LegalZoom

Professional, clear and beyond helpful. Complete understanding of packages and options. Even consulted a manager to make sure she was not giving antiquated information as it pertained to California.

Felt assured about next steps and variables to getting the best services from LegalZoom.

I don't know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom :)

They changed the UI. Overall I've found their services to be very helpful in starting my own business, but the new UI is so bad it's almost impossible to navigate to anything they you need. Additionally, a lot of their links are broken or aren't working properly.

Get it together LegalZoom. And fire whoever you paid to make this god-awful new website.

I wanted to start a "casual" Small business and just really wanted a little help with some questions from lawyers. They offered unlimited 30 minute consultation for a month. That was all I really needed to get my LLC for a small side business that I swatted to start. Great price and amazing value. I would have rather had something like 4 30 minute seasons in 3 months because I did need a little more help after that month but I was happy what service I did have as it resolve 95% of my questions.

I've spoken to multiple reps over the past 2 weeks and I must say every one has been a pleasure to work with. The latest was Michelle, who not only researched and found missing documents - three rolled into one but listed separately in the "documents to sign" section - but also took careful note of the confusing aspects of the website as I was seeing it. The status of one order was shown as a combination of a) "In Process" (top right) b) "Ready to download" (middle right) c) "Order Printed and Shipped" (middle left) d) "Ready for Download" (lower right) and "Order received... and will begin processing it shortly." (lowest right). She acknowledged this looked like a bug and would pass it on to the appropriate team. I'm still waiting for some transfer of title documents from GOdeeds to show up, but otherwise have been very happy with the experience overall.

I had a subscription that I hadn't used and forgot to cancel it after months, I was charged for another 6 months and the day I as charged I called to get a refund. They said they do not issue refunds and would not gibe me my money back even though it was a complete accident. They do not care about their customers and only care about making $. That is not how you run business and I cannot or will not put money into a business that does this. It is unethical

Most States and the IRS have web interfaces for all the filings you need to do that are a thousand times more user friendly than what you will get from legalZoom. Except for sales, you will never get to talk to anyone in customer support, so don't count on getting any help. Not worth it. See screenshot of last support call hold time. I gave up after 80 minutes.

Terrible customer service, could not get answers on many questions when I was setting up my business. Once business was dissolved, they kept charging for services for 2 years, had to cancel the credit card to make it stop and then 3 years later I get a letter from a collection agency!

Incredibly expensive tax preparation for small businesses hidden behind a deceptively worded "monthly" fee you can only cancel once a year. And if you ever do cancel they may refuse to do the taxes you already paid them for.
Incredibly unresponsive customer service. It would probably be easier and faster just to do your own taxes. Basically a scam, do not use.

Legalzoom did not file trademark - claims it was a mistake on customer for requesting the wrong document and they no longer do those filings. Held onto money for almost a year without reaching out via email or to reach customer by phone. Terrible service.