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Keen.com

Overview

Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61
This company responds to reviews on average within 30 days
How would you rate Keen.com?
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Australia
1 review
1 helpful vote
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Full of scammers
October 10, 2023

This app is full of false psychics preying on lost and anxious people...a waste of money and extremely damaging to vulnerable people.

Date of experience: September 10, 2023
Keen P. Keen.com Rep
over a year old

Hi Joy, we're so sorry to hear that you had a poor experience on Keen. Please know that Keen strives to hold our advisors to the highest of standards, and our customers' well-being is of the utmost importance to us. We would like to invite you to contact us at reviews@keen.com so that we can learn more about your experience and help make it right.

North Carolina
1 review
0 helpful votes
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I am a TRUTH SEEKER
October 8, 2022

I have found some WONDERFUL advisors that have helped me sort out the convoluted MUCK in my situation!

I give KEEN a 97 percent. I have had some dropped calls; however I did NOT worry to much.

Date of experience: October 8, 2022
Keen P. Keen.com Rep
over a year old

Hi Chandra!
Thanks for taking the time to leave us your feedback. I'm glad to hear that you've found some wonderful advisors and have been enjoying Keen! We're certainly glad to have you.
Have a great day!

New Mexico
1 review
7 helpful votes
Follow Wildone N.
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IF you really want a psychic- TRY this site and read the readers FEEDBACK carefully- there are some real ones out there but mostly there are alot of EGOs who think they are real- so just be careful.

Date of experience: October 25, 2010
Canada
2 reviews
7 helpful votes
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Predictions
January 26, 2023

I was waiting for 3 predictions from 3 different psychics with a 4.9 rating. The timeline was within one week and it never happened!

Date of experience: December 26, 2022
Keen P. Keen.com Rep
over a year old

Hi,
Thanks for taking the time to leave us a review. I'm sorry to hear your experience wasn't the best. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Have a great day!

Michigan
1 review
0 helpful votes
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Excellent readers
September 22, 2023

I have had experience with a handful of advisors and they have all been awesome. Very up front and truthful. I will continue to use keen.

Date of experience: September 22, 2023
Keen P. Keen.com Rep
over a year old

Hi Ken, thanks for taking a moment to leave your feedback. We are very happy to hear that you had an awesome experience with a handful of advisors! We are grateful that you will continue to be a part of our Keen community. Have a great day!

Ohio
1 review
0 helpful votes
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Excellent Help
May 16, 2022

I appreciate all of the accurate advice and feedback from each of the advisors that I've spoken with. They were detailed and easy too talk to

Date of experience: May 16, 2022
Keen P. Keen.com Rep
over a year old

Hello Meredith,
Thanks for taking the time to give us a review! I'm glad to know you've had a great connection with your advisors on Keen and that you can trust them to give you detailed guidance when you need it.
Cheers!

New York
2 reviews
27 helpful votes
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It's a hit or miss with Keen (more misses actually) an even when your advisor really connects with you, the timing is never right. I know that's the hardest thing to predict and little thing could change the outcome. I used to use Keen about 10 years ago and there was this adviser on there (darker skinned woman and a caribbean accent ( I don't even know if I'm saying this correctly, so sorry if I sound stupid don't mean to offend),

Out of probably 50 or more psychics I tried she was the only one that predicted the man I would marry (we're getting divorced now lol but that's not her fault). She described him to a t. His physical appearance, characeristics, the fact that he was European, that he was younger than me, even the food we would eat often together, yes you read it correctly FOOD! Her readings were completely different than any I had exprerienced before. At first I was very skeptical because her reading and description was just about the opposite of everyone else's so it was difficult to believe until out of the blue literally he shows up. God, I wish I knew her name or if she is still on keen. After I found out everything she said was true, I was dumbfounded. People who are familiar with readers know how difficult it is to find someone that good.

If anyone by chance knows who I am talking about through my awful description (like I said 10 years ago its hard to remember). I believe she had very short hair at the time perhaps (I would make the worst witness to a crime). If anyone has an inkling of who I'm talking about, can you please let me know. I will be so grateful. Who do you guys really love as readers?

Date of experience: March 16, 2017
Tennessee
1 review
0 helpful votes
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Very Quick
May 19, 2022

The rep was very professional and took care of my issue. She listen and made me felt like the only customer

Date of experience: May 19, 2022
Keen P. Keen.com Rep
over a year old

Hi Sharon,
Thanks for taking a moment to give us your feedback. I'm glad to know that you felt valued and well taken care of by our support team!
Cheers!

Georgia
2 reviews
5 helpful votes
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Consistently good readings
July 20, 2022

I find the Keen platform to be one of the best. When it comes to accuracy, customer interface and overall service.

Date of experience: July 20, 2022
Keen P. Keen.com Rep
over a year old

Hi April,
Thanks so much for stopping by to leave us your review. It's great to know you're enjoying Keen and have found our platform to be one of the best. Thanks for being a part of what makes Keen great!
Cheers!

Georgia
1 review
0 helpful votes
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Experience
July 20, 2022

My experience with Keen has been very helpful. Some Advisors are more helpful than other, but I am very pleased overall.

Date of experience: July 20, 2022
Keen P. Keen.com Rep
over a year old

Hi Kay,
Thanks for taking a moment to leave us your review! I'm glad to know that your experience with Keen has been overall pleasant and that the advisors you've spoken too have been helpful.
Cheers!

North Carolina
1 review
15 helpful votes
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I had the strangest interaction with Keen.com and I'm wondering if anyone else has went through this before. Since I am an experienced Tarot Card Reader and prefer to work from home, so I thought Keen would be an excellent way to do so. After I researched this site, signed up, created my first listing, then waited three days for approval of that listing. On the third day, I went into my account to check the status of my listing, when I was confronted by personal verification page, confirmed by Equifax. I complied and provided my essential information on that secured page. The next day, I got this message from them:

After further review of your Keen account we have decided to exercise our right under section 3B of our Member Agreement and cancel your account.

Regards,
Play Fair

Basically, it's a standard fail-safe that allows Keen to terminate accounts without cause or explanation. That is fine by me, but I'm concerned that this happened AFTER I provided my driver's license, birth date, current/previous address, social security number to prove that I am who I say I am. Is Keen collecting information?

This practice is unsettling to me and I am in the process of resolution. As I am doing so, I have been receiving more 'bot' replies, where I can not reply to the message sent. Keen offers rather limited support - no contact number, live chat option, or email address, much less a physical one. Keen.com is powered by Ingenio, I will contact them next.

If you're considering registering anything at Keen.com, please be careful. Apparently, this doesn't happened to everyone, but it's something to be aware of.

Date of experience: November 24, 2014
Massachusetts
1 review
1 helpful vote
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THis advisor has NO IDEA
October 19, 2015

THis advisor has NO IDEA. He is NOT psychic... He reads cards... he has MEMORIZED THE card booka dn can ONLY READ YOU THE CLASSIC MEANING TO THES CARDS. He has NO idea the answer to your questions. Whatber he tell syou rest assure you coudl just buy some cards and a book and read it yourself. Regurgitatio n 101. No Dice people. I promise you.

Date of experience: October 19, 2015
New York
1 review
22 helpful votes
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I work on Keen as an advisor and yes there can be advisors who suck and good one's who are honest as myself. The person who wrote they pay us late, is all lies, I've never had a problem with getting paid. THE ONLY PROBLEM I HAVE WITH KEEN is they are more on the customer side than the advisor. The customers lie VERY often just to get a credit or if i tell a client NO he is not into you anymore, GOD FORBID I will get a low star, which has happened, making it difficult for most advisors to be honest with clients. I don't care if i get all low stars, if you ask me a question and thats what i see, then don't call! Its annoying and whats the point! If you are not ready for the truth, stay off KEEN. Keen sides with the client clllllll the time and makes them give us a low rating, just to get a credit. Which is NUTS! The 3 starts is for customer service but there are great readers on Keen who are honest, their not all bad, that would be impossible... And FYI give the freak'n prediction time to come out before acting like a animal, leaving bad feedback.

Date of experience: September 22, 2015
Ohio
1 review
1 helpful vote
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Fake
April 20, 2024

Readers ain't real. They just lie and tell you fairytales

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Keen P. Keen.com Rep
10 months ago

We apologize that your experience wasn't the best. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we can make this right.

Canada
1 review
4 helpful votes
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This site has become a total piece of $#*!. While once I was a big supporter of this site I no longer am. I was harrassed so viciously and repeatedly by the same ring of readers and their friends for years, and especially the past year it got worse. I even notified them about the restraining order against this woman and her husband who work on keen also, still they did NOTHING to protect me. All of the harrassment and mental and emotional abuse i went through caused severe PTSD, which I had already suffered from in the past but got much worse. I believed many people on KEEN ARE actually bashing certain readers who arent a part of their groups in order to drive down keens reputation further, so they can boost their own business on other websites online they have created. THIS IS A HORRIBLE COMPANY. No ethics and they will wrongfully dismiss you for complaining and allow abuse and harrassment against their readers to transpire at a very high level. STAY AWAY. They also dont screen their readers and the fact some other sites may say they do - ive actually seen a photograph of people I know on those sites with a recording of a totally different readers voice! So some of those sites are just as bad!

Date of experience: March 10, 2018
Canada
1 review
0 helpful votes
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Fake psychics
February 24, 2017

Ingenio - Keen INGENIO Fake psychics, I spent 1000 dollars only to find Scammers, liers, who bump you off if you write a complaint San Francisco, California

Date of experience: February 24, 2017
Australia
1 review
5 helpful votes
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Keen is a scam
March 24, 2021

They will work more with horoscopes but won't tell you before hand that this is all they do
There is no psychic abilities there

Date of experience: March 23, 2021
Keen P. Keen.com Rep
over a year old

Hello! We're sorry to hear your experience wasn't a positive one but we encourage you to continue searching for the right advisor for you. Please reach out to our Customer Service Team at support@keen.com or 877-Keen-Help who will be happy to assist you in finding the right advisor. We look forward to speaking with you.

Florida
1 review
4 helpful votes
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Horrible
April 21, 2020

Most of the psychics are not accurate. The things they told me gave me hope but in fact just prolonged the worse. Thank you!

Date of experience: April 21, 2020
Keen P. Keen.com Rep
over a year old

Hey SH, we're sorry to hear that this was your experience last year. We hope that you rated your conversations honestly as we rely on feedback from users such as yourself to help other users find the right advisors. Keen really does have a lot of amazing advisors. We hope you'll consider trying Keen again in the future and that you connect with someone who is a better fit. If you want to provide more detailed feedback about your experience, please don't hesitate to contact our Customer Support team (https://www.keen.com/help/support).

Pennsylvania
1 review
2 helpful votes
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I did not find out anything that I could not read on a website on my own. I knew more about astrology at the start of the call than he did.

Date of experience: October 9, 2015
California
1 review
2 helpful votes
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Rip off
March 6, 2024

The advisor ran up the time and keen didn't refund me

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2024
Keen P. Keen.com Rep
over a year old

We are very sorry to hear about your experience with an advisor. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.