I ordered and received confirmation on April 21,2023. The support page states that orders are "shipped within 24-48 hours after the order is confirmed". I attempted to follow-up on the status of my order several times with no success. I received the confirmation email at 4:05pm EST on Friday, 4/21/2023 and when I wrote this statement, it was 10:15am EST on Monday, 5/1/2023. I sent the vendor an email on Wednesday, 4/26/23 at 12:30pm EST which was answered. I attempted a Facebook direct message on Thursday, 4/27/23 at 10:14am EST which was never answered. I attempted (four times) to call the customer service number [*******533] (4/27/23 at 10:11am EST, 4/27/23 at 3:59pm EST, 4/27/23 at 4:25pm EST and 4/27/23 8:45pm EST). The call rings to an auto-attendant stating your call will be connected to a representative and then immediately a recording comes on stating that there is nobody available at that number and disconnects. I look at my order history and as I wrote this email, the order continued to show unfulfilled. My order status didn't change until I sent an email and informed them if I did not get an update or notice the package was shipped I would dispute the charges.
Quick and easy purchase, no problems! Light looks nice and fit was good
I will buy more items from you guys thanks I am very satisfied
It was a little confusing because of my error when placing my order.
Dear Jamie,
Thank you for reaching out and sharing your experience with us. We're glad to hear that you found our prices fair. We understand that mistakes happen, and we appreciate your understanding. If you need any assistance or have any questions, please don't hesitate to contact us. We're here to help! Thank you for choosing our business.
Thank you, got my order delivered in a week and in good condition
Easiest thing to do with no experience at installing lights on bike.
Dear Lester,
Thank you for your feedback! We're glad to hear that your experience with us was convenient. If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support!
Everything was quite easy.Was very happy with the cover.Thank you
Dear Lowell,
Thank you for your feedback! We're delighted to hear that your experience was smooth and hassle-free. If you have any further questions or need assistance, feel free to reach out to us. We're here to help!
I am not able to connect the lamp, because it did not come with the cable & plugs
Easy and fast order and delivery. Easy to install and looks great.
Dear Edward,
Thank you for taking the time to leave us positive feedback. We're thrilled to hear that you had a great experience with us. Your satisfaction is very important to us, and we are committed to providing you with the best possible service. We appreciate your business and look forward to serving you again soon. Please don't hesitate to contact us if you need any further assistance.
Fast shipping, as described on the visual side. Have not had a chance to install yet.
Dear Stephen,
We appreciate your positive feedback! It means a lot to us. Our team is dedicated to providing excellent service and high-quality products. Thank you for choosing us, and we look forward to serving you again soon. If you have any questions or need assistance, feel free to reach out.
Quick and easy, only thing I had to extend power and ground cables for access to battery
Excellent customer service and products. They go above and beyond to help you find what you want!
They worked as advertised and had no problem with installation
Dear James,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
They replaced my lights very much appreciated thank you for great service
Dear Chad,
Thank you so much for taking the time to write us a glowing review! We're thrilled to hear that you had a wonderful experience with our product. Our team is dedicated to providing exceptional service and we're delighted to see that our efforts have paid off.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!
Came on time an they are great lights and great customer service
Easy installation did both our jeeps the look is awesome.
Dear Jim,
We're delighted to hear that you found the installation process easy and that our product enhanced the look of both your Jeeps! Thank you for sharing your experience with us.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Excellent product and fast shipping. Very responsive on all inquiries..
Dear Matt,
Thank you for your kind words and positive feedback! We are delighted to hear that you are satisfied with our products/services. Your satisfaction is our utmost priority, and it drives us to continually improve and provide the best experience for our customers.
We truly appreciate your support and loyalty. If there is anything else we can assist you with, please don't hesitate to let us know. We are here to help!
Found the item I was looking for and the response was very good,it was shipped out right away
Dear Ron,
Thank you for your wonderful review! We're delighted to hear that you found the item you were looking for and that our response was prompt. Our team works hard to ensure that we provide a seamless and efficient experience for our customers. We're glad to know that your order was shipped out right away, as we strive to process and dispatch orders as quickly as possible. We appreciate your feedback and your support. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we hope to serve you again in the future.
Son buena luces, me gustan en especial en la noche iluminan bien
Dear Olman,
Thank you so much for the glowing review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide exceptional service and it is always rewarding to hear that our efforts are appreciated. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future and continuing to exceed your expectations. Thank you for choosing us and for taking the time to share your feedback. We truly value your business and are grateful for your support.
Overview
LED Factory Mart has a rating of 3.7 stars from 741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Cheyenne, WY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lee Williamson,
Thank you for taking the time to deliver positive feedback on your experience.
With your encouragement, we will continue to improve the high quality and commodity innovation route. We hope you will accompany us on the way in the future.