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LaptopScreen

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Canada
1 review
0 helpful votes
Follow Russ B.
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Screen was defected would resolve the problem without making me pay more. Screen had defective pixels of bright light in the middle of it. I'm betting they will delete my negative review anyway to get a false positive rating on their feedback.

JUNK

Date of experience: January 29, 2016
Ellis B. LaptopScreen Rep
over a year old

LaptopScreen.com guarantees a working replacement or your money back!

We will exchange any screen not up to the expectation of the customer. Customer did not contact support - customer submitted a PayPal dispute for something that usually requires a simple call or a support ticket note.

Customer was offered an option for discount, refund or exchange. Customer demanded free product to be send before they send back the unwanted item; as this was customer’s first order, not a pre-established relationship and because customer has decided to file a dispute with PayPal as their first step to obtaining resolution, the request for a free product was declined.

Customer accepted a discount on the transaction and closed the dispute. Customer is welcome to send their 1 dead pixel LCD back for a warranty exchange at any time during the 3 years from the day of purchase.

Also, we do not have an ability to “delete reviews” - all of our published reviews are from genuine paying customers - the positive and the few negative ones.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free: 1-855-630-1111

Pennsylvania
1 review
0 helpful votes
Follow James S.
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Wonderful Service
October 19, 2015

Great price, arrived without any damage, exactly as described. Payed for overnight shipping for $30 and received it that next day. Would recommend.

Was offered $20 to create a video on how to install my screen, which is very reasonable, however I'd rather see legal documents before doing work for money.

Date of experience: October 16, 2015
Canada
1 review
2 helpful votes
Follow David H.
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Ordering process was very simple and the product arrived promptly. Appears to be very good quality. Overall, I am very satisfied with my laptopscreen.com experience. Will definitely buy from this seller again, if needed.

Date of experience: October 23, 2013
Arizona
1 review
0 helpful votes
Follow a b.
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No problems here
August 17, 2017

Went online to search for screen, shown 3 different items, all with the same description. Contacted the service desk. Not over the top friendly, must be having a bad day. Turns out all three where the same item, just different item numbers depending on how it was searched for. Not real efficiently done. Screen arrived before expected, installed easily, laptop started up with no issues. Has worked now for about a week with no problems. Could use better customer service and better listing of items to eliminate confusion. Dimensions were not accurate in the description, but was actually the correct size. Other than that, I would buy again. Hopefully, I wont need to, though.

Date of experience: August 17, 2017
New York
1 review
0 helpful votes
Follow Boll L.
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This site makes it easy to find the right screen, as they've got every laptop model known to man listed and show where the mounting points/connector are to make sure you're getting something that fits.

I've made two orders myself and have been pleased - prices are good and shipping is fast. I used to work at a computer repair shop that ordered frequently, which meant we got a sizable discount on each screen - a few orders had problems, but were usually resolved quickly.

Date of experience: February 1, 2016
North Carolina
1 review
2 helpful votes
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Looked at a few different sites before deciding to use LaptopScreen. The thing that led me to choose them were the buying tips and video tutorials.
Check out was easy. Delivery was fast.
My only complaint is that the screen I purchased has one teeny tiny white spot. Literally about the size of a pixel.
I won't send it back because the flaw isn't super annoying, but it would have been nice if it had been inspected before being shipped out.

Date of experience: October 13, 2014
Ellis B. LaptopScreen Rep
over a year old

Thank you for your review Tim.
Please note, your screen is covered by our 3 year warranty - if you do decide to exchange the screen, you can do so with-in the 3 years - simply contact our support department at www.LaptopScreen.com/support/ and send them a picture of the spot.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111

New York
1 review
0 helpful votes
Follow Jon S.
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The screen, replacing a cracked one, shipped quickly arriving ahead of schedule. It was an exact match and the site made it easy to ensure that. I'm pretty familiar with basic hardware replacement but found a great video online for my exact model. The only complaint I had was one tiny spot of pixel(s) dead. Super tiny and the company states they would still replace it which is better than Dell would do for the size. If it gets any bigger, the lifetime protection on defects will get it replaced again.

Date of experience: December 21, 2020
Canada
1 review
3 helpful votes
Follow Dave F.
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Ordered my 17inch Acer screen for 100 bucks. Was quoted 300+ from store for repair. Got my parcel in the mail fast. Installed it and it has 1 dead pixel. Asked about replacement and they tell you to "buy" a return label for 15 bucks. Then a new fully tested one will be sent to me. Started reading this site. Thinking now I can just live with the one annoying bad pixel. Oh darn. 2/5 stars for this company.

Date of experience: April 28, 2011
Ohio
1 review
0 helpful votes
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Dell Inspiron 5520
May 14, 2018

Ordered screen with prompt help from support chat.
It arrived quickly in well cushioned box.
Installed with no issues and works great.
Will order any future screens from the company.
Also price was better than everywhere else that I checked.

Date of experience: May 13, 2018
Massachusetts
1 review
0 helpful votes
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This company is Lit!
January 26, 2019

Simply stated, quality product supplied in a simple manner at an affordable price and delivered on time with the best follow up after the sale. Great job!

I will consider using your company again when a need arises and refer others to you if needed.

Date of experience: January 24, 2019
Ohio
1 review
1 helpful vote
Follow Cindy H.
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The replacement screen I ordered was a perfect fit and works beautifully--took less than 10 minutes to install (thanks to video tutorial). Arrived right on time also. Would definitely order from LaptopScreen again! Thank you!

Date of experience: January 26, 2016
Israel
1 review
0 helpful votes
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I am very satisfied.
March 24, 2021

I am very satisfied with the work of this store. Huge selection, everything is accessible and understandable.
Excellent communication skills, great information content.
Quality packaging and delivery.

Many thanks.

Date of experience: March 23, 2021
Canada
1 review
0 helpful votes
Follow Eric D.
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Replaced a Dell G3 15 inch screen with the one bought from LaptopScreen. Replacement was identical and worked on the first try. After a close inspection, I didn't find any dead pixel. Really happy about my purchase!

Date of experience: November 25, 2019
Iowa
2 reviews
20 helpful votes
Follow B V.
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I found laptopscreen.com website one of the few that actually sell you something of high quality for the best price, provide video to do it yourself along with other great info such as fixing pixel problems, appears to have great customer interaction and support while shipping screens with proper protection in well secured boxes properly marked "fragile" within the time frame indicated. I will recommend this company to anyone needing any of the products they provide!

Date of experience: February 12, 2013
California
1 review
1 helpful vote
Follow Mark W.
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It was easy to determine what I needed. I saw that they provided video installation instructions. I felt confident placing the order. All at a low price than expected. Arrived on time. And i had installed it quickly with no mistakes as a result of videos. Never did one before. Now I keep an eye out for 'broken' laptops, so I can do it again.:-)

Date of experience: March 29, 2012
Georgia
3 reviews
2 helpful votes
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Awesome service!
April 19, 2012

Awesome service! Broke my screen a few months back but I put it off for quite some time thinking it would cost me an arm to have it replaced. But now, the screen looks brand new and we replaced it ourselves within about 30 minutes! There are youtube videos that take you step-by-step through the process! Definite two thumbs up!

Date of experience: April 19, 2012
Washington
1 review
2 helpful votes
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OK I'm a first time reviewer... but how often do you need to replace a laptop screen if you're not a repair shop? You'll probably never hear from me again (unless my five-year-old gets careless again). I bought from laptopscreen.com after searching the internet. They were a little more expensive but guaranteed 'no dead pixels' which is what I expect from a screen. My screen was shipped promptly (4 days total) and worked perfectly. That's five stars in my book... Yes... I received an ~invitation~ via e-mail soliciting this review. So what?... I'm a happy customer;^)

Date of experience: June 29, 2012
New York
1 review
0 helpful votes
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Easy fix for my acer
October 17, 2017

Had trouble with finding the rite screen until I watched one of the video's that explained where to find the model number. Shipping was fast and install easy. Saved me from having to pay a Tech. Great site all around.

Date of experience: October 16, 2017
New York
1 review
0 helpful votes
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Great customer service
February 18, 2024

I want to point out that this company has amazing customer service. I called and all my questions were answered, a few days later I received the screen in perfect condition.

Date of experience: February 16, 2024
California
1 review
2 helpful votes
Follow al b.
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Overall, these people were excellent: they have good prices, easy online ordering, attentive technical support, prompt delivery. The product arrived in great shape. The only glitch was some confusion over the correct model number to be ordered, but their online support cleared that one up quickly and cheerfully. The very best thing about these guys is their online instructional videos. That's the reason I ordered from them in the first place. I watched the video a couple of times, followed their instructions, and now my Mac has a beautiful new screen that works.

Date of experience: October 17, 2012

Overview

LaptopScreen has a rating of 4.4 stars from 2,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaptopScreen most frequently mention great price, fast delivery and perfect condition. LaptopScreen ranks 1st among Laptop Screen Repair sites.

service
166
value
184
shipping
185
returns
43
quality
177