Their customer service is terrible.
I received a code for 10% off and free shipping. A message stated that the promo code was applied. It was not. Additionally another 25% was added for taxes and duties. But this was not itemized or clarified on the order summary. After over an hour and a half on the phone with customer service, they couldn't figure out why the code wouldn't work. She finally cancelled my order and created a new order with two new promo codes. Then she was only able to apply one code. At that point, I told her that was fine and just submit it. Immediately after the order was placed, there was a new code available with a better discount and free shipping! Tonight I received two emails - both orders shipped. The first order was never cancelled or they prepared the order before the cancellation processed. I immediately contacted customer service and they basically told me there was nothing they could do. The order would need to be returned for a refund. It was their error. Again. And the order was shipped out of the country as a gift. So the earrings that should have been $31.50, ended up costing me $100. Honestly the worst company I have ever dealt with, and there have been some pretty bad ones.

Ordered a $210 dollar gift card from Kate Spade on 1/31 expecting to receive it in 5-7 business days per the information on the Kate Spade site. I needed the gift for a very special 21st birthday on 2/9. Order was not processed until 2/3 in spite of me receiving an email that it had left the building in 2/2. I had not received order on 2/9 so looked at the UPS tracking number and it still had not been picked up at Kate Spade. Kate Spade had only printed a UPS label on 2/3. I talked to 4 customer service people 2/10 including a manager. Initially a "team" would have to review this issue for 3-5 more days. Upon speaking to a manager, he informed me that UPS had 10 days to pick up the order so he could not do anything for me until 2/13. I asked to have the gift cards cancelled and to send me an E- gift card via e-mail. He could not do that... I asked him to just cancel my order and refund my money... he could not do that either... He told me there was a Covid pandemic and tried to blame their pathetic lack of honesty and customer service on the pandemic! No where on the Kate Spade website does it say that it takes 4-5 days to process an order PLUS a 10 day waiting period to get the order to the shipper! I told the manager there must be someone in his organization that still cared about the business that I could talk to, he informed me there was not... SO DO NOT do business ONLINE with Kate Spade EVER!

Order#*******

I placed the order online for EVERPURSE X KATE SPADE NEW YORK ZANA. On not receiving the product on time I called them to find out the status. Then they tell me that there is something wrong with the shipping and then another person says that they are out of the stock. Didn't expect such POOR management service from such a reputed brand. Really disappointed!

I am elderly and have bought many purses through the years. I cannot recall an of my purses having a defect. However, my $379 Kate Spade handbag, ordered on-line, arrived with a broken zipper. What a disappointment. I was surprised and delighted to learn that the coronavirus did not shut down their. Customer Service Department. It remained open 24/7. I talked to a number of employees, and they were all professional and polite. Within a week, I received a high quality, non-defective handbag. However, it took a couple of weeks to obtain a return label3 calls and 5 emails later. Kate Spade requires that returns are handled through UPS, which was a 40-mile round-trip drive for me. The USPS is only 3 miles away for me. Since all worked out in the end, I hesitated to write a negative review. I really like the second purse. It is well made; and as all Kate Spade products, it is simple, eloquent, and functional. However, I thought others would want to know that Kate Spade needs to improve their quality control department. I cannot figure out how a defect, as obvious as mine, ever made it out of the factory. For my trouble, the company did offer me a 15% off coupon for a future order. Should I use the coupon, It would cover the expense of the 40-mile drive to return it. However, I may not buy another Kate Spade product on online again. I want to be able to examine zippers/stitches/etc. Before I spend a lot of money.

First package I recieved was someone else's entitely. Called to have my items sent and was assured they would reship with quick shipment. When the second package arrived it was only part of my order. Again, I phoned to let them know I only recieved 1 of the wristslets I ordered and that even though the packaging slip said only 1, I had ordered and paid for 2 as part of my shipment. They seemed confused but said they would reship. I got the second wristlet the next day! Then I got an email the following day staying I was going to be charged for 1 wristlet and 1 set of earrings if I didnt return them - the first part of my already paid for order. When I called again they seemed confused and said to call back next week if i didn't recieve my second order? I don't care how beautiful the items are, you can find beautiful items anywhere and I'd rather not play "what am I going to get/pay for". I won't be reordering with Kate spade.

Just received the black shoulder bag I bought on sale on line. It is a piece of junk. The material is cheap and really does not even worth the sale price of $99. I cannot return it. Never again...

I bought a handbag last week and I have got the best. I never thought that brand is great only by names, but no doubt the service and quality of the product is great!

It would be awesome if people did everything they could to research a company before putting out money. They need to stop selling products they truly don't put themselves behind! I ordered an AirPods case. Cute as the $#*!ens. Two months later I went to take the case off to loan them to my husband and the AirPods case is stuck tight as glue to the bottom of the case. The top comes off, but the bottom of the Kate Spade case will NEVER come off. My husband is going to have to use a dremel tool to get it off! And I can't leave them in there because the pair button is on the bottom of the case! So the fact the case has a charger port is not enough. I contacted Kate Spade and not only did the guy hang up on me on the phone, but I waited forever. He told me to take the case to a 'tech store' for them to deal with it and told me they would not reimburse me for it. I tried to email Kate Spade and I just kept getting a note telling me to ship it back to them! Seriously? I will do what the other people here say... post this everywhere I can so people understand. Buy a purse from KS if you want, but skip products they know nothing about and don't stand behind.

Not as high quality as I thought. Being a 'high quality' brand I expected more from the phone case I ordered. The look overall is nice but the stitching is messed up on the bottom of it. I bought the case (which is expensive) and within 3 months the trim around the leather is ripping off in multiple locations. I am very gentle with the things I own and it didn't keep the product from becoming defective. The company is very unsympathetic of this and cheats you of your money. I would NOT recommend this product. If it tears shortly within buying the product they will not replace it. Apparently their warranty doesn't apply to phone cases? Because of what they claim normal wear and tear... however when you purchase a product for as much as they cost you expect it to last more than 3 months.

Costumer service was completely unsympathetic and the kate spade website Declines you from saying anything too negative about the product on their site. I will never purchase from them again. Not impressed.

Although the actual bag and wallet I received was of good quality the customer service was not. I ordered $300 of products off of the Kate Spade website in early December. DHL contacted me saying I owed custom fees, which I already paid on the Kate Spade website. So when I contacted Kate Spade via email I was told to pay the DHL fees and send a picture of the receipt and I would get a refund of the charges which was $100, so I did that. They said I would get a confirmation email 3-5 business days saying the refund was on its way, this email never came. After 7 business days I emailed again, and once again received an email saying I would have more information in 3-5 business days. After not receiving an email, I emailed again this time a little more upset, and having stated I called the customer service number and waited an hour on hold with not hearing a word from an actual human. They responded with an excuse saying just since the time of the year it is really busy. Which I understand, but waiting an entire month for my refund which was promised to me is unacceptable, especially since Christmas has been over for 3 weeks now. Just overall not impressed at all.

I got the Ma Cherie Cafe Satchel with the matching adorable dog wallet. I have a variety of handbags and this was my first AND LAST Kate Spade! I thought it was so unique and reminded me of a little Parisian cafe. I carried it for less than a month, had little more than the wallet in it so it wasnt heavy or anywhere near full, and one morning the shoulder strap just broke off. I am very careful with everything I own and am not hard on anything. A tiny metal piece had actually broken, so there was no way to reattach it! That night, we brought it back to the store we had purchased it from and they initially filled out paperwork and said they would send it off to Kate Spade for repairs and it should be back in 6-8 weeks. A couple of days later, the store called with an apology, stating that Kate Spade doesnt repair any of their bags! All the other brands that store carries do repairs, and Kate Spade is the only one that doesnt! What a huge disappointment! The store gave us a full refund for the defective product, but I still want to warn others not to bother with a Kate Spade purchase!

Customer service is beyond unhelpful. Purchased a necklace from them and when it arrived, it was missing the gift message that was personally written. The tag near the clasp that reads "Kate Spade New York" had a sticky film all over it that I had to try to clean off myself.

I called customer service about these things. For the note, they said they would resend it. For the dirty necklace, they said I should refer to the care and cleaning instructions. It wasn't until they told me to look at the care instructions that I realized they never packaged the care and cleaning instructions either. I called them several times and some of them were quite rude with me on the phone.

They sent a tracking number when they mailed the gift message but the tracking number they gave me didn't exist on the UPS system.

When I finally receive the physical gift message, the paper is bent and dirtied with black smudges on it.

STAY AWAY FROM KATE SPADE ONLINE. VISIT A STORE IF YOU CAN.

Kate Spade would be rolling in her grave, if she only knew how her fashion line is being handled. Worst customer service ever! Spoke to a guy by the name of Steven, who is supposed to be a higher up at Kate Spade New York, who left me baffled at the way he treated a loyal customer like me.
I have a bracelet by Kate Spade that was given to me as a gift that recently became loose. All I asked was for it to be fixed. Kate Spade NY has a one year warranty on products, so no go for me, because the item was bought years ago. I even brought the bracelet to a local jewelry repair shop that I frequent often that told me they couldn't fix it, and they suggested I contact Kate Spade NY. After haven been given the run around by a few KSNY reps, Steven told me he would suggest a jeweler that could fix my bracelet. I got an email from Steven saying that Kate Spade NY has a one year warranty and that there was nothing they could do.
Wow! I'm so disappointed. Sorry Kate! You don't deserve this. You were an exceptional designer, and now your business is in the hands of morons!