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Lensabl

Overview

Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.

service
1,051
value
581
shipping
569
returns
242
quality
560
This company responds to reviews on average within 0 days

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5,696 reviews
+344
How would you rate Lensabl?
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Illinois
1 review
0 helpful votes
Follow Paul K.
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Lensabl cut out the pesky middle man that is the modern optometrist and allowed me to turn cheap plastic frames that l purchased on Amazon into a work of art that my nose has the privilege of hanging.

Date of experience: October 16, 2024
New York
1 review
0 helpful votes
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Easy. Efficient. Good product.
October 25, 2024

Easy to order. Hot the box to send my glasses quickly. Got updates then boom! Glasses were here.

Date of experience: October 15, 2024
California
1 review
0 helpful votes
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Love Lensable
September 21, 2024

I have ordered replacement lenses for my glasses several times from Lensable, they always do an excellent job. Super easy website to use and very fast turnaround!

Date of experience: September 11, 2024
Texas
1 review
1 helpful vote
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Affordable quality lenses
September 3, 2024

Needed new RX lenses for my Holbrook frames and lensabl made it happen. Affordable service, quality product, and fast turn around time. Sent my glasses back with a new case also. Will order again

Date of experience: August 24, 2024
California
1 review
1 helpful vote
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Easy and efficient
October 18, 2024

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

Date of experience: October 8, 2024
Oregon
1 review
0 helpful votes
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Ordered 4 months ago, haven't received
April 23, 2025

I ordered lenses for a Viture VR glasses insert in January, and am still waiting in April! Lensable keeps telling me that the frame isn't available right now, the frame is $13 next day delivery on Amazon, total BS.

Date of experience: April 12, 2025
Ohio
1 review
0 helpful votes
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Worst optical experience ever
April 21, 2025

You guys sold me frames that you didn't have in stock, I payed for for expedite shipping literally for nothing. When buying the frames I got offered to add RX lenses, I passed on it, later on, and few days later, I decided to move forward with lenses and return the frames for the service that you offer for lenses to my surprise you guys decided that the frames that I bought from YOU and offered lenses for, were not elegible for your service. After sent you an email someone said they will do it. Days later a different person email me saying you guys couldn't do it. Still took my money for shipping. Everytime In social media in a group for Ray Ban Meta, if someone mentions you company, literally had a bad experience like mine, and if someone mentions your company as an option to get your services I basically tell them my experience making sure they don't have a similar experience like mine.

Date of experience: April 11, 2025
Florida
1 review
2 helpful votes
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They're supposed to send you contacts every 90 days and its AWLAYS late. Literally you don't get what you pay for or what they advertise. And to be honest... many of these positive reviews are ABSOLUTELY generated by AI. Simple sentences which say the same thing over and over. Go to trustpilot, go to Reddit, everyone including myself hates this company. Avoid at all costs.

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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The glasses have writing on the lens
April 21, 2025

I was not told that the glasses will have lettering on the glass before ordering. I want a full refund.

Date of experience: April 1, 2025
Henry H. Lensabl Rep
2 weeks ago

All progressive lenses come with faint engravings that serve as alignment guides for the prescription. These markings are a standard part of the lens manufacturing process and cannot be fully removed. While they are designed to be subtle and not interfere with vision during everyday wear, they are necessary for ensuring proper functionality.

Maryland
1 review
0 helpful votes
Follow N C.
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I looked at the raving reviews for Lensabl and decided to send in my favorite pair of sunglasses to get prescription lenses. The lenses were just a dark, basic black. Non-polarized, easy enough. I paid to have the custom color to match my old lenses since I didn't want a change in the color at all. I got back my glasses ruined. The lenses look like tinted glasses? Not dark at all. No protection from the sun when you're outside. They're also this odd blue, grey color. Lensabl does not offer refunds so I am now out the money on the original sunglasses, out the money for the prescription lenses, and had to pay to reorder my original sunglasses since the new ones were unwearable. PLEASE save your money and do not order from this company since they are unwilling to refund when glasses are ruined.

Date of experience: January 19, 2025
North Carolina
1 review
0 helpful votes
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Lensable charged hundreds of dollars and cannot even provide usable lens after remaking the order. I really liked my Oakley clubface frames model OX3102, so I then ordered the same prescription at GlassesUSA.com with immediate excellent success. It is clear lensable does not have the expertise to provide a quality product. Even after re-making the order.
Lenable offered to make the SAME order AGAIN for $151.50, which INCLUDED a 25% discount. How many of you reading this, believe lensable would have magically made this right the THIRD Time? I had already paid over $200 plus lost TWO MONTHS as it took three weeks the First Time from 1/1/2025 to late January and THEN the SECOND lens was received 2/25/2025! I lost hundreds of dollars at lensable and yes I will never order from lensable again.

Date of experience: January 1, 2025
Rhode Island
1 review
1 helpful vote
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Excellent replacement lens option
October 18, 2024

When I placed my replacement lens order, I appreciated having the option of Lensabl sending me a shipping box. When my order was completed, my new lenses and frames arrived beautifully packaged in a new eyeglass case, along with a cleaning cloth and spray. Overall, an excellent experience and service. Thank you Lensabl!

Date of experience: October 8, 2024
New Jersey
1 review
0 helpful votes
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Still Not Right
October 24, 2024

Progressive sunglass lenses way off and the remake was equally off. I suspect the lens prescription simply won't work with the size/shape of the lens that fits the frame. Not sure where to go from here.

Date of experience: October 14, 2024
Washington
0 reviews
1 helpful vote
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Lensabl is my happy place!
October 15, 2024

Lensabl offered me the services I needed when my prescription changed. I love my frames I had and really didn't have the money for new frames of the same designer. My local Optometrist was able to swap my lenses out but it would cost over $100 to do that. 😔 Lensabl were not only able to swap my lenses out at half the cost but also shipping was free and I received my glasses in a nice new case with cleaning solution provided! What a great deal! Thank you Lensabl!

Date of experience: October 5, 2024
New York
1 review
0 helpful votes
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BEST SERVICE EVER
October 22, 2024

Fast sending and delivery time, gave me my old lenses and a new protective case with lense cleaner and cloth. They tightened my glasses and they are so perfect with the new lenses I specifically asked for. I definitely would go through them again!

Date of experience: October 10, 2024
Colorado
1 review
0 helpful votes
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Pretty... pretty good
October 7, 2024

Overall, it took 2 weeks from shipping to receiving my glasses back. So far the new len's seem pretty nice and of good quality. I think it was about $75 less than what my local eyecare place was offering for lens replacement. No issues at all throughout the process.

Date of experience: September 27, 2024
Indiana
0 reviews
1 helpful vote
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Vacation glasses
October 16, 2024

My husband and I are headed off to our honeymoon and a few years ago I lost my favorite pair of glasses so I was hoping to get a prescription pair for this trip. Ordering was incredibly easy and even tho there was a hiccup with the production I still received perfect sunnies and I cannot wait to wear them all the time

Date of experience: October 6, 2024
Netherlands
1 review
0 helpful votes
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Attentive customer service
October 4, 2024

Overall great experience! The new lenses are great, they were shipped in a nice case. Customer service was responsive. Would give 5* if the shipping process was faster. Took over a month to get my glasses back

Date of experience: September 24, 2024
California
1 review
0 helpful votes
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Pretty Good
October 6, 2024

I am pleased with the final product. For some reason it was held up and had to be processed a second time. The website did not track any of the work on the order so that was frustrating, not knowing where it was in the process until it shipped.

Date of experience: September 26, 2024
Georgia
1 review
0 helpful votes
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Good experience
October 4, 2024

I ordered my lenses online, but had to email for the box in order to have my frames shipped to them and they could be outfit with the lens. Other than that was an easy process and glasses met my expectations.

Date of experience: September 24, 2024