I received the product timely and the sparklers seem to work great. I was not impressed with the boxes once I opened the package. It appeared to be a really old product and for the price I paid (especially shipping) I was expecting something quite different than what I would buy at a local fireworks shop off the highway.
I have tried to email the customer service email about a return twice now and no one has reached out to me. I emailed at the time that I placed the order, saying I ordered the wrong item and would like to cancel my order and then again after I received my order saying I would like to start a return as I don't need the item and I have not even opened the package. No one has returned my email.
I needed a pour spout for my champagne gun. I couldn't find it on the website or any other website. I started a chat and the person had a link in seconds. Still not sure how I was supposed to find through the site.
It was disappointing that a $9 rubber piece had over $10 shipping for regular delivery!
I traveled for a friend's birthday and I had these delivered to the hotel. They were a big hit and made my friend's 40th even more memorable! He was very surprised and it was a great addition to the party. Would definitely buy again!
Great first experience with you guys.
We are a custom cake bakery and one of our customers wanted a fire breathing dragon. It worked great with your sparklers! I would attach a photo if we were able. There's a picture on our Facebook account.
Thanks,
Virginia's Cakes
VirginiasCakes.com
Facebook: virginias cakes and more llc
I put the wrong address on my order, I called and left a voicemail, you guys changed it immediately and shipped it out, I called again and a very nice lady went and found my order and confirmed the change of address.Thanks amazing customer service!
Well I was frustrated with the website. Even though I clicked in for the 10% entered my email I never got it. Then after double checking the order online before submitting it, for some reason the order was getting taxed and shipped to the billing address NOT the shipping address that I entered.
So then I called first thing in the morning to get it adjusted. I told the person my frustration with the website and that the price would be lower based on the new shipping location and that I never got the 10%. He didn't care or offer anything to address these issues. He just changed the shipping location and that was it.
I was provided no refund or change in price. This is poor and unsatisfactory. Your company over charged me on 2 different accounts (shipping/taxes and not given the 10% off that was offered on the site). While this is a small amount of money...it's the principal of the matter. If you are going to cheat a new customer on a few dollars why would I come back and trust you with a larger order?
Easy but the estimated delivery time was off by 6 days which, really hindered my Labor Day weekend events.
I ordered the sparkle for my birthday party and it was the highlight of the day. Everyone kept asking where I bought it from and I happily referred it to them.
The ordering was very easy. The products were delivered very quickly! We haven't had the wedding yet, but are looking forward to a great send off with the sparklers. We did test one to see how long it lasted, and it lasted 2 minutes and 45 seconds which is long enough for us but not the four minutes that were advertised, so you may want to adjust that promotion.
Hi, I order two purple bombs for a gender reveal and one smoke bomb exposed with blue smoke instead of purple. What a surprise. She was having a girl even though her big balloon pop was purple, that was very disappointing
Placed order on December 22. Tracking shows that the shipping label was not created until December 26. Did not receive product until January 2. Very frustrating to pay $10 in shipping costs and not receive my product in the time it was promised. For the company to wait four days until after my order was placed to prepare the order is poor, lazy service.
On checking out I was told UPS would be shipping for $11.95. But it was shipped first class USPS. Not even priority mail. I feel I was waaaaay overcharged for shipping being well away my package was around $4. To ship and there was no 'packaging'. Also we have problems with getting our packages via USPS and it took 2 postal people who kindly went out of their way to make sure we received these sparklers in time. I placed the order because I could choose UPS shipping! The boxes came crushed:(
I contacted king of sparklers and never received a response. I will buy from another company from now on. Customer service goes a long way, but the silence, avoidance only confirms the sketchiness of this company.
I ordered two sparkler numbers, received them in a timely manner, though cost of shipping was outrageous. I needed them for a 40th birthday celebration so went ahead and paid the shipping. Unfortunately the night of the party, one of the numbers would not light. What a disappointment! I contacted customer service at least a week ago and have heard nothing back.
I am very unhappy with the poor quality of your champagne gun. It is made out of flimsy plastic the rose gold is off and is more like a foiled orangey color. Also, the champagne gun arrived packaged very poorly with a flimsy box and no packaging inside to protect it. The box arrived crushed and there was no packing inside to protect the gun. I was a gift and it was not presentable. Very unhappy. I sent an email to customer service and never got a response! If someone reviews these comments, please contact me.
I received a smashed box. The box had zero packing material in it to protect the sparklers. My "sparklers" were dust and broken pieces. Out of 48, I have 7 usable! I emailed the day I received them. They asked me to send a picture, which I did. I haven't heard a word. I emailed to make sure they received my picture, still nothing!
They were very helpful answering questions via online chat - i was able to make my buying decision in under 5 minutes thanks to their excellent customer service!
Customer service never called me back. My concern the item didn't ship same day as stated it did make it here in time! No one to speak with ever! Love cake sparklers. Not customer service!
I placed my order using 2 day delivery and paid the high shipping cost, however they were shipped ground and arrived 3 days after my event that I needed them for.
Shopping worked as it should and item arrived very timely. However the packaging was less than adequate and the box was broken open at the time of arrival. Very fortunate that nothing fell out.
Overview
KingofSparklers has a rating of 3.7 stars from 233 reviews, indicating that most customers are generally satisfied with their purchases. KingofSparklers ranks 153rd among Party Supplies sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members