Overview
Lensabl has a rating of 3.8 stars from 5,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
Instant Feedback
Experience was generally good and lenses were great but took over 4 weeks.
Sent sunglasses in for progressive lenses. Process was simple and affordable. Would use again.
It took six weeks for a round trip lens replacement service.
Fast and amazing job done the vision through my lenses is spectacular!
Excellent quality lenses and boxing. Came out exactly how I wanted them to.
Just received my glasses and I love them! Thank you
Problems with double orders, lost frames, timely shipment.
Better then I expected. Lens came out perfectly and fit in amazing
Took awhile for my difficult scrip. But they came out fantastic! Great job
Good communication but glasses came not as ordered so a waste of my money
This was an easy process and came back very quickly.
Took a little longer than expected, but arrived in good condition
The Lensabl process is smooth and delivers high quality products.
I never received my glasses or any notification of shipment delivery.
No communication. Lens still not right after a redo.
Love my new prescription shades. They came out perfect. Look like original lenses.
Customer service was good and helpful. I will use their site again
Hi, Maria!
Thank you for your feedback! We appreciate your input and are pleased to hear that you had a positive overall experience with Lensabl, including good and helpful customer service.
Your comment about the speed is noted, and we'll continue to work on improving our processes to serve you better in the future.
If you decide to use our site again for your eyewear needs, please don't hesitate to reach out if you have any questions or require assistance. We're here to make your experience as smooth as possible. Thanks for choosing Lensabl!
Upgrade your vision today at lensabl.com
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- Chicago, Illinois
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Danny!
We apologize for any communication issues and the inconvenience you've experienced with your lenses. Your satisfaction is important to us, and we'd like to ensure your lenses meet your expectations. Please reach out to our customer support team at support@lensabl.com or call us at 1-800-984-5367, and we will work to address and resolve your concerns as quickly as possible. Your feedback helps us improve our services, and we appreciate your patience.