0 helpful votes
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I ordered two e-thermostats from Lightbulbs.com and they processed the order quickly and shipped out just as fast. The package was not damaged and the installation went off without a hitch.

Thank you,
Steve

Date of experience: February 2, 2021
California
1 review
0 helpful votes
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Found Just What I Wanted
February 2, 2021

Adopted a arcade grabber machine with lots of little lights, half working. Found just the bulbs here.

Date of experience: February 1, 2021
New York
1 review
0 helpful votes
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Excellent in every detail!

I was looking for an unusual wall plate which was hard to find. Not available on Amazon! I found this company on the Internet, ordered the item, and received excellent Service in every respect. Good status information from their website, good assistance from their customer service person on the phone. Fast delivery with a low price for item And small delivery charge, end item arrived exactly as promised. Could not be more satisfied!

Date of experience: January 28, 2021
Wisconsin
1 review
0 helpful votes
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I needed a bulb for my grandparents slide projector from the 1950s so I could make copies of the slides from my childhood. I searched the internet for a reasonable priced replacement and found just what I needed at LightBulbs.com. The product was shipped and delivered in a reasonable amount for time.

Date of experience: January 26, 2021
Connecticut
1 review
0 helpful votes
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Great service
January 28, 2021

Package came sooner than expected. No damage. No complaints. I am very happy. Thank you for your prompt professional service. Will not hesitate to use again.

Date of experience: January 26, 2021
New York
1 review
0 helpful votes
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Great product
January 28, 2021

Ordered 2 Wi-Fi thermostats with Eversource applying a discount. They took a while to be delivered, but very happy. Price was great and communication was too.

Date of experience: January 26, 2021
Georgia
1 review
0 helpful votes
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My first time ordering from this company has been great! Easy to fund my bulbs, buy them, and they were delivered in the quoted time frame in great condition which is so important ordering bulbs... especially for my Christmas tree next year! Will use this company again!

Date of experience: January 21, 2021
Minnesota
1 review
0 helpful votes
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Our local electrical utility offered a Honeywell thermostat at a very reduced price which LightBulbs.com fulfilled. It appears the unit was in high demand and it took a while for LightBulbs.com to receive inventory to ship. Once shipped, the product arrived quickly.

I'll look at their site for additional products as a need arises, but overall happy with the order experience.

Date of experience: January 20, 2021
Vermont
2 reviews
0 helpful votes
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Needed a replacement circular double florescent light bulb assembly for bathroom vanity alcove ceiling light fixture. Lightbulb.com had what I needed. The replacement bulb was slightly different that the original (which was obsoleted), but I was able to easily adjust things so it fit without issue.

Date of experience: January 20, 2021
Arizona
1 review
0 helpful votes
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Good
January 20, 2021

Good work product delivered as promised I'm satisfied with this experience and will definitely order again

Date of experience: January 20, 2021
Connecticut
19 reviews
43 helpful votes
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Don't sell things you don't have.
January 16, 2021

They're holding onto my $48 for two weeks now because they sold something they don't act have in stock.

Date of experience: January 16, 2021
New York
1 review
0 helpful votes
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LED Bulbs
January 17, 2021

Great deal and they work wonderfully. It will be interesting to see how they improve our electric bill.

Date of experience: January 15, 2021

From the business

Shop Light Bulbs, LED Lighting, Halogens, Compact Fluorescents, Christmas Lights, Lighting Fixtures and Ballasts at LightBulbs.com.


lightbulbs.com
Founded in 2008
Maple Grove, Minnesota, United States