Overview
Lamps Plus has a rating of 4.7 stars from 1,172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality and great selection. Lamps Plus ranks 1st among Lighting sites.
Instant Feedback
I have ordered ceiling fans, lamps, landscape lights and bulbs. They have delivered quickly and assisted if I needed and truly easy to shop with and they provide a great value!
The lamps are
great and work very good on the bedside tables. They were packaged very well. As someone had stated, they are brown not bronze but they look good anyway.
Hello Jane, glad to hear to are happy with your table lamps!
The item came neatly wrapped, very careful, and the picture is exactly what I wanted
We appreciate hearing from your! We're pleased to know the order was delivered without issue.
Your site was very easy to navigate & gave me a lot if information. Your lighting is top quality & I had a lot to choose from. The order process is very efficient & my delivery was speedy.
We are happy that you had an easy time navigating the site, we appreciate your feedback.
Replaced old fixtures with new. My entire experience, from shopping online, ordering to having to return one fixture was fantastic. I really love doing business with Lamps Plus.
Thank you for choosing us for your fixture needs!
I ordered a fan and the wiring did not work correctly so I returned it. They charged me $50 for the cut wires and $50 in extra shipping. Horrible customer service
We're very sorry to hear your ceiling fan was experiencing issues and a return was needed. Our return policy for installed products with cut wires will be subject to a $50 USD. However, if the item is having an issues, we're happy to reach out and troubleshoot the concerns or provide you with a free return label. We would like the opportunity to review this further and reach out to you directly with additional information. We apologize for any inconvenience and appreciate your patience.
The lamp I ordered was an unboxed lamp. It came broken. To return was going to be too expensive so I fixed it myself. I would not recommend buying unboxed as it is expensive to return when they come broken.
We’re very sorry to hear you order arrived damaged. We stand behind our Open Box products and assure you if there is any damaged or defect you will not be responsible for any return shipping fees. Please allow us the opportunity to look into this issue and make things right. We have opened a return and would like to hear more about the issues you’re having. Please contact us at Ratings@lampsplus.com.
I do love the look of my new lights. Unfortunately one of them was scratched when it arrived. The representative offered me $25 to keep the light and because I was on a time crunch I accepted the offer.
Thank you for sharing your experience, and we are sorry to hear about the scratch.
Ordering was not a problem. However, the product we received was not like the one pictured. The leaves are at angles that are not attractive at all. I have tried to communicate with Lamps plus, but have not been able to get a response.
Good. I'm waiting for installation for full effect. Thank you
We're glad to hear you like the look of your item!
I am very pleased with my purchase. The added benefit of the lamp being on sale was appreciated. The style and color adds some style to our bedroom.
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
I was a little concerned about order bronze lamps since the hardware on my bedroom set is brass. They look great. The bronze is dark.
Hi Nancy, thank you for the positive feedback! We are glad you like your purchase.
Easy to use website, pictures were accurate. Product arrived in timely fashion
I've bought almost every light fixture in my home from LampsPlus and am very satisfied with their service and products. Very good customer service. I love the Possini brand.
I recently ordered 3 lamps...a matching pair of glass table lamps and another table lamp with a glass shade. All three arrived as scheduled in perfect order.
We're so happy to hear that! Thank you for shopping with us.
The shades were as described and good quality. They were delivered quickly and packed well.
We're happy to hear you're satisfied with our service!
These lampshades are beautiful and so well-made for the price. They were really well packed and arrived in perfect condition. I love them!
We appreciate the feedback, thanks so much!
Easy to purchase online, Fan arrived quickly and was easy for electrician to install
Shipping was fast. Everything was packaged well and great quality.
Thanks for the feedback! We're glad to hear you were satisfied with our delivery.
They have every lamp imaginable! Whatever your taste is in lamps, you will find it here. Highly recommended.
We're so glad you found what you were looking for! We hope you shop with us again.
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- Chatsworth, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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